Ally Fashion Online store
- ✓ Verified company
1,331 reviews · Statistics
- See all reviewer photos
- Very small (24)
- Slightly small (94)
- True to size (913)
- Slightly large (62)
- Very large (8)
Reviews
I have received no order confirmation…
Online storeI made an order early yesterday but it has not yet been confirmed or shipped. I need it before the 1st of December so I am extremely concerned now. If I can’t receive it before the expected due date I will need a refund.
Nobody is replying to my emails
STRESSFUL AND HIGHLY UNPROFESSIONAL
Online storeThe C's canceled my order without telling me after they gave me a tracking number. Then I had to demand for an explanation as to why and they wouldn't say. They sent it out but to the wrong address that was not on the order form. I had to make my way and contact the post myself because they wouldn't. I got my order finally but was left stressed out they wouldn't give me answers to why my order was so stressful to get sorted out.
... Read more
Hi Sara,
Thanks for timing the time to provide us with this feedback, and sincerest apologies for the stress.
... Read more We're not able to locate an communication regarding your order from this review, but would love if you could reach out to us at [email protected] so we can advise what occurred with your order. Wishing you a lovely day! - Ally x
Awesome
Online storeAlly is so up there when it comes to ordering online, I will continue buying. Thanks
horrible customer support
Online storeThe site had some dresses listed for free, I assumed the site was getting rid of old stock.
I received an email letting me know 1 of the dresses I ordered was cancelled, and would not be delivered. That's alright, but the issue was that none of the dresses arrived. I was relying on having these dresses for a get together with my friends.
So for over a week of shipping times I assumed I didn't have to go out and organize dresses. I asked support for even a $20 voucher to make up for the wait times & support not letting me know the entire order was cancelled but nothing.
Disappointed when I've been shopping here for years
... Read moreHi Eva- Rose,
Thank you for reaching out and providing this feedback.
... Read more As advised in our email to you, there was unfortunately a system error which caused two styles of dresses to be listed as $0. Our email advised you that due to this error the dress would not arrive, and regretfully on our part, we forgot to mention that both the pink and black dresses would not arrive. We also advised you that your shipping costs, the only cost you had to pay, had been refunded in full. We apologise that you were misinformed, however we will not be issuing a gift card for an order you paid $0 on. Please feel free to reach out to our customer care team again, with any other concerns. Wishing you a lovely day! - Ally xthat is why my review is made, because support did not inform me of both being cancelled. I made plans expecting them to come
Find out how Ally Fashion Online store compares to other Clothing Shops & Brands
Know better, choose better.
Cannot online Return!
Online storeWill NEVER online shop with Ally Fashion again! The tops I purchased were way too small & didn't fit. I sent most of the tops back with original packaging & tags (even the silica get sachet) but they were sent back to me, saying I hadn't followed the returns policy. So now I have 8 tops that don't fit me! I've never had such trouble online shopping ever!!! Disappointing.
... Read moreHi Ruby, hope you're well and thank you for taking the time to provide us with your feedback.
We can see you are already in touch with our Customer Care team who are helping you resolve this issue.
... Read more Wishing you a lovely day! - Ally x
Cheat me frod with me wrong item delivery
Online storeWrong item delivery
Bed and cheep item send me
Cheat me
My con. 9327368250
Author stated being incentivised for this review
Hi Mukesh,
Thanks for reaching out.
... Read more Please know you have contacted the wrong company - as per your invoice, please email [email protected] for further clarification on your order. You have purchased from the following website: ally fashion store. As you have not purchased directly through allyfashion.com we are unable to assist you further. Have a lovely day! - Ally
Shockingly so good
Online storeEverything I ordered was surprisingly perfect. Delivery was quick. Also came with a postage bag Incase a return was needed. Will definitely shop again
... Read more
stay away from ally fashion
Online storeTheir clothes are absolutely rubbish. extremely poor quality. I made a mistake by getting a store credit. to put everything short, my $90 has gone wasted. customer service is equally bad. things are over priced. might as well buy from aliexpress because the price is cheap but equally poor quality like ally fashion. Please stay away from ally fashion unless you want to be a victim. there are great online stores like city beach or even shein.
