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Ripped off
- 2 reviews
- 4 likes
CAIRNS NO HASSLE RENTAL AND BEST PRICE
Recently had our 2nd car rental with Apex from Cairns (1st in Queenstown, New Zealand, a Toyota Yaris which was great). Cairns car was very new and sporty, a Hyunda Accent. Staff were friendly and the price was the most competitive out of all of them eg thrifty, discovery, avis, europa, hertz, even NMRA with the member discount. What I liked the most was no bond taken out of your debit card, which really is a pain from the other companies, as it leaves you short of holiday cash if you have saved up on that card. Unlimited miles and free extra d...Read more
river. They also pick you up and return you to the airport at the end. We will always go with Apex - just hope they rent in Hawaii and USA when we go there next. Maybe I should blog for them as I really like they're style. Cheers JaneySimilar opinion? Write a review on ieatwords.com.au!
Lauren ThogSydney
Could not have been better!
We hired an Apex car in Melbourne CBD for a week dropping off at Melbourne airport. The price for a week was so reasonable and included zero excess insurance. Both pick up and drop off were easy with friendly staff, excellent and clear instructions and no hidden fees, charges or policies. For great value we recieved a roomy Toyota Corolla with only 3,000 km. Perfect total customer experience.
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- Verified customer
Great value for money.
We hired a car from Launceston to Hobart. The car was exact as mentioned in the online agreement. Pick up and drop off was timely from the airport. Their staff is really friendly and gave us some good suggestions when asked for. Car was really good. No problems at all. Will definitely use their services again.
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Hassle Free
We have hired cars from Apex in four states of Australia & also in New Zealand. There has never been a problem with the customer service, the pick up or the car. All staff are very friendly and helpful, even though we changed our dates and times twice this holiday. Everything is explained clearly & the best part they are so much cheaper than other car rental places. We have recommended them to many people who wish to hire a car. Yes the cars aren't brand new but neither are the cars we drive at home. Well done again.
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Tricky RickySouthern and Hills, SA
- 5 reviews
- 8 likes
Good Experience
We hired a Kia Cerato Hatch at Cairns for 8 days in August and were very happy with the service we received from Apex Car Rentals. Car was delivered as expected and no problems apart from a bit of a wait at the Airport before their Shuttle arrived. Then only a 10 minute wait at their depot to collect vehicle and we were on our way. When we dropped off the car on the final day we were shuttled to the airport straight away. Would definitely use them again when we are next in Cairns given that they were quite a bit more cheaper than the larger rental companies.
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Kia and Apex duds
Customer service disjointed and erratic, though staff friendly.
Kia Carnival 8 seater. Battery died after 3 days, wait for RACQ to be replaced with car full of groceroes and people. Brakes made a noise from start, and hard on touch, which got worse to point i wouldn't drive as it was shoking. RACQ out, man days no brake pads, they've worn to metal on metal. Can't drive. Lost a day trying to get replacement then hoohar regarding excess, Apex wanting 2nd excess held on c/card. I didn't have a spare $2.5k to freeze. Argued re this, did get re...Read more
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Fantastic friendly service and excellent value.
We picked our vehicle up on 20 August at The Sunshine Coast near the airport. Karen completed the paper work with us in an efficient and professional manner. We were very happy to discover we had a brand new Toyota Corolla. We had the vehicle for 21 days and Apex by far offered the most competitive quote. The gentleman who helped us with our luggage and transport to pick up the vehicle (who's name I don't recall) was informative and friendly. The whole process was made simple and we have no hesitation in recommending Apex.
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Janetta HeidelbergGreater Melbourne (Metropolitan), VIC
- 2 reviews
Great services
I hired a corolla from Apex Perth, it was almost brand new and lovely to drive - and of course very clean. The service was fantastic; the staff were very friendly and they couldn't do enough for my mother and I. The hiring premises are nice and new.
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JosephKuala Lumpur
- Verified customer
Rude staff in Christchurch...
I booked from Apex 2 month before arrive in Christchurch using debit card...
When arrived at their premise, they won't let me rent that car because I do not have credit card for guarantee purpose...
I have no problem even if they won't let me rent, but why should they scold and ask me to go out of their premise rudely...
They should treat people nicely and politely even if I am not their customer anyway...
Is it because I am too soft and speak calmly that they felt they have the right to shout/scold me?
I came at them peacefully, why can't they treat me the same..?
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jkAdelaide
- 4 reviews
- 3 likes
- Verified customer
4 day rental from Cairns depot
Great rates
The car was perfect; clean, everything worked. The car was brand new and only had 6,000 km on it
No issues with returning it or picking it up. The shuttle drive is fairly short and the wait wasn't too long.
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RanvirSingapore
- Verified customer
Excellent service and staff at Apex Perth Airport
While we spend a lot of time researching on accommodations and itineraries for holidays, we forget that we might be spending a good portion of our waking hours in a rental car. Moreover, the first people to meet and greet you will most likely be the rental car company staff and will set the tone for your vacation.
