Asko D5424 Questions & Answers (page 2 of 3)

there is a kid safe switch inside the handle cover.
try that one.
also you can search online manual for details.

I had the same problem with my mums dishwasher. The door handle has a spring loaded switch which will show the symbol - - - to indicate the door is open still. The spring had gone on the handle switch which doesn’t close the contact to the electronic switch hence sending a signal to the display that thinks the door is always open. Switch needs to be repaired or replaced by a service technician. Hope this helps.

Suggest you phone ASKO’s customer service and ask them. My experience is limited to the machine described.

Not sure what the price difference is between the 2 models nor the specifications. I do know that the D5424 does what it is supposed to do, unless the D5436 puts the dishes away as well??? We were a family of 4, now down to a family of 2. With the handy "rinse between washes" option we do a wash about every 5 days or so. Maybe with a family of 6 you would have to use it a bit more often. Hope this helps

No. Sorry. Can't help. i'd go back to the manufacturers. They make the product and so know all the ins and outs.

I have one. The ends of the spinning arms get blocked (lemon pips) etc. the remedy is to pull them off, remove the fitting piece then rinse the inside of the spray arm to remove foreign objects. I have a feeling the filter baskets in this model are s bad design. I never had this problem with my other Asko dishwasher.

Thermostat

Hi Rusty

Good question! After years of using the machine I figured out a way!

I put my dishwashing table on top of cutlery rack, it gives fantastic was results

The tablet is also dissolved ever since i did this, so give it a try!

All the best
Mika

Thanks Mika, we will try your method, certainly nothing to lose.
The machine was new in our house when we moved in, but no information came with it and we have just followed basic instruction to date from friends who own a asko.

Rusty.

Hi Dee, there is a manual release in the centre at the top of the machine. Unlike some machines, you need to depress the release rather than lifting it. This can be done in one of two ways - if you can reach behind the lip of the top of the machine you can depress the latch otherwise you can do this by sliding something between the door and the machine itself. There are two sides to the latch about an inch apart so if you can depress both simultaneously it will open easier, but it can be done by depressing one side only.

sorry Alan, no idea at all

The asko guy on the phone suggested to switch the electricity off. This is supposed to clear the computer. My machine power board had damage from cockroaches. It is 3 yrs old!

Thanks Cathy. I tried that as per your suggestion but no difference.
AlanG

HI Shannon, our machine was installed by the retailer, so the only thing I can think of with yours is the installation? Go back to the retailer and ask. sorry I am of no help

Hi Shannon, have you tried switching the machine off from the electricity? This may recalibrate the machine. Our machine wouldn't start! The technician found that a cockroach had got into the power board.

Lift out the course filter by thr handle and empty it. Reinstall it and turn the handle anticlockwise
Remove and rinse clean the fine filter
Replace in reverse order.

Thank you, I do not have a manual so this helped me negotiate the rather awkward procedure. However, once done, yep, easy!

I think Asko recommends powder detergent for the "shorter" wash cycles. I use the quick cycle (57mins) with powder and have never had a problem. The advantage of using powder is that you can adjust the amount you use. Never more than one small scoop (about 2tsps worth). Hope this is helpful.

Yes Asko recommend powder so I don't really have any problems. I do make sure that I wipe dry the dispenser before I put anything in it. If you haven't already call the CS team who might be able to give you some advice.

Use dishwasher powder-cheap, cheerful and it works most times. If the powder is not all used up then clean the rotating arms of pips, seeds, solid scraps of food, etc.

You'll need to use an Asko service for this one.

not sure I can, but have you checked that the inlet and outlet hoses are correctly fitted - one has to be higher than the other. Our last Asko did this and that is why we upgraded as the part was soooo costly.

Hi Colin, I have not experience this problem with our new Asko DW but it is the main reason why we changed from the old one Westinghouse as the rinse cycle does not end. I would refer to the manual first, check for the basic troubleshooting guide but if the issue is electronic refer it to the service team immediately. I hope this helps.

I do not have a solution - is it the start/end button - if so the end button does not do anything on mine I open the door and use the powere switch instead when I want to interrupt the program. I was thinking of contacting the company.

Hey there, I know your frustrations, I have had a many situations of this frustrating start up. Okay this is what I have found, out on my end. Make sure you don't have wet fingers pressing the start button, it just won't work. It also doesn't like to be pressed hard, it won't work it either, it sure does test your patience. You have to lightly touch it quickly. If you still have problems call the ASKO Customer service care, they are very attentive to your call and they will be able to assist you. Good luck. :)

Hi, we also have the same problem, the lights are on in the display panel. the time on the start button says 2:18 we can not start it or can we adjust any of the settings. the panel seems unresponsive to touch. This problem has been ongoing for about 18 months normally turning machine off at power outlet for a period fixes it, but not this time.

Hi, we are currently experiencing this same problem with the start button on our 3 year old D5424. We have had an ASKO tech in today who said it was cockroaches in behind the control panel. He cleaned it out, sprayed it with Raid ran it on the Rinse cycle and left. A few hours later it still doesn't work. We rang him back and he said we'll need a new control panel! I just now started the process under Australian Consumer Law to get the problem rectified. In my opinion any machine, designed for use in this climate, to allow for access by cockroaches into a control panel area, is a major problem. I understand the area behind the control panel can't be sealed completely but surely they can make it bug proof? It may not be such an issue in Scandanavia but in Australia it is virtually impossible to completely rid your house of cockroaches.

Are you sure you are taking it out the right way. Mine is easy to get out.

Is your water untreated? Like on a farm? I am just asking because this might cause the problem as I have no issue with my filter at all, maybe try rinsing any food bits off your dishes before you put them in the dishwasher and making sure you don't put too much food grease in...turn your water temperature up to high if it is not already. hope this helps.

I don't think asko have a great after sales service, apparently I would have to pay the said 100+ call out fee to look at the paint flaking and rust, they've been happy with my great review, it has been a good wasing machine.the housing is just not what i think it should be, aany how apparently i am a poor house keeper and that would be why it's rusted.

I've had button issues for over six months - but as it's intermittent its hard to fix. I've also had the mother board changed twice, which i've been advised by the service department is extremely rare. Touch wood its currently working but last week came up with an error "H4" not sure what this means.

I'm having this same issue too. The on button has always been temperamental, now it's not starting at all. Looks as if there's no power to it. I'll email [email protected] I've had this dishwasher only 18 months