Belling Richmond BR900DFCNG/LP (Black) Questions & Answers

thanks, so don't have to worry if smoke and/or steam coming from this vent (it's very visible!)

I had my electrician/plumber fit the unit. I have no idea. I do know that my gas fitting was in the left side of the oven and that caused no problem to connect. Can I suggest you calll the supplier (mine was Harvey Norman), and ask them?

Having now read through some other questions and answers from other owners of the Richmond cooker who were having the same problem I can now operate the grill satisfactorily. Thank you for taking the time to respond.

We did buy the oven and provided a balanced review. On the plus side it looks awesome. Everyone who sees our new kitchen comments on how fantastic the oven looks and people have asked where they can get the oven. We like how the doors open out sideways. We like being able to cook two things at the same time at separate temperatures.

On the down side, it is seriously over-priced. We got thousands of dollars off the RRP but it was still one of largest indulgences we have ever made. Value for money is not a feature and you can buy veryy good ovens for half the price or even less. I don't know that I would say that it overheats, but when it is in fan-forced mode, it is definitely a fast oven. Eg. if a cake says cook for 50 minutes, if it is in fan-forced mode, take 10 degrees off the temp and check at around 30-35 minutes. The other downside is that you can't cook anything really huge. Some family size pizza trays won't fit, or, if you want to cook a giant salmon, you'll have to do it on the BBQ.

The bottom line is we like it and are happy with it. We wish it cost way less and that it had more space. If you absolutely love the look of it and can afford it, great. If you need a large oven compartment and need the cash for something else, then no.

Hi just to clarify my customer experience issues is with Belling New Zealand. With regards to the product I have two Belling ovens. One induction and one gas. So I did love the brand especially over Christmas time being able to cook a turkey ham and all else at the same time.
The cost for the repair and the fact that till today I am still waiting for a service report that I can submit to insurance! has really put me off the brand. Belling Australia was going to contact NZ on my behalf, still waiting on NZ!

Hi Lucy, I am a real purchaser and I am still very happy with my oven. Not sure about warranty length but other than cars and buildings I'm not sure what would have longer than two years.
Guy

Stay away from Belling six months down the track I am having all the above problems the one stars have mentioned...
Used large oven for first time a month ago... steam hissing out of top of oven does not seal properly... 2 magnets keeping an oven door from popping open when heated major design fault...high school physics will tell you magnets will loose magnetism if heated and eventually fail completely...had seal replaced and so called stronger magnets but the other ones only six months old and never used was not the fault... poor design great look oven do not believe sales people at Harvey Norman the only place that sells them in WA. My advice to Belling is listen to complaints fix the issues on up and coming models and you would have a best seller... ATM your reputation is going down the gurgler!!

I have to agree with the above comment, the after sales service is at best atrocious and at worse non existent, no pint in trying to order even a new knob from them as they will not sell you a spare part, instead they insist that you have to use one of their recommended service repairmen, for a knob for heavens sake !!!. I am looking forward to the day that I can throw the thing to the tip.

I have had my Belling Richmond installed for four years now. It's had four sets of magnets for the large oven door. Heat escaping caused our kitchen cupboard to warp. Eventually Belling sent someone to install reinforcing inside the door, which fixed the problem. One of the oven fans had to be replaced and the small oven had a part fail (not the thermostat) which caused the oven to overheat to the extent that I thought our house would catch fire. The part to repair it took six months to arrive. The knobs warped and buckled and had to be replaced. The gas jets have all at various times had to be repaired. The central gas jet died last December (six months ago) and my gas repair man is at his wits end trying to find what is wrong with it. Belling haven't replied to my many letters and phone calls. I called another gas repair person today about the large gas jet and he told me Belling stoves are the worst he's ever worked on. He refused to come to look at it because he says the company is impossible to deal with, parts take forever to come, it wastes his precious time and causes the customer increased costs. He expressed surprise that I hadn't just taken the stove to the tip. I would recommend that no-one reading this buys a Belling. The stove itself is rubbish and the company is totally hopeless.

considering buying A Belling Richmond but now concerned by negative reviews, my current stove is 10 years old with no problems, worried by 2 year only warranty, surely a oven of this cost should perform longer

Please don't waist your money, the oven in the Shop looks great but the one you get delivered won't look like that one, bent scratched doors are very common, wet floors are another common problem with this brand due to condensation build up on the inside of the oven that leaks and pools on the floor below the oven door. Customer Service is handled for Belling by a company by the name of Grandimlex, to be honest, I don't understand how this company is still in business, Belling are either oblivious or very stupid for allowing this company to handle there repairs, they never get back to you, they are extremely rude and will blame you for as much as they can.
How do I know all this you may ask ? Please let me tell you, I have been an Oven repair man for over Fourty Five years now, and believe me, dealing with any Harvey Norman store and Grandimplex combination is a recipe for disaster . Belling as an oven manufacturer, great design ideas, the worst workmanship on things like doors and electrics and as hard as it is to believe, even worse with repair and warrantee issues. Stay away.

hello,
yes some of your old trays will need to find another home like mine did. you can't go any bigger than 395mm wide in the smaller fan forced and only 320mm wide in the long oven. I tend to use the small fan forced for baking (the smaller 6xmuffin trays just fit for example). You also need to use a 320mm pizza tray for the long oven which is good if you want to cook more than 2 pizzas at a time. I use to have a large (900mm) single oven style before and it took a little while to get used to the Belling. But I prefer the flexibility of multiple ovens including less heat up time and electricity particularly when using the smaller oven for just to 2 of us. On large oven jobs for entertaining the ability to work the ovens at different temps is good.