8 questions from our users
Marcia N.asked
Why is my 10 year old stainless steel expensive lights gone rusty.
No answers
Chris Kasked
I have purchased two ceiling fans today (with lights). I got home and realized I don't need fans with lights as they are going into the living room which already has downlights. I would like to return them and but fans without lights. Will Beacon Lights allow me to do this? Also, I bought them from Beacon Lighting in Hoppers Crossing. I live in Geelong. Can I take them back to our local store?
3 answers
Beacon lighting are very accomodating & I can’t speak for Beacon itself as like you, I am a customer, but I feel they will, do you have boxes & receipt, that will help
Thanks for the reassurance Susan. I rang Beacon Lighting Geelong this morning and they happily exchanged the fans for me. I was very happy at this outcome.
Customer S.Beacon Lighting
Hi Chris, Beacon Lighting do have a 30 day exchange/refund policy, as long as you have proof of purchase, and the product is in it's original boxing and has not been installed. Debbie - Beacon Lighting Customer Service
Genghis77asked
We bought five ceiling fans and paid upfront for installation. Almost two weeks later we haven't heard from anyone about the installation. We even rang the store who told us they'd contact head office and get back to us, but surprise surprise - no one got back to us. Will anyone actually get in touch with us?
5 answers
Oh no. Sorry to hear that. I did have correspondence from the warranty and customer service teams. I would try contacting them direct, not through the store. Good luck
Ok, I'll try that tomorrow. Thanks, Lisa. Otherwise we might just have to ask for a refund on the installation and organise it ourselves.
Customer S.Beacon Lighting
Hi, can you please PM us at [email protected] your name and contact details and I will get them to contact you as soon as possible. Debbie - Beacon Lighting Customer Service
Christopher Jasked
I have purchased four DC ceiling fans so far from Beacon. The last two bought recently are the AIRFUSION TYPE A 60 DC FAN ONLY IN BLACK which were nearly $700 each. My question is related to a quiet clicking that can be heard when standing under all of the fans, except one of the new Type A 60's taht does not click. It is a very quiet tick tick tick that can be heard especially when on low speeds. What is this please?
1 answer
Customer S.Beacon Lighting
Hi Christopher, thank you for your message. Please send us your contact details to [email protected] so that we can discuss this further with you. Alternatively, please submit an online warranty request form via this link - https://www.beaconlighting.com.au/warranty-claims . Our warranties team will then organise an electrician to come out and have a look at the fans for you. Regards, Emina - BL Customer Service
Aletaasked
I'm looking at the Lucia moonah how does it it compare to the future?
1 answer
Customer S.Beacon Lighting
Hi Aleta, the Lucci Air Moonah fan has blades made of ABS Plastic, the Futura are Plywood. The Moonah is coastally rated meaning it can be placed outdoors with no walls around it whereas the Futura is Alfresco/Indoor rated so it needs requires 2 external walls for warranty purposes and the Moonah has a higher airflow than the Futura. I hope this answers your questions, kind regards Debbie Beacon Lighting Customer Service
Customerasked
HI, I really would like this fan: Artemis 147cm Fan with Light in Matt Black, but I don't need 2 so the 30% discount is of no real benefit to me, would you do one for the $482.30? Many thanks
1 answer
Customer S.Beacon Lighting
Hi Happy Customer, unfortunately we cannot do the Aretmis fan for $482.30, one fan will be $689.00. If you have any further queries, please direct them to [email protected] as this is not the Beacon Lighting website, it is a third party that has nothing to do with Beacon Lighting, it us just monitored by us, regards Debbie - Beacon Lighting
Katy Grimesasked
I like this chic pendant light you have for sale but would like it in the darker colour on your website not the white colour - can beacons supply that darker colour?
http://www.beaconlighting.com.au/chic-pendant-in-antique-white.html?gclid=CMSYpuz0xcoCFcaVvQod0xUA-w
1 answer
Customer S.Beacon Lighting
Hi Katy, the Chic pendant has only come in the one colour, the pictures on the website are the same product, it is the way the picture has been taken. If you have any further questions, do not hestite to contact us on [email protected], regards Debbie - Beacon Lighting Customer Service
Jennyasked
I'm enquiring about a lamp... I believe it's called a paint spot lamp.. It looks like an upside down paint tin spilling paint... Would this be safe to leave on all night in a child's bedroom?
2 answers
Customer S.Beacon Lighting
Thank you for your question. In regards to your query, we do not recommend that you leave any table lamp on over night. However if you use an LED globe or a Fluorescent globe these globes don't emit a lot of heat so could be left on for longer periods of time. We recommend this globe: http://www.beaconlighting.com.au/ledlux-6w-es-gls-globe-in-warm-white.html
Thanks for your help.
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