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Reviewer Photos & Videos
- BCIC Bond Cleaning
- Verified customer
Outstanding work.
House was handed back even better than we thought. Perfectly clean and the agent wasn’t able to pick on anything. Would definitely recommend to anyone that is looking for cleaning services.
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Ankit VijaySouth East Queensland, QLD
- BCIC Bond Cleaning
- Verified customer
DO NOT TRUST BCIC
We got bond cleaning and carpet cleaning from BCIC for 3 bedrooms apartment. The work done by them was pathetic, to say the least. The property manager has told us that she would need to call the new cleaner guys to get things sorted and would charge it against us. Even I could have done a better job than them. Thet did not have right equipment to do the job. I was told that they came with few buckets. The boys who came for bond cleaning were not experienced. The oven, bathtoom, bathtub, cook top were in same condition as we left. There were wa...Read more
termark left from washing. The things were dirty even after re-clean. Please stay away from this company if you are looking to get your bond back. They are lazy, incompetent and do not understand professionalism.Similar opinion? Write a review on ieatwords.com.au!
Luke B.Sydney, NSW
- BCIC Bond Cleaning
- Verified customer
Absolutely Perfect
Sutherland shire, Sydney
4 bed, 2 bath home
The guy they sent did a fantastic job, house looked even better than when I moved in.
The house is quite a large 4 bed but no extra was charged
Agent was very impressed and I was asked by them who did the clean
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Tony A.
- 2 reviews
- BCIC Bond Cleaning
- Verified customer
Easy to deal with
All staff we dealt with were pleasant and happy to help. Cleaners arrived on time and when we needed a re-clean to satisfy property manager, it was organised quickly and easily. Would definitely recommend BCIC.
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MattSouth East Queensland, QLD
- 7 reviews
- BCIC Bond Cleaning
- Verified customer
Do not use this company!
How do I rate less that 1 star?
TL;DR: Did not actually clean the house. Con artists. They don't honour their guarantee. Won't refund for lack of work or your own out-of-pocket expenses. Customer service is terrible/non-existent.
Single storey, 4 bed 2 bath house. This was the worst "clean" ever. But that is just the beginning!
Chose these guys because of the "7 day guarantee". What could go wrong, right? Answer: everything!
The clean was not completed. At all. I have attached the exit report so see for yourselves.
The property managers ask...Read more
ed them to return within 24 hours to fix the issues (as is standard). They replied saying they need 48 hours to get a cleaner organised so the real estate said not to bother. Several hours later (8:30pm), BCIC realised they were in the wrong so send an email to the PM asking if they could come the next day. Obviously, the PM had already arranged another cleaner (at my expense).Similar opinion? Write a review on ieatwords.com.au!
MattSouth East Queensland, QLD
- 2 reviews
- BCIC Bond Cleaning
- Verified customer
Quick to respond.
Great service and communication. Had them come to do the bond clean and the carpets in my 3 bedroom, 2 bathroom rental apartment. Overall a very good clean. There were some marks left on the tiles but they were back to fix it within 24 hours of me letting them know. Many thanks.
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Peter Cal Greater Melbourne (Metropolitan), VIC
- BCIC Bond Cleaning
- Verified customer
Absolutely terrible
The cleaners came Late. Did half the house only and refused to go back. They then asked for a further payment to finish the job!! Never use this company. Terrible customer service. Lazy and completely incompetent. Just a corrupt business.
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JackSouth East Queensland, QLD
- BCIC Bond Cleaning
- Verified customer
Horrible Experience, Terrible Service & Communication
DO NOT BOOK THESE PEOPLE. Very poor quality clean. The whole second story of the house wasn't cleaned and took over a week to rectify. Horrible communication and customer service.
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Just MovedCanberra 2600, ACT
- BCIC Bond Cleaning
- Verified customer
I would not recommend BCIC
Having previously always done my own bond cleaning I was very disappointed that I paid a lot of money, only to have to return to the property and do some cleaning myself. BCIC used the excuse ‘we can not guarantee because of the condition’ as a cop out for not doing a thorough job.
Not a great experience.
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AlyGPerth, WA
- 3 reviews
- BCIC Bond Cleaning
- Verified customer
Fantastic Service!
