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Reviews

3.2

25 reviews
5
(10)
4
(4)
3
(1)
2
(0)
1
(10)
  • Product Quality
    3.8 (16)
  • Return Claim MadeYes (2) · No (17)
  • Customer Service
    3.6 (16)
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Reviewer Photos & Videos

Adrian

AdrianNorthern Region, NSW

  • 2 reviews
  • 2 likes

Specials are a scam

published

After sifting through the countless email catalogues showing their specials and turning up to the store numerous times(11) to purchase items on sale only to find out they out sold out, a couple of times the morning that the sale was advertised to start. BCF obvioulsy carry very short supply of sale items deliberately they are fat to expensive normally. Our family have used this store since opening, we have now voted to ban the chain fro out list of decent retailers. even online purchasing is just too difficult.

Product Quality
Return Claim MadeNo

Excellent service with a smile

published

After purchasing a tacklebox at the Malaga store we were impressed with the salesman who was under pressure as there was only 2 persons working and they were doing such a good job coping with a busy situation.
Thanks for being so helpful .
Regards Terry

Ripped off, left out of pocket and no item recieved

published

Ordered the most expensive kayak they stocked...a poor 10 ft paddle, the glide decoy pro 10 fishing kayak online, bcf called me 2 hours later and told me it was missing parts. Was told it would be a 2-3 week wait. Asked if they could get an express delivery. Was told no but the warehouse has 79 in stock. This is such a pain since i was originally going to buy a nextgen 10 for $599....which is better in every way. But i thought id save the time and buy an inferior quality kayak for more money rrp $899 because im impatient, now look where im at. bcf is happy to take your money for inferior quality products that arnt even available and wont assist in making the situation better faster. Lesson learned.

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DANOE1

DANOE1Newcastle

  • 2 reviews

More or less too expensive

published

Compared to some others, prices on boating equipment is worth avoiding and in my case, only acceptable if other shops are shut like on a Sunday arv.
Fishing gear sales are worth a look on occassion and can produce some decent deals.



Poor service

published

Waited at your Bateman's bay store (my local store I live here) for nearly half an hour after being told someone would assist me in regard to questions I had pertaining to the lowrance 2 hook×4 with GPS that I purchased there and got fed up with waiting and made my final purchase ( 2× life jackets and left).

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Questions & Answers

Southozbloke

Southozblokeasked

Physical store

If a tent rib breaks within a week of purchasing a swag am I able to request a refund or will I only get a replacement rib?

1 answer
Chef Bruz
Chef Bruz

If the item is not fit for purpose you can argue that it does not meet the Australian Standards and attempt to get a replacement. make sure you state this in WRITING to the store. If you submit that your use of the item was reasonable they cannot argue against a replacement...

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