Bayswater Car Rental (page 4 of 5)
185 reviews · Statistics
- Yes (22)
- No, I received a worse vehicle (8)
- No, I received a better vehicle (3)
Reviews
Rude Service
I just called Bayswater and the lady who answered the phone mumbled so badly that I didn't know what she said, then I heard a clank and the phone was put on the counter and I could hear her serving someone. I waited patiently for quite a bit of time and when she picked up there was no apologies, very short and very rude. She then cut me off and told me they couldn't help me and hung up! I'm a travel agent and will be keeping away from them. Perhaps they save on rates by having staff that don't give a hoot about their employment.
Bayswater hire car, in Bayswater, Western Australia So efficient
Great - fast, efficient and stress free experience when picking car up and return of rental car.
Toyota corolla we hire was clean and new. Booked online - very user friendly site.
I didn't know Bayswater was excellent until I was ripped by Eurocar
As I have frequented Bayswater before, I thought this is the standard way of renting cars in Australia. Only after I rented a car from Europcar that I realised that Bayswater has an excellent worry-free service. Europcar charged me for fuel even when I have just fill it full a couple of kms from the airport. I never encountered such thing with Bayswater.
People write reviews online because they experienced bad service etc. So, looking at the number of reviews Bayswater got ( 66) compared to 200+ for Europcar, I am sure most people renting a
... Read morecar with them have left home happy without having to give 'reviews'. I will totally recommend Bayswater for car hire. Simple and fuss-free. Simple as hiring cars should be. No airport return. No problem if you return it and catch the bus to the airport
Very Good
i have used these guys 5 or 6 times now and they are very good, i highly recommend them. very friendly and efficient. and they are very reasonably priced too. i have had some very bad experience with Car rental companies in the past, in particular Hertz but i would recommend these over there competition any day of the week.
No issues
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Easy & Friendly
I read a lot of bad reviews on this website regarding bayswater, so I was very careful. I checked over the car and found a scratch under the front of the car where someone had run up a gutter.. And noted that down before taking the car.
I had my 5month old son with me, the lady at the desk was very friendly and even helped me put all of my luggage into the car.
The car itself was amazing to drive! My 3 day rental ended up being extended multiple times to just over 2 weeks as I did not want to part with the zippy corolla that is excellent
... Read moreon fuel! When I dropped the car off the man checking the car over had to chase after me because I had left my laptop in the car.- very honest people!! If you go with this company, check the car for damage. It's not rocket science! Corolla was beautiful to drive, inexpensive, friendly, easy to extend your rental, friendly helpful staff. Either baby capsule or forward facing seat - no rear facing baby seat available.
Not Happy. Total disgrace
I did not Hire a Car but had one of their hire cars reverse into my car at no fault of ours. The driver gave false details. Luckily there where photo's taken of the car number plate which we tracked down to Bayswater Car rental. When I called the Perth branch, the lady on the phone was very short and rude. I told her that the driver of their currently hired out vehicle had hit our car causing damage and provided us with false details. She advised me that Bayswater car insurance would sort out the damage claim and accepted this was the responsib
... Read moreility of the rental company as it was their car that caused the damage . 3 weeks later my insurance told me that the car hire insurance would not accept responsibility as the driver details I was given was not the details they had on record. Bayswater are aware who was the driver of the vehicle as they were contacted by myself before the renter returned the vehicle. .I then called the manager at the Perth office and he too was very short and not helpful at all and refused to assist us with our car hire claim and either provide us with the true identity of the driver or accept and pay for the damage caused to our car.What a total disgrace. I am now going to take up the matter with the police ... Thanks for the protecting the criminals!! Not Happy
Holiday spent stressing
Very, very, very rude people behind the desk. I'm a police officer in the eastern states and would have complaints straight to my sergeant if i spoke to people the way we were spoken to. Unfortunately we got a small parking ticket on our stay which was left on the window, my girlfriend had 28 days to pay, but after 17 days I had $25 extra taken off my account for a processing fee. I still cant understand where this fee would come from as we still had plenty of time to pay, and the ticket was served on us. I understand what i signed into, but as many have said, cash grab company and you must be careful.
being treated like an idiot
Service
Went to the Perth City one and hired a car for 7 day after my car accident left the car parked in a government parking and came bak to it damaged called them the next day to say hey it's damaged they then proceeded to say that's fine as long as u have the incident details
When I returned the car I was told I wouldn't be charged for the incident 2 weeks when by and I was working late one night and checked by bank account and found they had removed more money out of my account (with out my knowledge or authorisation) when I called them the nex
... Read moret day they told me that it was cause the incident was my fault and that the other driver was not taking fault for it ( this is a load of rubbish I still keep in touch with here she has had to fork out a lot of money one a little scratch) I am still fighting to get my money back form them. I recommend no one use these crooks at all I know I never will after my shonky experience.