... Read moreHi Tiani,
Thank you for taking the time to inform us of your dissatisfaction. We do apologise for your experience shopping with us.
... Read more Please be advised that this information has been shared with our buying and design team, along with our customer care team. Here at Ally we do pride ourselves on providing our customers with the best experience possible. We do hope this circumstance will not deter you from shopping with Ally in the future. If you would like to reach out to [email protected], our team would be able to assist you further. Wishing you a lovely day! - Ally x
Dissatisfied as promised a matter to be fixed up and the complete opposite was done!
Online storeCalled on Tuesday morning to states that I had pressed express shipping how ever Apple Pay had changed it back to standard so I called up spoke to Laura, was advised that it’s a known error and that I’d have it expressed ship to find that it was sent out still by standard postage please don’t promise someone something and then do the opposite quite disappointing!
Especially when the customer is relying on that package quite a big let down!
By the time said items arrived i won’t need them…
Hi Gemma,
Hope you're well and thank you for taking the time to provide us with your feedback.
... Read more We are incredibly sorry that the order was not dispatched via express, as was promised to you over the phone. Please know we are following this up with our dispatch team, to ensure the same mistake does not occur for future customers. If your items do not arrive in time for your event, please reach out to our customer care team at [email protected], and we will be happy to waive your return postage costs, due to the inconvenience. Apologies again, and wishing you a lovely day! - You + AllFind out how Ally Fashion Online store compares to other Clothing Shops & Brands
Know better, choose better.
Don’t bother shopping here.
Online storeIt’s a hit and miss just like SHEIN. majority of their items are like shein quality wise. i’ve found items exact same on shein and the quality is the exact same except Ally is double or triple the price of shein. I’ve done few orders and what they don’t tell you even on their website is:
- you can’t refund items that have been discounted 40% or more from the original price you’ll get store credit instead.
- you can’t get a refund in store if your online order is above $100 that you need refunded. you’ll need to email or call customer service
Hi Tanya,
Thank you for taking the time to inform us of your dissatisfaction. We do apologise this has occurred and we take your feedback very seriously.
... Read more Please be advised our returns policy is listed on both in store receipts, and on our website. This does outline that any item discounted at 40% off or more is only eligible for a credit or exchange. You can find the information from the link here: https://allyfashion.com/pages/returns-and-exchange We have noted your feedback regarding the in store policy, and will pass this along to the relevant team. Here at Ally we do pride ourselves on providing our customers with the best experience possible. We do hope this circumstance will not deter you from shopping with Ally in the future. Please feel free to reach out to our customer care team at [email protected] if you have any other concerns. Wishing you a lovely day! - Ally
Shop at shien you get what you pay for at shien but not at you and all
Online storeOver priced for what you get, within a month buttons fall off the stitching falls apart. I've called the "you and all customer service line" to make complaints but they swear that the quality of clothing is how it should be however its very cheap you don't get long wear out of the clothing. I've made about 6 purchases at about $400 each and everytime there's been a issue with half the items and ive had to sent it back. I've asked for compensation a couple of times as I've paid $50 for a top that feels like cheap shien clothing but everytime the
... Read morey say just send it back for a refund instead of fixing the issues they just ignore the complaints and blow it off. Don't waste your money or time guys being plus size is hard enough and stressful sometimes and you and all don't make the shopping experience a very nice one.
Disgusting quality clothing horrible fit and shocking customer service. Avoid
Online storeNot worth the headache I received faulty clothing, thin not like advertised sat horribly. Customer service is an absolute joke!!! Ppl be careful it says easy returns but system won’t allow it marks your item as a sale and won’t give you the option to return. When you reach out to customer service you get ignored! Thankfully I got my refund from PayPal!
... Read moreHi Aleen,
Thank you for taking the time to inform us of your dissatisfaction. I do apologise this has occurred and we take your feedback very seriously.
... Read more Please be advised that this information has been shared with upper management to follow up regarding the returns process, and with the customer service team. Here at Ally we do pride ourselves on providing our customers with the best experience possible. I do hope this circumstance will not deter you from shopping with Ally in the future. We apologise again for any inconvenience caused. Wishing you a lovely day! - Ally xFind out how Ally Fashion Online store compares to other Clothing Shops & Brands
Know better, choose better.