I was a bit worried about using a bond cleaning service but these guys are fantastic!! Amazing price for cleaning an entire 3x2!! Clear communication with the cleaners before, during and after the date of clean. Thank you for doing a great job and allowing me to pass my final rent inspection :)
1 comment
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- BCIC Bond Cleaning
- Verified customer
Efficient and great value
Got a few bond cleaning quotes and these guys were very competitive with price. The booking process was highly efficient and easy, and the cleaner who turned up on the day was polite and he did a great job. Got our bond back no problems. I’ll use these guys again next time for sure.
1 comment
BCIC TeamBCIC
Thank you for such a nice review and feedback Michael.
We do agree Ron is a Gentle Giant, he is very passionate about his business and we are so lucky to have him on our team.
The most important part is that we "GOT YOUR BOND BACK"... Read more
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Tahnee J.South East Queensland, QLD
- BCIC Bond Cleaning
- Verified customer
Amazing cleaners! Ive had okay and bad experience with bond cleaners but you guys were the best!! :D
Apartment 2 bedroom 2 bathroom. Lounge living kitchen and Patio. Started virtually on time and finished in the afternoon. Was super clean in every area of the apartment. All windows, glass draws cupboards were spotless.
1 comment
BCIC TeamBCIC
Thank you so much for your kind words Tahnee, You truly are a legend.
We appreciate you taking the time out to share your experience with us.
... Read more
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- BCIC Bond Cleaning
- Verified customer
Vacate bond clean
1 bed apartment left sparkling. Team were lovely & thorough & communication was great. I would use this company again. Passed my real estate inspection with no issues at all. Thank you!
1 comment
BCIC TeamBCIC
Thank you for the awesome review Nic, It is always been our mission to get our customers BOND BACK. We are so glad and happy to hear we were able to do this for you.
We look forward to working with y... Read more
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Jordan G.Sydney, NSW
- BCIC Bond Cleaning
- Verified customer
BCIC staff
Moses, our cleaner was the most lovely and pleasant person. He went above and beyond to make sure the house was spotless on a 40 degree day... he did this clean on his own and we had a three bedroom house, no aircon... despite this, he was polite, friendly and very thorough. If it were purely based on our experience with Moses alone, I would 100% recommend BCIC to all my friends and family. We received our bond back in full.
1 comment
BCIC TeamBCIC
Thank you so much Jordan for your kind words, we cannot appreciate it enough.
We agree, Moses is one of our top cleaners and he is a GEM. ... Read more
We are so glad to hear that he went above and beyond to meet your expectations. We are making more changes to make sure our operation staff also improves, please do let us know how and where we can improve. We are truly blessed to have customer like you, and we look forward to working with you again in the future. Thank you so much again.Similar opinion? Write a review on ieatwords.com.au!
SusanHunter Region, NSW
- 2 reviews
- BCIC Bond Cleaning
- Verified customer
Never Clean Again
I don't believe I will ever clean another house again after experiencing your professional services at such an affordable price. Your staff achieved in 4 hours what would have taken me 2 days.
1 comment
BCIC TeamBCIC
Susan, thank you so much for your kind words, we have been waiting for kind people like you to say some Good work we do.
Nicole is one of if not the BEST cleaner we have, she is amazing, we have re... Read more
al estate agents ask for her in New Castle. We are so happy that we were able to live up to your expectations and you were kind enough to give us this beautiful review.Similar opinion? Write a review on ieatwords.com.au!
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- BCIC Bond Cleaning
- Verified customer
Worst Ever
These people are crooks. Their clean failed our agent's approval. They turned up 5 hours late. Demanded more money once on the job. Refused to clean anything above 2 metres high or anything that was too dirty despite given an accurate spec. Reported to Office of Fair Trading. Do not use this company! They are scammers.
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- BCIC Bond Cleaning
- Verified customer
Do not waste your money
Not only was the clean atrocious, our house was left unlocked with the doors open from when the cleaners left to when we could get there to check the clean.