A booking that is not a booking
Booked car in October from NZ to use on our 2 week holiday in WA. Much to our surprise went to pick car up from the Subiaco office and were told rudely by the staff as we were more then 30min late no car for us! We were faced with trying to find a replacement car Xmas Eve. Don't risk it use another company.
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Shocking service!
First time I went into Bayswater Car rentals was to book a rental car, the customer service was fine and my partner and I were told that for 5 days the cost would be $285, we were happy with that as thrifty had told us $240 + $34 per day to reduce the excess damage, so we decided to go for Bayswater Car Rentals. We went to collect the car 3 days later and were charged $465, because of some other charges we were not told about. When we asked the lady behind the desk why hadn't we been told about the extras she shrugged her shoulders and said sh
... Read moree forgot. The customer service is shocking, they claim they have no hidden charges and lied, when we got in the car, the floor was dirty and there was crumbs all over the drivers seat. The car was also chugging a lot and would not start on one occasion! When we called up to say there was something wrong with the car, they said if we brought it down they would give us a new one, not taking into consideration the car would not start. They took our excess damage of $50 because there was a scratch on the back passenger door which we had told them about before we took the car! Horrible experience with this bunch and would recommend not to go near the place.
Bayswater Car Rental
I hired a car from Bayswater and unfortunately had an accident which i was at fault for. Bayswater took the excess from my credit card. Then had the audacity not to repair the hired car or pay the damages for the liable party. This company is dodgy beyond belief, the ACCC should be looking into them and shut them down. They slug anyone that has an accident at fault or not. Im sure they would lodge a claim with their insurer and they would give them a faultless excess, but they are pocketing and making a profit from the excess.
Customer service non existant
Great Car!!! Great Price!!! RUDEST WOMAN IN THE OFFICE I HAVE EVER ENCOUNTERED. We booked on the phone, hired the car and returned the car all without incident. We were polite and happy and the RUDE woman managed to GRUNT 12 words to us in the whole 3 step process. I cannot belive that someone so RUDE can keep their job. I owned and operated a car rental company in brisbane for 10 years and wouldn't have EVER spoken to anyone in this manner. NO words can describe how revolting this WOMAN was.
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Took $25 From my CC After car return
Rented a new Corolla for 1 week Returned 2 hours before time,Took it with 3/4 tank returned it full. On return all was found good condition my $50 deposit was returned but not my blank CC slip they make u sign was not returned.@ weeks later they filled it out for $125 & cashed it nothing I can do.These people are penny pinches grumpy & rude.I am lucky they could have filled it up for $1000 & there would be nothing I could do.Never pre sign a blank CC form & go to a national brand car rental company pay a bit more & don't get cheated
New Car
Crooks
I'm not sure these guys know what customer service is
I really wish I'd checked reviews before I booked in with these guys. The vehicle itself was great, really economical and a great drive however that's where the positives end.
On arrival to pick up my car I was given a car with 1/4 of a tank of fuel. I expressed my concern about how hard this would be to return with the same amount as when it left the yard and was told each 8th was about 7 litres so 'just work it out from that'. I said I'd rather a full tank but they just laughed it off and then mentioned that I might be able to get a cred
... Read moreit on return if it was over. I used their estimation and put in what I thought would be enough to get me home and then back to the depot, tuns out it was off by almost half and I returned the car with just a touch under a half a tank. I mentioned that it had extra petrol and that the person who'd let the car out told me I could get a refund. I as laughed at and then called a liar. These guys are a bit cheaper for a reason, if you can, go elsewhere. Ace and east coast are both alternate budget options and I've always had great service and only didn't use them as they had no availability. Don't use bayswater if you can help it. Great new corollas, close to the city, affordable The totally non existent customer service, car was given to me with 1/4 tank of petrol, I was called a liar
Worst customer service in Perth!!
The lady I dealt with at Perth city every week for 3 x wks of car hire has been incredibly rude!!!
Then went to complain to head office about it, the manager there tried to deflect my complaint off like it was me- Lol, ha ha, still quite funny from the idiocy I experienced, Perth Bayswater car rental incredibly, backwards and stupid!!! Or is that just Perth?
Car was cheap.
