I went there to put $50 on MasterCard.
They refused my digital ID and were EXTREMELY rude. I'd set up that MasterCard at another office just the using my digital ID!

When a parcel is delivered to our PO Box address at the PO in Glenelg SA, a card is left in the box to pick up the parcel in the post office. The parcel held in the Office has a sticker on it with 3 dates, eg, ‘ CL (card left) 3/7/19, SC (second card) 10/7/19;RTS 17/7/19’. Australia post advertise that parcels are held for 30 days and include this promise on each renewal invoice for $120. As I was writing the Auspost customer service rang me in response to my 3rd formal complaint. The PO said that they must have put the wrong card in the P.O. Box and apologised. They didn’t tell the cus serv officer about the parcel stickers with 14 days. I await their follow up, the cust service officers are always friendly and polite.

Hi team,

Can you please reopen on Saturday for the AustPost in Rockdale NSW

People are going to the location to find out it's closed on the Saturday

I know you are open early hours during the week for the parcel pickups, either have extended hours during the week or reopen on Saturday

Please refer to Google Reviews for AustPost Rockdale NSW if needed

I live in Nelson Bay and must say that the staff at this post office are phenomenal... always friendly and helpful. Couldn’t ask for anything more. Well done ladies you make it a quick and pleasant experience

I really appreciate how convenient parcel lockers make collections, but like most other people, the speed of the service is pretty deplorable. But I love being able to pick up my items whenever!

I love to deal with face to face people when dealing with parcels and letters to be sent to my friends and love ones. So lovely to have a friendly smile at my local post office.

Australia post at Marion road. They hire staff, don’t give them proper training and customers have to suffer. In my case I have ask for express post for international and she gave me interstate once. As I am not familiar with this services I paid for it and filled the envelope. Once I took envelope to give her to send she said I gave you wrong one and I have to pay again. First envelope was just waste ...They need to speak and understand English properly . She was Chinese ..

I was doing my passport application at Q centre post office today. The lady was exceptionally helpful especially as my photos were a little blurry. Process was quick and surprisingly efficient.

Most staff members who work for AusPost understand that good public relations are expected in their workplace. ie To behave in a professional, polite & courteous manner toward their customers.However, there are some people who do not adhere to this practice.My experience at this Post Office was far from good.It's difficult to understand why I was treated so poorly.I was a respectful customer who was just asking for help regarding a purchase I had made.The incident happened on the 23rd day of May 2022 at 4:15pm.This issue is totally unacceptable. Hopefully I can discuss this matter in detail with an AusPost official.

Went for personal verification and everything went smoothly the staff was well behaved but the only thing that i did not like was after verification they did not give me any further information of what to do with it and i had to call the people requesting this verification to guide me further

I was created with a friendly "Hi Darl" when I got to the counter. I appreciated the friendly and informal customer service at this country Post Office. Will be going back there when I am next in Benalla

Too many instances that the customer representatives do not even try to offer help, even worst that the attitudes were extremely poor and aggressive towards customer's questions.

There are numerous instances that the representative will hang up their phones and claim - no help can be offered can just go away!

There are many instances that parcel was sent but later returned back to original sender because they have input the wrong information - But with the same attitude not admitting any fault whatsoever!

We will need another courier company to serve our parcels - Will not pick AUS POST at Doncaster Height LPO for any parcel sending / receiving purely because of these dishonest and helpless people who are working there!

Excellent place to get a huge variety of gifts for young and old. Each one I've been to has given me excellent customer service. If in need of photocopying or faxing documents this can be done here. Signing up with a concession account is quick and simple and offers pensioners a discount on postage stamps too.

Was trying to make a parcel overseas and they were not able to help me. They said they can't do it. Went to another Post office and they were able to help me without a problem.

Website said open til 12 Easter Saturday. Drove all the way there to collect an urgent parcel . Nope closed for Easter. Had gone there earlier on receipt of text message advising of parcels arrival. Told not there!
Get your act together peeps

The Hilton Post Office 6163 has changed hands, most businesses in this area collect their mail on the way to work. The new owner has taken it upon herself to open at 9am now rather than the 8.30 that the previous owners did. It is frustrating, you collect your mail come to work and then get an e-mail after 9am to say that there is mail. Why can't they open at 8.30 for businesses. They are also very disorganised, counter is always messy.