I have recently retired and purchased a new ford ranger. My knowledge of 4WD equipment is limited. “NIC” at Cockburn Central went above and beyond to assist me. His guidance through the process of determining what was nice to have compared to need to have was exceptional. I thoroughly recommend this store to similar situated people.

Wanted a leather cleaner and asked for advice on which one is best, they tried to sell me 3 different products.

Wanted a wiper refill they told me I had to replace both wipers and full arms! I have been replacing just the rubber wiper for years now.

Asked about a stereo tried to sell me 3 different times in which I continued to decline.

I eventually left after 20 minutes.

I just wanted a leather cleaner.

I avoid going to Autobarn as they have no idea about the products they sell, December 2018 "Bonus $20 gift card" via redemption* conditions printed where no one can read it & ends up just being a scam to get customers details to send out advertising, Specifically call the store to find out if they have the item I need only to find they don't have it when I get to the store. Only went there this time as the oil I wanted was on special. SHOP ELSEWHERE!!

We have been having our vehicle serviced and repaired for a few years at Cockburn. Nothing has ever been a problem, even when the vehicle overheated several times different diagnostic tools where used additionally at no cost until a solution was found. We find the Cockburn store is a one stop no hassles solution to all of our vehicle and mechanical needs. Well explained, well priced and always accomodating.

No needed a professional to install. Plus didn't get the hands-free to work properly. Take your money, cause more damage then fob you off.

Just happened that after used twice my "Chinese wonder" car jack, it stopped working i bought it 8 months ago. As
it was still under warranty I returned to Autobarn Cannington WA on monday morning (9.15 am) dreading of the possible avoidances etc. To my surprise the Gentlemen serving me was very helpful. Long story short after 10 min I left the shop happily with a slightly better car jack. Highly recommended.

Staff very friendly and helpful.
Assisted me in choosing appropriate dash cam. Thank you Sok for your valued time you took to ensure that you set my mind at ease, by setting up the unit in my car and also go back in to the store to reassure me that it was recording. Also pointed out the detail it captured.
He was patient and extremely helpful. Other staff also smiling, happy and interactive. Nice to be treated as a valued customer even though it was my first visit there. See you again.
Julie

I visited Ferntree Gully Autobarn looking to upgrade car audio and could not be happier. Matt and the guys were really friendly, helpful & happy to share their knowledge. Well done guys great customer service!!

Had to get my bulbs replaced. Efficient, friendly, reliable. Great value for money. Excellent service all round. Prior to this had to get wind shield wipers replaced. Excellent service again.

Took my car in today to have the air-con re-gassed. Very impressed with the service and I had the car back within two hours. Perfect and now nice and cold.

I want to thank Matt, Mal and team for their awesome help whilst i tried to sought out how to do hands free mob use in my Colorado. Professional and respectful at all times and very helpful during my visit. Outcome was handsfree unit in my car and an extremely happy customer all round. Thank you!

I went in to get a brake light and see if I could get it fitted. I was treated very rudely by a young man and told that everyone was at lunch. And that was that.

Customer service was horrible, couldn't be directed to the right location correctly and when it was time for me to be served, the people behind me got served before me and I had been in the store longer than them.

I ordered some spare parts at the Mile End store for my Hyundai and I got good customer service, they were really helpful. I paid quickly and easily via zippay, and when I returned a part because it was not the right part the customer service rep was easy to deal with and helpful. And they quickly refunded my money electronically via zippay. Smooth transactions. Satisfied and happy with the service provided.

Tried to return a faulty product for refund as they had already replaced it once. Initially they refused, trying all sorts of excuses even a "15 day warranty limit". The staff were arrogant, and they determined that the goods worked satisfactorily because they couldn't test it on my wife's car!!! Thankfully the mechanic smelt something odd in the electrics, though I am sure it was because I asked for their names to add to my complaint to the Dept. of Fair Trading. All in all, too hard, made me feel like a criminal, and an idiot. Won't use the store again

Big thanks to Darryl and Paul at the Malaga store for my new reversing camera.
Great job plus very cheap cost for installing it.
thanks again guys from carol Nissan micra.

I have spend over $100.00 to repeatedly buying paint from two different stores. Everytime they mix its mismatch. No where near the actual Paint code. Refused to give refund. At the end I called a panel beater mate. He told me to go to a professional paint supplier. Found him much cheaper and perfect match first time. Very unprofessional people. Will never go back again.

I have been a Supercheap customer for a long time but I seem to be leaving the store empty handed and heading to Autobarn and buying better quality and cheaper prices in most cases. The Cranbourne store has great staff and great customer service.

Visited Autobarn to buy wiper blades for my 89 hilux.Visible on the shelf for around $9 for 2.Helpful staff member offered to remove the old and fit a new set.Going out the door to fit, I had to insist that I wished to pay at checkout to save coming back into store..Checkout price $30.Made a strong negative comment and visited super cheap.They had a set for $10 with windscreen cleaning fluid for the water reservoir +window scraper.May have been a quality variation,difficult to rationalize a $20 difference.They do have good specials on oil and other items