Customer service, everything to do with dealing with Bayswater, car is fine.
Avoid like the plague
Avoid. Cheap and Nasty. This business is run on a shoestring and the staff are not customer focussed. you might save a couple of dollars on the rental, the hassle of dealing with the staff is a real turn off. They have no idea of how to keep a customer happy.
cheap
everything, the staff are beligerant
Worst attitude by uncaring manager
We just returned from Busselton WA the car we were given was unroadworthy, no after hours help, front tyre defective had to change on road, spare flat,wiper defective on return manager would not pay for blade gave me half of the cost, and had no concern about anything...worst car rental...
Cheap that's all
Excellent Value
In September 2012, I did a comparison of available car rental prices for our holiday in Perth. We chose a Toyota Corolla from Bayswater Car Rental and took a taxi from the airport to their depot in Bayswater that cost about $20 each way. They offered a GPS for $6 a day extra but you could almost buy one after 2 weeks at that rate.
A GPS would have been handy but our smart phone did a reasonable job instead. I took photos of the car before and after and returned it undamaged. The car was described as “new” meaning that it is less than
... Read more 12 months old. Our car was only a few months old and although it had lost its new car feel, it performed excellently and economically. When we checked back in, we walked out of the door and a taxi was waiting to take us to the airport. A month after returning home I found the refund of my excess paid back to the credit card. Their depot is not flash and their customer service not exciting, but their price is unbeatable. The chart below shows my September 2012 cost comparison for 13 days and shows the cost to wave the excess. Company, Price, Excess, WaveExcess, CarModel, Comment Bayswater,$444, $400, $72, Toyota Corolla new, Plus $20 each way taxi
Terrible service!
Rented a car, was all happy until I returned it and was told there was "damage " to the front bumper. Looked at the so called damage. Was a tiny scratch, apparently this has to go to the Panel beaters to be fixed and I would have to pay the cost.
Luckily I had taken out top cover which meant I only had to pay $50.
When I originally inspected the car I was told paint chips are fine so thought Nothing of it.
I bet they do this to every second customer :(
Inexpensive, but for a reason
Worst car rental in Sydney !!!
I booked a car online and found they offered a bus from airport to car yard to collect car which stated a 20 min trip. Well that wasn't the case we travelled for over an hour eating into our holiday time. When we arrived the service was worse as they were rude and spoke to us like second rate customers. The manager was worse when we spoke to him he was rude after we told him how long the bus ride was. He replied well what do you expect for 5 dollars and followed by saying do you want the rental or not!
We could not believe the rudeness so we
Price OK but impossible to find
When returning your car, leave at least an extra hour to get lost. This is, without question, the most difficult-to-get-to rental car return location that I have ever encountered. In addition, the shuttle return trip to the airport took much longer than needed due to the driver taking back roads to avoid tolls.
Price
Return location and long shuttle ride to airport (made longer by the driver's taking back roads to avoid tolls).
Nightmare
It all started to go wrong at the beginning. When I picked the car up the woman was in a rush to get me through all the paperwork. Even when I started to read the contract on the back before I signed she tried to rush me through it.
Then when I brought the car back I was told I was late bringing it back and I would have to pay extra. I told them I didn’t have time to read the contract correctly because the original woman had rushed me through and they just didn’t seem to care.
Then sent an email of complaint, waited 3 weeks for a reply and d
Charged for Existing Damage
Our car had several dents and scratches on it which we noted on the inspection before renting the car. What we didn't do was check under the car, but neither did the staff member. We were charged $400 for this damage which we did not do. Extremely bad service when the man who charged us was smirking throughout the whole process. They are cheap for a good reason - they will charge you in other ways, and they have a bad attitude. Deal with this company at your own risk!!!
Charging us for damage we did not incur.
