over the last 3 years.... the premium rose from $50 a month to over $70 a month this year $853 for the year for a 10 year old Commodore...no claims ....got a quote from RACV....$256 cheaper....Apia have a kilometre range of 5000 to 10000 kilometre ....for that discount ??? RACV have no range restriction....

had my parked car damaged badly 2 weeks ago and have been told still has not been assessed I find this far too long to wait, not happy with time

Turning 50 recently, I switched my car insurance over to APIA, looking to benefit from lower premiums, what I didn't realise was the true cost of switching.
Needing to fix my vehicle after a minor accident, the service I've encountered has been nothing by a disaster. Having to leave my vehicle for days on end for inspection assessment, needing to go to multiple repairers, waiting weeks to have it fixed and having to travel +40 mins to the nearest repair who could do the work. The time and money wasted can't justifies the small cost saving.
Their ad says 'I wish that I knew what I know now', too right. Don't use APIA, you pay for what you get. Going back to Coles Car insurance by far a better offering.

After receiving my car insurance renewal I noticed that my premium was 8.7 % higher than the previous year and to add insult to injury my car was insured for $1400 less I called APIA to see if they could do less but the best they could do was take $30,00 a year of the price even though i had been quoted a policy that was $210 a year lees for an identical policy. This company promotes itself as looking after pensioners but in my opinion pensioners would be better served by shopping around for a better quote from a insurance company that looks after your needs and does not treat you like your a idiot.

We lodged an online claim on Sunday afternoon, APIA rang back on Monday and the car got picked up by a tow truck within an hour or so. As we live in country Tas this is quite remarkable. Car was taken to be assessed. Since it was written-off we had pay-out in our bank account by Friday of the same week. Super quick and friendly.

Called the Apia help line to renew my car insurance. Was attended to and assisted quickly. Renewed my policy without fuss. Recommended insuring through Apia if you're over 55 for seniors discount

Great value saving alot of money now. Excellent service from your staff member . He was able to answer all my questions. First time I have been super excited about my age. Finally i am old enough to use Apia

Been with them 2.5 years, low prices, protected No claim bonus on both our cars. Partner went to their recommended repairer who unfortunately painted the rear bumper the wrong colour! [It was the original 6 yea ar old colour,but the car naturally had faded, & they did not match it. I did not notice until 2 months later.] Apart from that, they have been great.

I had Car and Contents insurance with APIA had an incident when I went to claim with Contents made complaint I left to join NRMA and they are still taking money out of my account ? Dont go with APIA I made complaint all they could do was blame computer?

Within days of lodging an on-line claim we were contacted by Apia and literally wheels were set into motion to repair the damage as soon as possible. Booked into the repairers a couple of days later. Dropped of the car, Apia organised Uber to the nearest Hertz rental to keep us mobile. Three days later and despite an overlapping weekend, I was called to say the car was ready. Once again Uber was waiting at Hertz to take us to the repairers, who offer a Life-time guarantee on the repair! The whole process was seamlessly with minimum of fuss. The car looked was perfect. Top rating for this service, which we think was value for money.

The only reason APIA specialise in seniors is to take advantage of the disadvantaged! They added a four hundred and fifty dollar door to a car accident claim taking it over the $3000 excess by $6 so they could write the car off and hence pay out $2300 an absolute rort. taking this to AFCA. They shoudn't get any stars at all. I feel like I'm living in Nigeria !!!
Insured since 2005 Bad value car goes down in value insurance price goes up
Moved to western QBE yesterday full comprehensive $480 per annum half the price
Stay Away

My latest car insurance renewal from Apia is over $100 more than last year! I drive less than 2,000K/year, have never had a claim and have been with Apia for years. It feels like a greedy grab and I'm definitely not staying with them. The blurb they give you to qualify their upping the premium would probably never happen, they must think people come down in the last drizzle. :(

This it fist year I was with APIA, but not happy when renewal increases more than$100 dollars with no claim, my car value less then $8000 dollars from $35.000 to $24.000 no more with this insurance ./

I recently had to claim on our car insurance with APIA - was a minor accident but still worrying as we were concerned about getting things sorted, car in for repairs etc. We needn't have worried. From the time we submitted claim over the phone it was all handled efficiently by very helpful staff. The repair was done by a very good company (Capital Smart @ Seven Hills) & all went well. I am very happy with APIA & can recommend them for great claims action. Their premiums are very competitive but it really is more important that your insurer is prompt & reliable when you have to make a claim.