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Reviews

4.1

268 reviews
5
(195)
4
(15)
3
(2)
2
(3)
1
(53)
  • Product Quality
    3.6 (39)
  • Return Claim MadeYes (1) · No (38)
  • Customer Service
    3.8 (43)
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Hannah

HannahSouth East Queensland, QLD

  • 2 reviews

Emily your a legend xxx

published

Emily from the northlakes store is so lovely! She makes me feel comfortable during my laser sessions. I always look forward to my appt :) thanks em x



1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Thank you for this amazing feedback Hannah!

LAaser works

published

Helen at Northland performed my first RF Laser and it was a great experience. Her technique was excellent and the procedure was less painful than I expected. Very happy and looking forward to my next session.

1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Danielle, so glad to hear this great feedback, thanks for sharing!



Delighted lady

Delighted ladyCastle Hill

Always so pleased with the quality of service

published

I have been going to Australian Skin Clinics Castle Hill for many years for my facials and laser treatment. The service and quality of care is outstanding. The girls are always so friendly and the atmosphere is very relaxing. Highly recommend it!

1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Thank you for this amazing review!

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Lovely Service with a smile

published

Thank you ladies for looking after my needs and providing exceptional treatments
I would highly recommend booking your laser hair removal now for summer

1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Thank you for this fantastic review, Dommy!

Cost Of Treatments

published

I have been a customer of ASC for a couple of years now. Always thought the customer service was great. However I believe that the costs associated with treatments are becoming excessive. I wish my pay packet reflected the increase in costs that the treatments are now costing. Will need to reduce my visits there accordingly.

1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Very Happy

published

I had my first treatment and was super nervous but Lizzie at Tweed City was so lovely & put me at ease, gave me all the information I needed to calm my nerves & I am so happy with the service provided by her.

1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Fee, thank you so much for this wonderful review!

Amazing

published

I have got to know my clinician well now. No matter what treatment I am having she always relaxes me before, talks me through the treatment. All the staff are very friendly and welcoming and the treatments are amazing.

1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Thanks for the great review, Dee!

Annie H

Annie H

  • 2 reviews

Lizzie - Tweed Heads

published

Lizzie from Tweed Heads Clinic is the most amazing clinician I have ever had. I have had Lizzie for both laser and microdermabrasion and she is so gentle, calm, offers advice. She tells me everything she is doing before she does it. She makes me feel so happy in the skin i am in that due to her I have a renewed confidence in myself. Lizzie is an asset to the Tweed clinic .

1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Thanks so much for this fantastic review Annie!

JulieK

JulieKSydney

Professionalism with a Personal Touch

published

I am a customer at the Sydney Westfield store. The manager, Ray, makes me feel very welcomed everytime I attend the store & I feel like I am a valued customer. Tanesha is my clinician. She not only does her job to a high level of professionalism but also makes makes sure you are comfortable & informed about the procedures. I trust in her advice. Also, she is very personable & she remembers details about me that clearly show she is an attentive listener. This encourages me to want to return which I have over the last 18 months for a number of body parts to be lasered. As a Senior I look back at all the wasted years shaving & waxing & wished I had converted earlier.

1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Julie, thank you so much for this fabulous review!

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Fantastic Service

published

I have been getting laser hair removal at ASC North Lakes with Belinda for a year now. Belinda is so helpful and has made my visits very welcoming. Belinda and the girls have taken the time to adjust to my needs and made my treatments very relaxing. I would recommend this service to anyone who is looking.

1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Bianca, thank you so much for this amazing review!

Warm and welcoming

published

The only reason I use Australian skin clinics Helensvale is Steph she has helped guide my decisions on what is best for me because of her we have built up a very nice relationship I always look forward to getting my treatments done and catching up with Steph too.

1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Angie, thank you so much for this amazing feedback!

Jenny Steyn

Jenny SteynBrisbane

  • 3 reviews
  • 2 likes

Very professional

published

I have attended the Newmarket clinic for laser hair removal. It is very clean and staff help you feel at ease. Treatment is fast and efficient and is much less painful than waxing. I should have done it years ago!