Bad attitude of Customer Service Desk Staff
Online Booking Confirmation approved on Wednesday 13th June 2012 for Auto Hatch Back pick-up at 8am Monday 18th June. First comment from lady serving was that they do not open until 8am and head office should not be taking bookings for 8am pick-ups....we did not need to be told this. From there on her attitude was abrupt and rude. It all seemed too much effort for her to do a simple task such and writing up a one page document for rental of the vehicle. She asked what type of car we booked, we advised a hatchback. The online booking had been sh
... Read moreown to the staff member. Once rental document was completed & rental and deposit paid for she provided the keys and said it was the Sedan in the car park, we said we booked a Hatchback, her comment, we up-graded you....?! We did not ask for an up-grade, we booked and confirmed we wanted a Hatch Back! We did not want to bother her further as we had such a bad experience we just wanted to get on with our day, so we just left the booking as the sedan. She / they did not pull the car pull the car out of the car park for us, it was parked extremely close to another car, I had to squeeze into the car & pull the car out for my mother in law as these people obviously were not interested in doing so. I have rented upwards of 30 cars over past 2 years, with Avis and Budget and never had such poor service. This is a review on the staff member, we are assuming the company does not provide such bad service as they would not be as successful as they are with their business in WA. Hopefully 'No Birds/Bayswater' will read this and provide the rostered staff memebr with Customer Service training and stress the importance of looking after clients. We all have bad days, but when dealing with front line desk work you need to put that aside and deal witht the clients requirements. I think in future I would rather pay a little more per day in rental cost for good pleasant service. Hopefully the staff memebr will be in a better mode when my mother in law return's the vehicle at 10am in 10days time. Good value for money, modern cars, easy online booking, good locations for pick-up/drop off. Terrible service from the staff member serving us. Car was not pulled out for us, driver’s door not easily accessible
Excellent
Excellent.. For anybody having nasty surprises, please be careful and check out the car before taking it.. If they were really bad, it would have at least happened to me once .. I have rented atleast 10 to 12 times from them and really no overcharging, no rude staff, no problems ever... wouldnt go to anyone else if renting in sydney or wa and could manage with a corolla
Excellent company, Clear costing, very good excess in event for accident, choice of new or one year old car
Only one pick up and drop off in sydney. only one type of car and nowhere else apart frpm wa and nsw
Excellent
We read the poor reviews about Bayswater and were a bit skeptical about hiring a car from them, but their cheap prices won us over, 200 AUD for a week's hire seems a bargain! I have to say that we had no problems with them at all. They seem to be cool about very minor paint marks and scuffs, and as long as you give the car a once over before you drive it away and point out any damage on the hire form, things should be good.
Cheap, good car for the money
The poor reviews for this company
OK
I would have no hesitation to hire from this company again. The Sydney office is very central and easy to find.
Hired on line, from England, very easy. Car like new 800km. Did small scuff to bumper (10p size). The guy checked it out on return, said thats ok. I thought it was going to cost me the 300$. Thats what I call very fair. The hire rate was reasonable. Staff were friendly except one young lady, she was like winning a rattle snake in a lucky dip.
We hired another car with 3400km. This was not so clean on the inside (feet marks on seat, doors, dash board. Now this is down to the bad attitude the hirer has to the vehicle. But I do think the company should make an extra effort for the next person. Some of use look after nice equiptment.
Excellent
I've hired from them a few times in Sydney and found them good. In November I went to Perth and hired one to go to Margaret River. I was amazed that every second car down there seemed to be a Bayswater car! Unfortunately I hit a kangaroo, smashing the headlight and bonnet. When I returned the car their staff were good - charging me the excess $250 and not making any big fuss. It was a good experience from a potentially expensive circumstance.
Lisa B.
New cars, cheaper than anywhere else
Not at airports
Disgraceful service first time ever i have been hung up over phone... and it happened on 3 occasions
I have never come accross such a poor company. THe staff are absolutely terrible and disinterested. I have been on the receiving end of many call hang ups and this is absolutely disgraceful. How can you operate with such disgusting service. Absolutely Shameful. All i wanted was an invoice to show a record that they had extended my rental and after 5 phone calls over 3 days, all i get is a load of [censored word removed] and unfullfilled promises.
No service.
read the fine prints, may not be as cheap as it seems, don't expect economy customer service
1)daily rates looks cheap, too bad you can't rent on daily basis, min. weekly
2)unless u insist on the older than one year old car, they will automatically give you a "brand new" one and charge you 5 dollars extra.
3)so called free pick up service from the airport, it took nearly three hours to get me from international airport (sydney) to their depot with a free around the sydney milk run while the driver deliver other passengers, since i'm free its obviously no priority.
4)extra charge of 100 if you want to take it interstate, simple math
Cheap and okay, but don't expect The Ritz
Bayswater in Sydney were very handy for us when we needed to cover a few days between cars. Because they only have Corollas they are way cheaper than any other car rental which suited us fine.
The car we got was reliable and worked well. It wasn't terribly clean though. There was dirt on the floor mats and it hadn't been washed before we got it. There were even some used drink straws in the boot.
Very cheap, worked well.
Dirty car.
