ARB canopy glass exploding
just had my canopy glass explode, the second one in three weeks
please be aware that ARB refuses to warrant their product
i am taking the matter up with Consumer Protection and would encourage others to do the same
i would like to point out that i am a Glazier with 30 years experience and a business owner in the glass industry
please do insist that ARB replace your canopy glass under warranty as there is clearly a fault in the manufacturing process
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CraigHobart, TAS
Exploding Glass April 2020
Looks like I just joined the ever increasing line of customer’s with rear glass exploding. It literally shattered in my hand and spread across the road and footpath. I just stood there in disbelief. No help from ARB. Just $1100 and 3 week wait to replace it. Cleaned up best I could but still getting glass splinters in my hand 4 days later. There was hundreds of tiny bits.
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NatPerth, WA
Exploding Glass Jan 2020
Standing along side vehicle with ARB 2 yr old canopy, rear glass tailgate open when it exploded showering glass in a 2 meter radius can't believe this is acceptable someone is going to get seriously hurt
Rang consumer affairs who acknowledge it does happen, no one hurt no action required, WORK THAT OUT
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LeeCentral West, NSW
ARB side steps for BT50 2010.
I found this product to be substandard, it is seated far too high from the ground to be actually used as side steps, thus requiring an extra wide gait to be able to enter and exit the vehicle. When issue was brought to customer service attention, they claimed it was not a manufacturer's fault but a purchasers error. While it may not have a manufactured fault it clearly has a design fault, I find this issue is only with this model as all other ARB Mazda side steps sit below the door sill, as these perhaps should. After spending $1500 for this product I'm left with a dud car and an empty bank account.
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AdiePerth, WA
Really bad experience from ARB and Parkland Mazda
Purchased a brand new BT50 from Parkland Mazda. Purchased it with a Sahara Bull bar from ARB, a safari snorkel and also a top of the range Accent Canopy from ARB. The Bull bar after 6 months had to be adjusted as it had slipped and was rubbing on the front wing arch which they kindly put back into place and sprayed where it was damaged. Today however, 11 months after purchasing the vehicle with all the accessories i went to open the back canopy window, pressed the unlock button, with two fingers and just enough pressure to lift the window as wh...Read more
at is usually applied, BANG!!!! rear window has shattered into hundreds of pieces, luckily for me i was not hurt. Went straight into Parkland Mazda who said they would contact ARB and get back to me ASAP as i needed to be somewhere. This was at 1430hrs on the 18/03/19. No one called me back and when i rang at 1700hrs and spoke to the same gentleman he said ARB were not prepared to honor any warranty claim! when i asked who he had spoke to i was told he didn't get a name but i could take it into ARB myself and see what they have to say!! sorry buddy but you picked on the wrong guy here!! I purchased the vehicle through you, i purchased the accessories through you, i purchased the bull bar through you and i purchased the canopy through you aswell!!! this will not end here!!1 comment
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Questions & Answers
Steveasked
Price to place my smashed rear canopy window on a triton d/cab 2006
No answers
Riley Tasked
Does anyone know how much it cost to replace the back window of an arb ascent canopy ??
2 answers
Cost me $323.00 Inclusive, you can claim it on insurance same as a windscreen
Ours wasn't covered by our insurance company and cost $800
Sueasked
Recently had ARB ascent canopy installed. 2 weeks on and one of the windows won’t open ... has this happened to you? Any way of fixing myself or do I wait for ARB to open their store. Thank you
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Adie
It's coming up to two weeks since my rear canopy window exploded on me, throwing glass all over myself and the surrounding cars. The reason I've been given as to why its taken so long is that we've ha... Read more
d a 4x4 show last weekend in Perth and ARB were busy, hence why they haven't given me a courtesy call, great customer service straight away there!! After 10 days i still had glass and parts of the window in my canopy as no one offered to clean the mess up, i had to request it even though everyone i dealt with came to inspect the window. I've had some good experiences with Parkland Mazda and the sales manager who sold me the vehicle and some rude conversations with another manager who i was sidelined to. Eventually they have agreed a replacement window for the canopy but as to my concerns and the email to the principal of Parkland Mazda in reference to if it happened again and what precautions they are to put in place, they have ignored so far. When asked what their complaints procedure was and could they supply me with who i would go to if i wished to further my complaint i was informed they wouldn't tell me and they were not obliged to either. Not very good customer service at all. All in all, would i go back to Parkland Mazda, would i purchase things from ARB with my new Vehicle, would i buy another Mazda? I would buy another Mazda, Parkland Mazda would have to give me a great deal if i was to purchase another vehicle from them and their customer service would have to improve. As for ARB, I've found all their products of poor quality but yet expensive, so no more ARB for me!! let's see what next steps i take if it happens again and blinds my son or daughter with flying glass!!