Bank of Queensland

I have been with the BOQ for 10 years. I put up with their slow - in fact manually done - online overseas transfers. Within Australia, the services were like any other bank, no better, no worse. Two years ago I requested an admininstrative change to my account, so far not done.
To have franchised branches looked like a good idea until my account was transferred 3 times because the account holding branch closed, was renovated, removing asbestos etc.. Termination of my account was the best thing I have done.

I've always loved BOQ until recently. It is so hard ro monitor my bank balance as debits don't appear quickly. I check knowing that I have direct debits about to go through, it looks like I have plenty to cover, then I check a few days later and the debits aren't showing up yet or the balance is lower than I expected.

I banked with BOQ for just over two years as a personal customer.

Transfers are slow, the internet banking facility belongs in the 90s, and staff are uninterested in providing decent customer service. Getting hold of someone in the contact centre means well over twenty minutes on the phone waiting.

Take your money elsewhere or you'll regret it.

I've been with this bank for 10+ years and their internet banking has not improved, app is terribly designed and very minimal in function, there is no plans to integrate phone wallets ie. Apple Pay, and when I just called up to change some account details they couldn't 'verify who I was' (I have multiple accounts and I was logged in on my own computer anyway at home). eStatements also have no address on them, and you have to go into a branch (not open on weekends) to get one with your address. While the people on the customer service calls are nice enough, the processes are extremely frustrating. Changing banks now.

I rang their contact number to change some details about my visa debit account. I was met with rude customer service staff who didn’t explain anything to me and treated me as though I was a criminal. Don’t waste your time with this bank.

Online platform crap!
Got cracked twice... both times had to go to branch to clear things up.
Then tried to login again last 2 days, again rejected password.... called no answer for > 30 min. Bad!!

If you're overseas don't expect the card to be working, for every transaction you need to call the custumer service center which is not a free number (off course), third world country service in the 21st century, would not recommend.

Have been with BOQ since 2009. Have had one completed motor vehicle personal loan with them. This loan was paid back in full without any missed payments, defaults or delayed payments. I applied for another motor vehicle loan and got messed around because they wanted a stat dec from a person that I had been regularly buying vintage motorcycle parts from to say that I wasnt paying anything off. They were only able to make such a demand because they were my personal bank of choice and obviously they can see all of my transactions. They would not have this luxury if I was banking with another bank.
Eventually I told them I was going elsewhere.

only bank in the world not to have a credit card balance amount and due date on the app. actually they don't even have a app it's only the desktop version on a mobile phone. apart from that they more expensive than the big 4 banks on a long term.
avoid at any cost even if it is the last bank in the whole world.

I've consistently received extremely poor service levels, bad advice and now BOQ for no reason have been shut out of my online banking, waiting 30 mins at a time to speak to their call service to get the issue resolved. Been with this bank for 4 years and it has been bad news pretty much all of the way. Wouldn't recommend BOQ to anyone

Was initially attracted by their competitive interest rate on the high interest savings account. But within months the rates have fallen and are now middle of the pack.

The website and mobile app are very bad. The app is basically a mobile website, it lacks all the functionality most other banking apps offer. The website itself does not provide anywhere near enough information about account status, interest rates, etc. There is no way to control your cards either such as pin resets.

They recently changed their conditions on their savings account, requiring multiple withdrawals from your savings account to meet bonus interest criteria. This is the last straw for me, I will be leaving this bank soon.

Its 2022 and my mobile banking app is 13 characters long. No quick login, no shorter pins available, the mobile app is still website. User experience is non existent. Made the switch to cba and realised how ridiculous this bank is

The only reason I am with them is because this was the bank my parents opened out an account for me with back when I was a child.
Their app is the worst app I have ever used. Constantly not working.
They charge mad amounts for international transfers and account fees.
They have constant issues with direct debits, and will block transfers into my account regularly for no reason. I am switching as a result.

BOQ are soooooooo slow processing anything- it takes forever for payments to go through..

So unless you like living in the dark ages don't use BOQ

Online is useless, you end up needing to physically go in to the bank for everything..