Terrible
The 20 dollar/day advertised price is just the beginning. For overseas drivers, add $10/day for overseas driver's licence. Then there's the insurance coverage (another $10/day extra for coverage).
We declined the insurance coverage, so as to make use of our credit card coverage. Big mistake. When you decline Bayswater's coverage, they charge $3000 to your Visa as a security deposit at the time of the rental, refunding it at the end of the rental. Most rental companies only pre-authorize an amount as security; Bayswater actually takes the mon
... Read moreey out and then refunds it. This is important if you're using a foreign credit card because you will pay your credit card's conversion fee coming and going. My guess is that this fee in our case (4% each way) totalled over $200. Enough to turn an apparently moderately priced short term car rental into a rip off. Central location Large hidden fees; huge damage deposit charged to credit card at time of rental (not just pre-authorized) if extra insurance coverage declined.
Terrible
Bayswater car rental is opperated in a fashion unlike anything i have ever come accross....they are fine if you don't have an issue....i was involved in accident...they charged my card for the excess but are now not paying up on the insurance. Had used them many many times before...now all i can say is DO NOT USE THEM!
Cheap
DO NOT USE THEM!!!!!Would not honour the insurance agreement! CROOKS!
Terrible
What a horrendous experience. They gave my reservation away on the fear that I might not show up. They admitted this. She admitted they were very busy and gave my reservation away. Extremely rude and obnoxious staff. In fact some of the most embarrassingly obnoxious service I have ever witnessed from an older lady working at the Adelaide Tce branch Perth. Please rent elsewhere. They are truly awful. I will never step foot inside a bayswater car rental again. Nor will my staff, friends or colleagues.
Cheap.
Awful service. Very rude staff. (Seems to be a common theme of most online reviews). Bad locations.
Terrible
Good price, poor attitude to customer service. Their advertising is at best misleading and I will be making enquiries with Fair traiding. They promote good price cars, but when you get there, you feel cheap by wanting to take up one of their special offers.
Price
7 Day special
Bayswater offer a $20 DAY, 7 day special. Try to book one!! Yes its available but only next Thursday I was told. There were plenty of cars in the lot. Then I was told that I could'nt have the second 7 days at the same rate. I had to bring the car back for 24hours coolin
Terrible
I tried to communicate my needs to them and they were totally unwilling to help me. They treat you like you are scum. Go elsewhere and get some descent service. What a pity - they have a good business model (only rent two models of car, all white at seeminly reasonable rates). Hit me up for all sorts of extra charges.
Seemed cheap before I turned up. Did have lots of Carollas available and ready to go.
Rude staff, didn't take the time to answer my questions or explain that the price for my second week of rental would be $10/day MORE!!! What a scam.
Terrible
I left Perth 20 years ago. I know why. It is one of the most backward places on the face of the planet - one of the loveliest looking places, but that's only on its face. But looks ain't everything guys. Go somewhere interesting, and if you can't - hire elsewhere
A website with a search engine that does not work. A phone number which does not have the capacity to leave a message, and no email address evident anywhere on the website.
Rip off!!!
Looked for a cheap car rental. Found bayswater Perth. The staff gives key with some 'x' marks on yellow receipt. Normally that refers to dents or scratch. Staff didn't physically took us to view the car but just handover the key instead.
Notice corrolla bonnet shelf was missing. Drive the car anyway. How am I suppose to know if it should be there? When returned the car, bayswater claim I lost the shelf and took my $300 deposit.
Bayswater claim no record of shelf was missing. I argue how am I suppose to know what suppose to come in stand
... Read moreard at time of rent? I dont even know what the colour of mat or seat should have been for that matter. Bayswater claim cars are checked when previous customer returns car. I argue, why should I be responsible for things that went missing while the car was kept in their possession? The staff said the car is locked and no records of anything missing. I'm deeply sadden by this case. Don't know who to complain :(
Cheap Cars!
I hired a car for 14 days in Sydney, and it came up about $60 cheaper than all the other competitors. I looked at all the price comparison sites before and surprisingly Bayswater wasn't listed. Glad I made the effort to check out their website.
Got the car promptly and could return the car after hours no problem. I found a lot of negative reviews here and I was surprised as this wasn't my experience at all. Maybe they decided to up their customer service?
Cheap, reliable, inexpesive, convinient
Cheapest prices around
No Birds - No frills cheap car rental. I always use this service when I travel to Perth - by far the most competitive. Cars are kept clean and new.
cheap, reliable, clean cars, easy drop off
only corollas but they are well maintained
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By the way he was also the manager for the whole of No birds not just a local manager or something