just had my canopy glass explode, the second one in three weeks
please be aware that ARB refuses to warrant their product
i am taking the matter up with Consumer Protection and would encourage others to do the same
i would like to point out that i am a Glazier with 30 years experience and a business owner in the glass industry
please do insist that ARB replace your canopy glass under warranty as there is clearly a fault in the manufacturing process

Looks like I just joined the ever increasing line of customer’s with rear glass exploding. It literally shattered in my hand and spread across the road and footpath. I just stood there in disbelief. No help from ARB. Just $1100 and 3 week wait to replace it. Cleaned up best I could but still getting glass splinters in my hand 4 days later. There was hundreds of tiny bits.

I have had an ARB ascent canopy on my ford ranger since new, it looks great, easy to use with central locking and just having to press a single button to release the side windows or back window is extremely easy. The only downside I’ve experienced is leaking through the back window seal (the seal that is actually under the aluminum window frame) it has started to perish and I imagine changing it would be more hassle than it’s worth, so I will probably sikaflex around the frame, inside and out.

Happy with the product overall, I will get a full aluminum canopy on my next vehicle, however if you’re in the market for a tub canopy, I think these are the pick of the bunch

vehicle sitting in driveway and rear glass tail gate of canopy exploded sending glass all over the area. Lucky no one was near the vehicle. Shame on you ARB if you are aware of this issue and not letting your customer know.

Standing along side vehicle with ARB 2 yr old canopy, rear glass tailgate open when it exploded showering glass in a 2 meter radius can't believe this is acceptable someone is going to get seriously hurt
Rang consumer affairs who acknowledge it does happen, no one hurt no action required, WORK THAT OUT

Have just fitted an alloy bull bar from arb Morebank 103 Newbridge rd could not be happier with both the product and service anyone thinking about fitting a bull bar or any ARB accessories for that matter I would recommend them

Window failure Latch broken again. ARB said pop out window must be closed while driving . It is disappointing and annoying. I would not recommend ascent canopy especially one with pop out windows

Not open on time had to wait.Job card wasnt ready so i assume i wasnt expected that day (they forgot i reckon)Was told i would get a call when car was ready dropped of at 8am for a set of rear springs (2 hours work at best) i rang at 4.30pm because they close at 5pm.Car was ready when i got there all day to fit a set of rear coil springs not good service i cant believe you need the vehicle all day for a two hour job.I was asked to give feed back via the handout they gave me but wouldnt work on the Web site (weird)Staff were friendly enough just a bit disorganised.

Peter

If you are Defence or Emergency services ARB Elizabeth will appreciate your service with a discount - Defence and Emergency services if your adding to your 4WD see ARB Elizabeth first

It would appear that the back window of the ARB canopy does in fact shatter and explode for no reason. We have footage on our surveillance camera showing the explosion at precisely 6:00 am with absolutely no reason for it to shatter. It would appear we are not the only people scratching our heads by what has happened to the canopy.

I found this product to be substandard, it is seated far too high from the ground to be actually used as side steps, thus requiring an extra wide gait to be able to enter and exit the vehicle. When issue was brought to customer service attention, they claimed it was not a manufacturer's fault but a purchasers error. While it may not have a manufactured fault it clearly has a design fault, I find this issue is only with this model as all other ARB Mazda side steps sit below the door sill, as these perhaps should. After spending $1500 for this product I'm left with a dud car and an empty bank account.

Today, while Ute not in use, the rear glass of my ascent canopy exploded all over the footpath and road. I was in a shop buying my lunch. Some glass fell into the tub. Nobody was near the Ute fortunately. Now driving with plastic taped on until I can get this sorted.
Canopy initially leaked like a sieve until I siliconed and taped all joins.
Rear lock has stopped working three times so far. Servo’s and switches faulty.
This canopy cost a lot of money and so far I’ve had a problem every six months.

paid top dollar to get the best available.First rain water in both sides between wheel arches and tailgate.window does not seal onto tailgate can see daylight .ARB Shepparton had me spend half a day while they checked it .They said we will try to chanange the seals and thats all we can do. Got a call today that they have the new seals but cant fit you in for 4 weeks. Maybe time for ombudsman. Goning away late July August. No recommendations here

Locks won’t open with the key. Canopy less than 2 years old with lift up windows and I can not open one side or the back. Spoke to salesman who was not interested.

I ordered a ARB bullbar in March 2022 and now 2 months later still waiting for delivery. What kind of business does not offer any progress on your order. Very poor service and won't buy from them again.

Same Glass in my Canopy from ISUZU, ARB have been good with most of their products. Back canopy window just exploded for no reason. So defiantly a problem with the manufacturing of the Glass. New Car 4yrs ago, 4hrs to clean.

I was led to believe I was buying an Aussie made product, even the salesman wasn't clear with me when I asked where was it made ? wasn't until i opened it up to find in the instructions it read: "tested and assembled in China using components manufactured in China for ARB" What a shame ! so disappointing..