1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Jenny, thank you so much for this amazing feedback!

Excellent attention to detail

published

Veronika has excellent to detail with her work. She ensures she explains exact detail of what she is about to perform. She has such soft manner which makes you feel very calm. True professional

1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Jodie, thank you so much for this fantastic feedback :)

Ezza

EzzaMelbourne

Fantastic! All round.

published

Highpoint Australian skin clinics with Amy have made incredible change not only in my skin as well as, confidence ♡

1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Ezza, thank so much for this wonderful review!

Nellie

NellieManly

Fantastic Team well done

published

I am super happy with my results, fantastic staff and always looked after me, always made to feel comfortable and nothing seemed a problem with them

1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Nellie, thank you so much for this great review!

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Amazing team amazing treatment!

published

I am super happy with my results from my pigmentation removal! Thank you Bri and Kaylene would recommend you to everyone :)

1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Thanks Em, we appreciate the great feedback!

Kris

KrisSydney

Awesome Salon and Staff @ Eastgardens

published

Had a treatment by Hollie @ Eastgardens Store.
This is a results driven salon and I am super happy with how my skin is looking.
Thanks Ladies

1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Kris, thanks so much for this lovely feedback! :)

Thank you to the amazing Steph

published

After finally getting the courage to be comfortable having IPL I had Steph look after me.
Having Steph made me so comfortable with her amazing knowledge, kindness and professionalism.
I look forward to my appointments knowing I was going to be well looked after with someone who is so passionate about her job.
Thanks again Steph your amazing.

1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Donna, thank you so much for this amazing review!

Professional targeted treatments. Getting to the essentials of what's needed for my skin.

published

I appreciate core essential treatments to gain the full potential of my skin. Full consultation processes allow me to make informed decisions about my skin.

1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Thank you for this review!

ALWAYS THE BEST SERVICE!!

published

I have been coming to your clinic for a long while now. I have never ever been disappointed with the service i receive. I would 100% recommend this place to anyone. Elena Gruveski from brownsplains shop is the lady i personally deal with every time i return. Her customer service is outsatanding.

1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Thanks Richard, we love hearing this kind of feedback!

Page 5 of 14
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Questions & Answers

Fud

Fudasked

Australian Skin Clinics

What’s your complaint procedure?

1 answer
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Fud, as each of our clinics are individually owned and franchised, please direct any feedback or concerns to the manager of your treating clinic. If the manager is unable to assist, it may be escalated to the Franchisee. Our head office is happy to facilitate any discussion between the clinic and client, however we cannot offer a refund or resolution on behalf of the owner. Kind Regards, Australian Skin Clinics

Suzie M

Suzie Masked

Australian Skin Clinics

My son has bad acne
Do you treat it and want to know success rate ?
Regards, Suzie Muir

1 answer
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Suzie, we have a number of treatments for acne and acne scarring You can read more about our scarring treatment options here: https://australianskinclinics.com.au/scarring/
We recommend coming in for a free consultation, where our trained technicians can customise a treatment plan to suit your son's skincare needs. Please call us on 1300303014 to book! Kind Regards, Australian Skin Clinics

Rabbit

Rabbitasked

Australian Skin Clinics

Does anyone know this skin clinic’s head office number or email address? I am not able to find it anywhere in their website, other than the branch contact details.
The branch I normally go to, the Manager refused to do a price match when it clearly mentions in their website that they will price match their competitors who are within 30km zone.
So, I had no choice but to buy the sessions with their price.
I did email the branch about my unsatisfied experience and how they are not following their policy, but no reply or apology about it.
Thank you.

2 answers
Cally
Cally

Head office is on Upton street Bundall or the advanced skill academy ( I think can give you the correct number) all centres should be able to provide you with head offices phone number. Head office are always keen to address any issues you may have. Unfortunately I don't have the number with me just what I have provided .i hope your issue is sorted soon one experience shouldn't put you off a great company

Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Rabbit, you can contact the Australian Skin Clinics head office by emailing [email protected]. Kind Regards, Australian Skin Clinics

Get an answer from our members and Australian Skin Clinics representatives

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