Only about a 5 minute wait for their shuttle bus at the airport in Cairns and then another 5 minutes to their base. Very friendly and efficient staff. Booked a Hyundai but received a Toyota Corolla which was just 12 months old with 20k on the clock and spotlessly clean and faultless. On return checkout took a bit longer due to an influx of incoming passengers but we were still back at the airport within 30 minutes. The rates are much cheaper than on airport operators and the service is very good so would definitely use them again.

Hired a small car online from the Cairns outlet. The wait for the shuttle bus from the airport was not long at all. The wait to be given our car was quite long, the que was out of the building, but to be fair quit a few flights had arrived from New Zealand and various parts of Australia. There were lots of staff, which were rushed off their feet! This didn't detract their effieciently and helpfullness. The car we received was clean and as we had requested.We had no problems at all with the car when returning it after two weeks.It was early morning we were on our way to the airport within ten minutes of returning the car.This is our second time we have hired a car from Apex it definately will not be our last.

I'm soo glad I actually came across them they are an amazing company super affordable really quick with picking up the car I picked up my car from Apex car rental near auckland airport new zealand I could not believe how cheap the daily rate was for the car itself and they charge no bond but still recommend getting the insurance and make sure to get photos before getting into car other than that would recommend apex rental

We got a car in Hobart and dropped it off in Launceston. Process was seamless and much cheaper than the more well known companies. The car was a few years old but in good condition. I would recommend these guys

We waited at the Brisbane airport for over 30 minutes to be collected after being told on the phone that the bus was 5 minutes away. When we got to the office we waited another 40 minutes prior to being served. When we were eventually seen the lady was rude to me an vague on the after hours drop off at the Gold Coast. I asked how long it would take to get to the airport from the after hours drop off location at Tweed Heads and she replied "I don't know we are not the Apex Gold Coast". She then proceeded to charge me an extra $30 for the early drop off so the small amount I saved by using Apex was even less. Never again

Customer service was non existent. Rude, no courtesy, no friendliness, no smiles. When we dropped off the car we asked if there was a shuttle bus, they said bluntly that it had just left, not giving us an approximation of when it would be back. We asked if there was a toilet, they just pointed in the general direction. While getting our bags out of the car, a person came out and looked over the car then said it was fine and asked for the keys. We followed them inside, they didn’t hold the fire open for us, just let it close in our faces. It’s cheap prices but improving customer service costs nothing.

Excellent service. Prompt pickup from Perth Airport and our paperwork was handled efficiently. We were given a navigation device for free! It was a big help as we hired the car for 2 months in February 2022. Rental car was clean and problem free. Same efficient service at drop off in April 2022 and ride to Perth Airport. Shuttle was spotless. We were lucky to have the same shuttle driver on both occasions. He was excellent.

Efficient, friendly and reliable service from start to finish as first time customers we just couldn't be happier with the experience. Very well priced and we look forward to using them again the the future 5/5

We were recommended Apex by a family member so we decided to try them out. They are very affordable without compromising on customer care.
Customer service was Fantastic. They picked 11 of us up by shuttle and the transfers were smooth from the airport.
Vehicle was so clean and comfortable and smelt very good and very clean. We only used our van to travel around Melb and the fuel tank was so efficient.
Once we were finished, they did a once over of the car and then transferred us back to the airport. No troubles, very friendly service. Would highly recommend them.

I have used Apex in Cairns multiple times and never had an issue. Car was clean and tidy with no damage and we returned it clean and tidy with no damage. Very reasonably priced.

Car was totally knocked around poor presentation also done 134000 KS steering wheel buttons broken
Not the car we expected used these guys in Queenstown New Zealand they were so good but would never use or recommend Melbourne to anyone we are annoyed

We hired a car in Cairns last week. The tyres were very dangerous in the rain, they are very cheap hard rubber and very slippery. If we had to brake hard I’m sure we would have been in an accident. The handbrake didn’t work at all. The car had an apple core in the console when we picked it up. When we dropped it off they claimed we put a chip in the windscreen and when I looked back at photos the chip was already there. My advice is pay a little more and get a safe car. It wasn’t even that much cheaper once you include the lower premium insurance.

We booked through Apex for a 2 week road trip through the souh island. We had no troubles at all, our car was as stated, we had no problems with it at all and the pickup/drop off was easy on both ends. We had no problems with the shuttle bus and everyone was friendly and attentive. They were also very cheap, which meant we got a bit older car but we had zero problem with this, you know what you’re getting when you book. We had no reason to contact customer service outside of picking up our car so can’t comment on the procedures/service regarding anything going wrong. Can only say our experience with Apex was great! Will definitely use them again.

If you are not white skin be sure they will treat you worst doesn't matter how polite you behave with them!! So disappointed withave the rudest lady.she even didn't apologize for her racial behaviour

I recently hired a Hyundai Elantra sedan through Apex near Tullamarine Airport in Melbourne. Everything went smoothly and I had no issues at all. Staff were friendly and helpful. Shuttle bus pickup (Apex are in Westmeadows, about 10 minutes from airport) and return went smoothly and I had very little wait time for the shuttle bus. The Elantra had been in quite a few scrapes and had a high mileage but I was very happy with the performance of the vehicle and the staff photographed every scratch so there were no questions asked on return. I think I was a bit unlucky as I noticed other cars whose bodyworks were in much better condition. However, for the price I paid I'm not complaining.