If your company credit card doesn't have renters name they won't take it. Luckily there were 3 other rental companies down the road who would. Staff not interested to help.

This is my second time using Apex and they have nailed it. The simple and fuss free booking, pick up, transfers and simplified drop off is exactly what you need. I never feel like they are trying to rip me off with extras and fine print. I have never made a claim but I love this service.

The whole process was very easy. From booking to collection and drop off. I had read some negative reviews and was a bit concerned. However my expectations were far exceeded. We paid $176 for 5 days from melbourne airport. No bond required, shuttle bus was easy and prompt, and we got a beautiful car with only 74,000 kms. Would definitely return in the future

first of all, I've read many complaints about service from Apex and I think more than a half of problems could be prevented just reading the terms of conditions, keeping in hands the office tel, meeting point for shuttles, holding an international driver licence.....
I Rented a car Elantra in Melbourne Airport - Tullamarine, and as required gave a call to the office for them send a shuttle, waited less than 10 minutes for the shuttle arrive. the staff was very friendly and explained everything before let me go.
No issues until the dropping off in Adelaide Airport, happened pretty much the same as picking up.
Well, briefly, cheapest company, no bond, no cleaning and excelent service. Absolutely recommended.

Everything was great ..booked online and the pre pick up contact was good.airport transport on time, staff at Apex were very friendly helpful and explained everything clearly .return process terrific and transport back to airport very quick ..car was spotless and great to drive I will definitely use Apex car rentals again and would highly recommend the Perth depot again and got to say their prices were so good ..thanks Perth

Their office has limited hours. They open at 8 in the morning which is really inconvenient when your flight is at 9. They were rude to deal with telling us it’s our bloody problem. Due to their late opening didn’t get to have the report that all was good with the vehicle before leaving their office hitch leaves it open to them claiming anything they want. Really really poor customer service. Wouldn’t use again from that office.

Their customer service was very bad. We booked Rev4 3-4 weeks ago, on arrival at the rentals, they gave us the key and asked us to sign paperworks, but never told us that they are giving wrong car, lucky we noticed it. They gave us subaru legacy old one . It was v. disappointing, their staff didn't even bother to do anything, acted as if nothing happened, when questioned, gave us excuses. We asked to see the manager but received no response. They are liars and cheaters, we were v. upset as we planned long driving trip. Horrible experience.

Worst ever place to hire a car, I hired Elantra for a day
They are understaffed and untrained people working

This was the worst service first the shuttle was late then the desk managers were unhelpful when the booking was “lost”, speak little English and the one English kiwi girl proceeded to walk out back and talk about all the customers loudly. Horrible service

Mascot apex are dodgy. They are liars, especially the manager [name removed], also people beware of leaving your car in the car park! The staff don’t know how to drive and your car will get damaged. They will then say it is not them ! It’s so sad to see how people are like this. If you damage a car then just own up instead of denying it. Especially when I have proof and photos of the incident.

I just finished a car rental from Apex in Hobart, and I returned the car to Apex in Launceston. I was given a great car, the process was seamless, I am very happy with this company, and I will be using them again in the near future.

This car service is hands down best in Australia for under 25yr old drivers. No fees if you're under 25, cheap insurance (full insurance very recommended as only $500 deposit if full insurance is purchased instead of $2750 for basic). Car I got was well above expectations, had parking sensors, rear camera, Bluetooth, drove very well from Melbourne to Adelaide without any issues. Paid very little compared to other companies, highly recommended.

Great people excellent service good fleet, hired a car during a four day break in Sydney. Prompt airport pickup and drop off no bond required had a 2018 model hatchback excellent value for money made our stay easy and enjoyable. Would recommend to anyone heading to Sydney. Thank you

Tom and Rosebell
Auckland NZ

Booking made for car hire from 12th Oct to 15th October 2018 in Brisbane. Day before we left NZ they rang and said best to pay a late arrival fee to protect yourself. I paid $40.00 by credit card. Arrived 25 minutes after normal hours and rang the 1300 free call, 4 times rang and it cut off. Had to get grandson living 50 km away to come in as we had no transport.Called at their office next day to sort out and very rude reception. Cancelled whole deal including Sydney booking and used Avis instead. I would never use this company again.

We arrived late morning, rang for a pick-up- took 3minutes-great- taken back to office and everything was sorted within 10-15mins, including car check (by photos as well)
The car a Toyota RAV4 was excellent all around Tassie, no problems with it.
When we arrived back in Launceston after 2 weeks, the drop-off etc. paperwork, and ride back to the airport (about 2 minutes) was quick & easy.
Would recommend Apex to anyone going to Launceston, The lady was Very Helpful & courteous.

We hired a car from Apex Cairns for 8 days. They were the cheapest price and the service was great. The car was clean, new with no problems to report. Service was friendly and quick. They picked us up from the airport and dropped us back without any fuss.