Delivery took 24 days
Online storeProduct I ordered never came after 22 days. Ally use Aramex as their shipping service and they have a horrible reputation for losing items so I don’t know why they use them . Aramex lost my item . I asked ally to resend it and they used Australia post second time round and that came within a few days .
Hi Jem, thanks for taking the time to provide us with your feedback.
Unfortunately the lead up to Christmas, along with the Black Friday sales, is the busiest time of year, and our couriers have bee
... Read moren significantly delayed. Our team have been in contact with you to try and resolve the situation. We can see your replacement order has successfully been delivered as of today.It did arrive and I do love it thank you .
Very disappointed
Online storeI have brought several clothes on line before and not had a problem however I brought a lovely jacket it was so creased I was unable to iron out all the wrinkles I asked at a store in Ingle Farm SA if they could steam the creases out for me since I purchased from Ally she told me no and to go buy a steamer at Kmart. Very disappointed with customer service!
... Read moreHi Julie,
Thank you for taking the time to inform us of your dissatisfaction. I do apologise this has occurred and we take your feedback very seriously.
... Read more Please be advised that this information has been shared with the Regional Manager and followed up by the Retail management team. Additionally, the appropriate team members will be addressed directly and followed up where necessary. Here at Ally we do pride ourselves on providing our customers with the best experience possible. I do hope this circumstance will not deter you from shopping with Ally in the future. If you remember any more details of the incident please do not hesitate to send them through to our customer care team at [email protected] Please let us know if me know if I can assist you with anything further. I apologise again for any inconvenience caused. Wishing you a lovely day! - Ally xWell a waste of money wouldn’t exchange or give me a credit either so very unhappy
Read returns policy carefully
Online storeThey won't let you return anything that is already on sale. Cheap, tacky clothing. The only positive is the sizing is consistent and accurate across all clothes. Postage was also quick.
... Read moreHi There,
Thank you so much for reaching out with this feedback.
We are sorry to hear about your experience. Can you please send an email to [email protected] so our customer care team can assist further.
Questions & Answers
Hi, I am trying to order a jacket from Ally, but whenever I try to add it to my bag, I get a notification saying I have to pick an option for the jacket. There are no options to choose. Has anyone else had this problem?
I placed a order tonight but have not received confirmation of order
Hey Gail, apologies for the delayed response.
Please reach out to our customer care team at [email protected] for assistance.
Wishing you a lovely day!
- Ally x
Got different oder
Please check it n refund my amount
Hi Sakshi, can you please reach out to our customer care team at [email protected] for assistance.
Thank you!
- Ally x
I really want to order from Ally, after looking at the range they offer, but all the reviews have actually made me think 100 times before i put my money in that, if shipping is such a major problem for them, like most people said the courier gets lost on the way or arrives after months of wait and also most of them have not even been refunded their money, why then they dont change the courier providers and make it better for people? As much as I am tempted to buy from them looking at the courier services feedback it seems like a big risk.
Get an answer from our members and Ally Fashion representatives
Details
 |  | |
|---|---|---|
| Category | Online Shops and Clothing Shops & Brands | Physical Shops and Clothing Shops & Brands |
| Offers Free Standard Shipping | Yes | |
| Free Standard Shipping Minimum Order Amount | $80 | |
| Mens / Womens Clothing | Womens | Womens |
| Labels Sold | Own Label | Own Label |
| Buy Now, Pay Later Options | AfterPay, Laybuy and ZipPay / ZipMoney | AfterPay, Laybuy and ZipPay / ZipMoney |
| Clothing Type | Formal / Cocktail, General / Everyday, Office / Businesswear, Pyjamas / Sleepwear and Swimwear | Formal / Cocktail, General / Everyday, Office / Businesswear, Pyjamas / Sleepwear and Swimwear |
Extra Information
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
Hi Amber, thanks for taking the time to provide us with your feedback.
We can see our team have responded to your email this morning. We have resent this in case ti did not come through on your end, please also check your spam folder.
... Read more Wishing you a lovely day! - Ally x