Online order 20015199 - on picking up this order I was served by a polite las at recreation area and referred to pick up area where a rough looking man in his 30s then served me - he was blunt rough and discourteous. He pretty well ignored everything I said and slowly processed my order. I had some questions regarding my order and with reluctance he attempted to research my questions but lapsed into totally ignoring my comments I made to assist the enquiry - I had paid for the order online but he asked for my credit card details to recharge me but then saw the PayPal payment - the whole experience was off putting making this the last purchase from capalaba shop.

Very poor service in Bendigo,
8 staff all standing around talking.
Waited for 5 minutes to be served, no one came.

I usually don't have time for writing reviews but these bunch definitely deserve one. I visited the store to install a radio for my rav4 . Job was done but they could not connect the reverse camera. David promised to arrange for the connector and connect the reverse camera. I waited and waited then visited the store in person twice. Both times I was promised a call back. They took the details and nothing. Don't promise if you can't deliver! Childish behaviour, that is all they demonstrate . Don't expect professionalism, they act like they want to be mature but they are not. Grow up! Get some training .

The team at clayton autobarn are amazing I've been in there countless amount of times and never had an issue, weather I'm spending $2 or $1000 they always give me the same service and always happy to help.
Great work team hope you keep it up!! :)

Penrith .. just got abused by a staff member . This person was so out of line 2 staff members took him away ... and this is customer service after spending 1300 dollars and its still not fixed.

Great service from Auto-Barn well beyond expectations.will definitely be back for my next service credit where it’s due thanks guys.

In store did not have a booking
As per AC promotion easy and explained service process prior to payment
Great attitude from the manager slotted me into his busy day and had the car ready to pickup 45 minutes early
Thanks guys I am cool again in my wee Barina
cheers from Ray in sunny Mullaloo

I have been dealing with Autobarn Airport West and the team since commencing a restoration project (FJ40). Every time I go into the store the level of service is such a high standard, product knowledge is excellent assuring you purchase is correct. What is important is this is not a one off and occurs every time. Great place to shop. Thanks AB team.

I had to buy a plastic rego plate protector for my car. Chris said I should check to make sure it was the right size. I asked him how to fit it and as he was explaining it to me, he said he had enough time to do it for me! I did not expect that. He works at the Doncaster store in Melbourne.
Such fantastic service beyond what is expected!!

Autobarn knowingly Sells Faulty LED Brake lights for a whopping $54 a pack of two - these are defective and HIGHLY DANGEROUS - we have bought two sets both have failed and Autobarn REFUSE to replace knowing defective safety equipment without a receipt. Autobarn are the only stockists of this product in Australia. We have a 9 month old girl in a baby seat and Autobahn seem to think its OK to drive arround without brake lights to refuse to replace them allowing us to risk a serious accident and police fine despite knowingly selling faulty products. Dear Autobarn these are brake lights and complaints should be taken seriously.

Went into buy some gas struts for my boot, the guy behind the counter couldn't be bothered serving me, couldn't even be bothered looking at me, too busy doodling on his note pad, was just left standing there for abt 5 minutes waiting, I go up to the bloke behind the counter and ask him if they have any in stock for my model, looks on his computer and says they don't, still hasn't even looked at me and made eye contact. Didn't even ask if I wanted to order any, just the worst customer service ever, never going back.

Found my wiper blades but display box contents mixed up. Salesperson said will serve current customer and then you but stayed talking to other staff at counter. Too much local competition to ignore customers.

Been a loyal costumer but after being told we have an attitude because we are having faults with car audio bought 3 months ago and wanting it tested. Apparently they “are done with us”. So be it Autobarn Hoppers Crossing. I’ve gotten better service in a 3rd world country but be doomed if you question them, because they “know best”. Bloody joke.

I suggest not to buy a single thing in Bankstown Auto barn coz there is one Asian old looks like staff who don't have manner to speak with customer, when I ask him for refund he called security as if I was about to stuck the thing on his somewhere which was I am asking for refund, hell, I didn't bother to refund after his behaviour and I throw that accessory on rubbish, I don't know how he got the job there, super cheap Auto is great never visit Auto barn for shopping, do hell with Auto barn

I never give reviews but when someone offers you great service they deserve a great review. A very helpful man who assisted me in finding the product needed in-store. Even pointed out the differently priced products to give me a choice between paying more or less, without encouraging me to feel I had to buy the more expensive brand. I was not pushed into buying the larger products, telling me honestly that I would not need so much. It was great to have an honest person. His knowledge of the products was great and even came out to my car to ensure I was buying the correct product when I was a little unsure.