We have several insurance policies with ANZ Insurance, with QBE being the underwriters.
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* On January 28th I lodged a claim for third party damage to our car, for which we supplied all the details and the people who caused the damage.
* Initially, they said I had no claim. I, having read the fine print, was 100% convinced that I had a valid claim and insisted they process it. They even argued with me about the definition of the word accident and asked me what dictionary I got my definition from.
* In the ensuing days, I spoke with many people,...Read more

This was my life's biggest mistake when I insured my 2 cars with ANZ. My car was stolen in the morning, I called the police first then I called ANZ insurance after long long long wait finally I connected customer services which is in Philippines Manila somewhere staff was unpleasant to deal with. Eventually for updates I needed - i had to calls 5 times in just a couple of minutes - I shouldn't need to make 5 phone calls in the hope of getting to find someone knowledgeable & helpful.
Finally, when I spoke to the staff who was handling my claim ...Read more

I've had accident but not my fault and done claim tru anz, they took the car quickly and was sitting for 2-3 weeks in the panel shop.The car had engine and gear box light ON after the accident, and panel shop decided that the car is total lost but the assessor didn't won't to sign for total lost because passats are famous for failing gearbox's.
They blame me that I was driving the car with the gearbox like that for months. I've sent them report from vw with diagnostic that the car was in working condition 12 months before the accident but they ...Read more

I had an accident 21st October. They took 2 weeks to decide to write the car off (2nd November they called to advise) and I did not receive a letter of 13th November.offer (market value). When the assessor called he reported the value of my mag wheels to be the same as the original cars so no additional value was factored. I have them listed as an additional $1900 value and have paid an additional premium to do so. Obviously I rejected their offer (made over 3 weeks after my accident and was advised to expect a while for them to do paperwork an...Read more