Apex provided the best deal online for zero excess coverage, booking straight from their website and not through some third party. We booked an SUV for 2 weeks with a booster seat and an infant seat. Their rates for the usage of thes...Read more
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Netty bSouth East Queensland, QLD
- 18 reviews
Wonderful Company - FANTASTIC Cars and Friendly Staff
We just hired a lovely new vehicle through Apex Perth and it was the Most easiest transaction. We dealt with Paul who is the Manager and his team were just so helpful and made our car hire a great experience. We were given the most newest of vehicle that was so reliable and trustworthy.
All staff were so accommodating and picked us up with ease to get us to the airport on time and pick us up on arrival.
Chris the driver is so helpful and has a great personality.
I love dealing with Apex as they try and make your car hire hassle free so they are definitely worth using. Great great pricing ... thanks Apex and a special Thanks to Paul and his staff in Perth.
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Do not hire from this company
We went through Easy Car Rentals to rent the car through Apex. We were sent an email specifying what to bring, even though apparently Apex has a different list of things to bring. Apex would not rent the car without a utility bill even though the utility bill is not in his name therefore defunct. We live in Adelaide so such measures are excessive and should have been outlined in a confirmation email sent seperate from Easy Car Rentals. Wouldn't take bank statement as it was not within 30 days of issue, even though it was the latest bank stateme...Read more
nt received from our bank. Just overall non helpful, terrible customer service and a manager with no authority whatsoever. Left us out of pocket for cabs to and from Golden Grove. Willing to take the business through Easy Car Rentals, but also just as quick to hand ball complaints back to them. We use other car rental companies for our business and will tell our clients to stick with them in the future. Cheaper does not mean better by no means. Appalling service.Similar opinion? Write a review on ieatwords.com.au!
dennissingapore
- Verified customer
we are very happy with apex sydney city
we are very happy with apex sydney city. Nina is very helpful. we got the mitsubishi outander for 9 days. travelled to mebourne from sydney and back.
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- Verified customer
Excellent service at Apex Perth
Hired a SUV with their special deal. Car was new and running very smooth. Manager was friendly and very helpful. Overall a satisfying service and hire rate especially for under 25s
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DanSouthport
- 5 reviews
- 3 likes
Best car rental for price! One way rental was great! Awesome!
Excellent experience with Apex Car Rentals - we rented an SUV one way from Sydney to the Gold Coast. Great rate, car was fantastic, easy on fuel and was spacious and drove well. There were a few scratches but all was easy to document.
Service was great both ends and we will 100% use in the future. Highly Recommended
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GriffRosebud
- Verified customer
Great Value
Booked car for 13 days at Launceston - called number when I arrived - shuttle bus picked me up within 5 min - short drive 500meters to depot - car was what I had asked for - about 2 years old 60,000 on the clock and run liked a charm. Drop off was quick and at least 40% savings on companies that have offices in the airport. Am I going to use Apex again - You bet I am. Also staff member was very friendly
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- Verified customer
Left us stranded without a car
We booked a car with Apex car rental pick up from Brisbane airport. The prices were very good, about $800 with insurance for our 11 days rental. Booking online was very easy to do. Our flight was to land at 4.45pm and I had indicated on the booking that we would pick up the car at 5.30pm. I received a call the day before letting us know that the last shuttle was at 5.45pm, as their cars were off site, and that they would do up the paperwork and charge my card for easier collection.
Unfortunately, our flight was delayed and we landed late. A...Read more
fter going through immigration which we were in a big rush trying to catch the last shuttle at 5.45pm, no shuttle arrived. Called Apex car rental probably 5-10mins before 6 and it said that they were closed for the day. Called the after hours hotline and they said that the car was not dropped off to them, they tried to call the main office but they had already left for the day, was told that they could not do anything and we had to wait till morning to pick up our car. We had a long overnight drive planned and now we were left in the lurch with no help from them. We were very upset they did not even help to drop the car off at after hours at least so that we were able to pick up the car from them. Thankfully, we managed to book a car with another company that was on-site in the airport and still had staff present. Learnt that if coming close to evening time, better to choose a car rental company that is on site instead of worrying to catch a shuttle and make it before closing time.Similar opinion? Write a review on ieatwords.com.au!
Fantastic rental Company!
Great car rental company to deal with with easy online booking. Customer service was great and the car was a great price and the staff were very friendly to deal with. We will definitely use this company again.
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Jj07Sydney
- 6 reviews
- 3 likes
Great car good rate, hassle free.
Hassle free experience, clean car, good rate and friendly customer service. A happy customer and definitely a returning customer. I rented from the Kings Cross branch.
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Questions & Answers
Ann C.asked
Can I rent a car from brisbane airport and drive to Barcaldine are there any restrictions
No answers
Glennasked
Hi. With zero excess insurance provided by Apex, in the event of a claim do you have to pay any monies at the time of the claim ie pay up front for the excess then have to claim it back ? Like rental cover etc
Thanks
No answers
Amritaasked
Is there any holding deposti?
1 answer
No holding deposit but I suggest taking photos before driving off and if you do early morning drop they charge 30 dollars I highly recommend and always get insurance as well
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