Australian Military Bank (page 2 of 7)

My fixed rate term ended on my home loan and automatically switched to the variable rate. I expected this but I also expected to be notified in some form. This was not the case and I only noticed this after seeing my interest charges bumped up an extra 200-300 per month. Had I received a notification my interest rate was being changed I would have jumped straight back onto a fixed rate before the extra charges.

I found this disappointing. I raised this issue on the phone and I was told that customers usually are notified before their interes...Read more

Terrible bank, even worse app ( check reviews before downloading ) everytime the app updates you loose all your direct payments and have to re set them up. Not to mention Aus mili bank don’t even notify you, so thanks bills were late. There is something wrong with the server almost all the time when I go in the check my balance, so can’t see my account till the end of the day or till I call up. Ordered a new card almost a month ago never arrived.... called Aus post to see if I had a letter coming from them, never did. So going on past a month n...Read more

Have been a member for nearly 18 years and was always happy with their service. Unfortunately their system 'upgrade' has been shockingly awful. The app and online features are very buggy (used to be very simple and easy to use), with future payments just suddenly disappearing and no longer being paid, no longer able to use a reference that the person receiving the transaction can see (without having to go into a branch and having them access hidden settings) and a phone line support system that basically tells you to go see the nearest branch. ...Read more

I have been with the bank for over 14 years and I can’t wait to leave! I’ve had to swap my normal banking to another bank however they have me trapped a bit because they have my mortgage however as soon as my house sells I can be free and move on from this terrible bank.
An upgrade was done earlier this year and I have had nothing but problems since. Hours and hours on hold and talking to customer service (if they don’t just hang up the line after I have sat on hold for ages). Numerous times my bank balance was zeroed which is really inconveni...Read more

Was a member for past 14 years, but since the retrograde 'upgrade' last Feb in promise of 'exciting new changes' there has nothing but nothing but calamity after calamity. Quite frankly a name change from a credit union to a bank proved what their true intentions were 3 years ago, and that was to gain further control over a captive market all for the sake of greed. To tell us as members that it was so younger aspiring customers didn't know what a credit union was and could only easily relate to the term 'bank' was a crock and totally underestim...Read more

Banking with Australian Military Bank, I was persuaded to invest a large sum in a term deposit. As a retiree who is unable to get a pension, I hoped to receive enough interest for living expenses. When I decided to buy a house eight months into the term of one year, I withdrew the money four months early. The bank took, from a different account, the entire interest that I'd received, which has meant this year's income has been less then an unemployment benefit. Even two other banks say, based on the interest rate, that I would have received ...Read more

Over 24 years of prior banking with ADCU/AMB were easy and stress free, no matter where we were located in Australia or overseas - but since the February software/systems update we've had multiple issues, including incorrect home loan interest debits, and lack of access to essential account features by the joint account holder (which were previously available prior to the upgrade).

The branch staff are polite and responsive, but their hands are tied.

As others have mentioned, whoever approved (or actually tested?) this new software needs...Read more

I was with ADCU for a number of years and the service was outstanding. Easy access to online banking, apps and prompt and positive customer services. Since the change of name and ‘upgrade’ of electronic system, I can no longer access my finances easily, often being frozen out of the website and app and not being able to access my own money. Staffing has been drastically reduced resulting in long waits and frequent unanswered phone calls. Customer service representatives are now just branch personnel, often from interstate, who cannot see your a...Read more

Was with them for 20 years. Since the change from Credit union to Bank, woeful. Call through with general enquiries about anomalies with account, general response is we'll get back to you. Never have on 3 instances. They also filter their Facebook page against negative comments, that's a red flag. Loved them when they were a C.U. Seems like greed's taken over since they assume they have a captive market with the military. Be wary and be warned, they are no more beneficial than that they may have a branch on a base, apart from that, your fodder....Read more