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Reviews

3.3

358 reviews
5
(173)
4
(29)
3
(12)
2
(29)
1
(115)
  • Value for Money
    3.4 (42)
  • Transparency
    2.9 (30)
  • Customer Service
    2.9 (42)
  • Booking Process
    3.7 (40)
  • Vehicle Condition
    3.5 (40)
  • Received Booked Vehicle
    • Yes (23)
    • No, I received a worse vehicle (10)
    • No, I received a better vehicle (6)
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Ripped off

Ripped off

  • 2 reviews
  • 4 likes

CAIRNS NO HASSLE RENTAL AND BEST PRICE

published

Could not have been better!

published

We hired an Apex car in Melbourne CBD for a week dropping off at Melbourne airport. The price for a week was so reasonable and included zero excess insurance. Both pick up and drop off were easy with friendly staff, excellent and clear instructions and no hidden fees, charges or policies. For great value we recieved a roomy Toyota Corolla with only 3,000 km. Perfect total customer experience.

  • Verified customer

Great value for money.

published

We hired a car from Launceston to Hobart. The car was exact as mentioned in the online agreement. Pick up and drop off was timely from the airport. Their staff is really friendly and gave us some good suggestions when asked for. Car was really good. No problems at all. Will definitely use their services again.

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Hassle Free

published

We have hired cars from Apex in four states of Australia & also in New Zealand. There has never been a problem with the customer service, the pick up or the car. All staff are very friendly and helpful, even though we changed our dates and times twice this holiday. Everything is explained clearly & the best part they are so much cheaper than other car rental places. We have recommended them to many people who wish to hire a car. Yes the cars aren't brand new but neither are the cars we drive at home. Well done again.



Tricky Ricky

Tricky RickySouthern and Hills, SA

  • 5 reviews
  • 8 likes

Good Experience

published

We hired a Kia Cerato Hatch at Cairns for 8 days in August and were very happy with the service we received from Apex Car Rentals. Car was delivered as expected and no problems apart from a bit of a wait at the Airport before their Shuttle arrived. Then only a 10 minute wait at their depot to collect vehicle and we were on our way. When we dropped off the car on the final day we were shuttled to the airport straight away. Would definitely use them again when we are next in Cairns given that they were quite a bit more cheaper than the larger rental companies.

Kia and Apex duds

published

Fantastic friendly service and excellent value.

published

We picked our vehicle up on 20 August at The Sunshine Coast near the airport. Karen completed the paper work with us in an efficient and professional manner. We were very happy to discover we had a brand new Toyota Corolla. We had the vehicle for 21 days and Apex by far offered the most competitive quote. The gentleman who helped us with our luggage and transport to pick up the vehicle (who's name I don't recall) was informative and friendly. The whole process was made simple and we have no hesitation in recommending Apex.

Janetta Heidelberg

Janetta HeidelbergGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Great services

published

I hired a corolla from Apex Perth, it was almost brand new and lovely to drive - and of course very clean. The service was fantastic; the staff were very friendly and they couldn't do enough for my mother and I. The hiring premises are nice and new.

Joseph

JosephKuala Lumpur

  • Verified customer

Rude staff in Christchurch...

published

I booked from Apex 2 month before arrive in Christchurch using debit card...
When arrived at their premise, they won't let me rent that car because I do not have credit card for guarantee purpose...
I have no problem even if they won't let me rent, but why should they scold and ask me to go out of their premise rudely...
They should treat people nicely and politely even if I am not their customer anyway...
Is it because I am too soft and speak calmly that they felt they have the right to shout/scold me?
I came at them peacefully, why can't they treat me the same..?

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jk

jkAdelaide

  • 4 reviews
  • 3 likes
  • Verified customer

4 day rental from Cairns depot

published

Great rates
The car was perfect; clean, everything worked. The car was brand new and only had 6,000 km on it
No issues with returning it or picking it up. The shuttle drive is fairly short and the wait wasn't too long.

Ranvir

RanvirSingapore

  • Verified customer

Excellent service and staff at Apex Perth Airport

published
Netty b

Netty bSouth East Queensland, QLD

  • 18 reviews

Wonderful Company - FANTASTIC Cars and Friendly Staff

published

We just hired a lovely new vehicle through Apex Perth and it was the Most easiest transaction. We dealt with Paul who is the Manager and his team were just so helpful and made our car hire a great experience. We were given the most newest of vehicle that was so reliable and trustworthy.
All staff were so accommodating and picked us up with ease to get us to the airport on time and pick us up on arrival.
Chris the driver is so helpful and has a great personality.
I love dealing with Apex as they try and make your car hire hassle free so they are definitely worth using. Great great pricing ... thanks Apex and a special Thanks to Paul and his staff in Perth.

Do not hire from this company

published
dennis

dennissingapore

  • Verified customer

we are very happy with apex sydney city

published

we are very happy with apex sydney city. Nina is very helpful. we got the mitsubishi outander for 9 days. travelled to mebourne from sydney and back.

  • Verified customer

Excellent service at Apex Perth

published

Hired a SUV with their special deal. Car was new and running very smooth. Manager was friendly and very helpful. Overall a satisfying service and hire rate especially for under 25s

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Dan

DanSouthport

  • 5 reviews
  • 3 likes

Best car rental for price! One way rental was great! Awesome!

published

Excellent experience with Apex Car Rentals - we rented an SUV one way from Sydney to the Gold Coast. Great rate, car was fantastic, easy on fuel and was spacious and drove well. There were a few scratches but all was easy to document.
Service was great both ends and we will 100% use in the future. Highly Recommended

Griff

GriffRosebud

  • Verified customer

Great Value

published

Booked car for 13 days at Launceston - called number when I arrived - shuttle bus picked me up within 5 min - short drive 500meters to depot - car was what I had asked for - about 2 years old 60,000 on the clock and run liked a charm. Drop off was quick and at least 40% savings on companies that have offices in the airport. Am I going to use Apex again - You bet I am. Also staff member was very friendly

  • Verified customer

Left us stranded without a car

published

Fantastic rental Company!

published

Great car rental company to deal with with easy online booking. Customer service was great and the car was a great price and the staff were very friendly to deal with. We will definitely use this company again.

Jj07

Jj07Sydney

  • 6 reviews
  • 3 likes

Great car good rate, hassle free.

published

Hassle free experience, clean car, good rate and friendly customer service. A happy customer and definitely a returning customer. I rented from the Kings Cross branch.

Page 4 of 18
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Questions & Answers

Ann C.

Ann C.asked

Can I rent a car from brisbane airport and drive to Barcaldine are there any restrictions

No answers
Glenn

Glennasked

Hi. With zero excess insurance provided by Apex, in the event of a claim do you have to pay any monies at the time of the claim ie pay up front for the excess then have to claim it back ? Like rental cover etc
Thanks

No answers
Amrita

Amritaasked

Is there any holding deposti?

1 answer
Mfinn028
Mfinn028

No holding deposit but I suggest taking photos before driving off and if you do early morning drop they charge 30 dollars I highly recommend and always get insurance as well

Get an answer from our members

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