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Marli M.Perth, WA
- BCIC Bond Cleaning
- Verified customer
Horrible service
Located Perth, I had a 2 bed 2 bath clean in January. They did an average job on the day, didn’t seam to clean any soap scum in bathroom and leaving balcony windows dirty, etc. Once I received my bond inspection from the real estate I forwarded to the reclean service within 10 minutes. I was never re contacted. 3 emails and 3 phone calls later they have refused to rectify the re clean due to being over 7 days post initial clean. Customer service abrupt and unhelpful. No apology, no refund only an offer to hire further cleaning for more money - what a joke.
Don’t use these cleaners, save yourself some time and hire someone that can actually do the job they were paid to do.
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KirstenGreater Melbourne (Metropolitan), VIC
- BCIC Bond Cleaning
- Verified customer
AWFUL
The cleaners went to the wrong address and then showed up 20 minutes late after they called me and asked what time I wanted them there. Because they were running late and I had an appointment, I left the key under the mat. I got a call 10 minutes after they’re later arrival saying things were ‘too dirty’ and the job was cancelled. It was a standard bond clean, I had even vacuumed before they arrived. I called the customer service line and they ‘couldn’t get in touch with the cleaning team’. I went back to the house and they had also broken the rangehood and the repair of that is now coming out of my bond refund. AWFUL.
8 comments
BCIC TeamBCIC
Hello Kristen,
We are saddened to hear you have had a bad experience with our cleaner, and we wish to ensure you that this is not the standard of service we offer.
We are trying to identify your Job... Read more
Hi,
The job ID was 17211 for Brisbane.
I just heard back from the real estate agent & the cost of the range hood to be repaired is $600 which I would like to be reimbursed for as that is a ridiculou... Read more
Payal D.BCIC
We will be communicating to assist you in a private chat. Thank you
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Maree D.North Queensland, QLD
- BCIC Bond Cleaning
- Verified customer
Terrible experience
This is concerning a bond cleaning job that I had booked in almost two months ago, scheduled for 19th January. The quote, booking and confirmation process was all easy and straight forward. At the time of the quote, I asked if any additional information about the property was required, such as photos, and was told that the information provided was sufficient. This was only how many bedrooms and bathrooms there were. This quote was $660.
At a later point, I called for a requote as I now needed 3 venetian blinds included. The quote was raised to...Read more
$690 which was agreed upon. As requested, I paid the $50 deposit to book the job in. And on Friday before the work was completed, I called to pay the full amount as per your instructions. I also confirmed who the cleaner was ([name removed]), received his phone number, and on Saturday confirmed that he will be starting the job at the property at 09:30am Sunday. On the day of the job I received a text from [name removed] that the start time was delayed to 10:30am due to car troubles. At around midday, I received a call from [name removed] stating that [name removed] was at the property and reported to [name removed] that the property is too damaged for the job to be undertaken. I asked for a further explanation and made it clear I had no expectation that cleaning was going resolve issues of property deterioration. [name removed] said that the property had issues like cracks in the walls and tiles, rust and a cracked window which prohibited any cleaning beyond a vacuum and mop of the floors. She also said that it was not possible for the cleaning to be done to the bond clean standard required by the real estate. The options that [name removed] provided me were a) to cancel the job and receive a full refund, b) proceed with the job, with a reduced scope of only the vacuuming and mopping of the floors, accepting no guarantee, at the full price of $690. I then ended the phone call and liaised with the other tenants I shared this property with. I went to the property to speak with [name removed] directly, and was met with Lorenzo, my housemate. We asked [name removed] to show me exactly what can and cannot be cleaned and the reasons why. We walked through every room of the house and I recorded notes of what was agreed upon. The areas that were agreed to not be cleaned were: - the cracked window in the upstairs bedroom (a safety concern) - window sills and some walls throughout the property that had paint flaking away (as cleaning would likely make the damage worse) - the walls in the upstairs living room that were painted red (because the cleaning products used could affect the colour of the walls)Similar opinion? Write a review on ieatwords.com.au!
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BCIC TeamBCIC
Thank you so much Alysha for your kind words, we cannot appreciate it enough.
we look forward to working with you again in the future. Thank so much from bottom of our hearts.We are truly blessed to have customer like you. We are so glad to hear that we were able to meet your expectations and you PASSED your Inspection.
... Read more