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IanNorth Western Region, NSW
Dont shop online with Bing Lee, they take your money and don't deliver.
Item ordered and paid for on 02/03/20. Followed up by phone and email. I have been following up for 4 weeks with no reply to email and calls not answered. No refund offered. Bing Lee is aware of the situation. My advice is purchase instore and take the item with you.
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Crystal H.Sydney, NSW
- 3 reviews
This is perfect, I love it!
Latest I bought my blowtorch at BingLee, which looks stylish, and very easy and good to use, I love it! It was so worth to bought it! I will buy another one for my mum
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The reviewer stated that an incentive was offered for this review
JasmineNorthern Region, NSW
- 3 reviews
Love my dishwasher!
So happy with my new dishwasher! Made it so much easier when the staff member was so helpful and kind. Thank you so much! I think his name was David.
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Teresa A.
- 4 reviews
- Online store
- Verified customer
Competitive price and fast shipping
I ordered a carpet cleaning machine and it arrived the next day! Impressed with the shipping time and the product was in perfect condition. They after Afterpay and support are very helpful
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Daniel RondSydney Surrounds, NSW
- 6 reviews
Great service and friendly advice.
Purchased a front load Samsung washing machine from the West Gosford store and couldn’t be happier.
Salesman was very honest and advice me on which machine will suit my needs regardless of price.
Definitely shop their again.
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Max B.South East Queensland, QLD
Great service.
My coffee grinder issue dealt with on the spot even interstate. Love you guys! You sent the replacement in just a few days. Great service. Thank you so much. M
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Happy customerNorthern Region, NSW
- Bing Lee
- Verified customer
Delivering large refrigerator
The Staff were very helpful I nstore using after pay and the delivery of the fridge was on time and curious with easy installion and only happy to deliver the fridge on a Saturday well done to the Armidale NSW store great team great service
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Peter M.
- 17 reviews
Generally always great, sometimes their online store is incorrect though.
Have always had great service from the Armidale store! They tend to have a great range of products; my only qualm is their online store has a tendency to show items as being in stock at the store when in fact they are out of stock. - Otherwise no complaints!
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Moi
- 2 reviews
Sold me floor stock in poor condition
Sold me floor stock, not the product they'd advertised online. I contacted them via email and they didn't reply, so I called them a few days later, the support staff they said one thing to me on the phone and another via email. This store is a waste of your time and provides very poor service - they may occasionally be cheaper but do yourself a favour and shop elsewhere. This is the second very poor online shopping experience I've had with Bing Lee. I won't bother again.
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Peter B.Sydney, NSW
- 5 reviews
Poor sales advice
Bought amp from Hornsby store and told might be a week for them to get in stock. After a week I went to the store and told it still wasn't in but they would get one from another store and I could pick it up in 4 to 5 days. A week later was told the instruction to get from another store wasn't sent. Asked for a refund as I could get the amp elswhere at a cheaper price and that day. I did get the refund but only after some time. What happened to the store as it never was like this in the past? They have lost me as a customer.
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Cameron AllenVictoria
- 2 reviews
Perfect delivery!
Very happy with my new Laptop purchase from Bing Lee. Product was reduced more then $100 off other sites and then delivery was fast and efficient arriving within 3 days from interstate. Was packaged very well and done so to reduce damages. Thank you Bing Lee, will be shopping again soon!
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JoeSydney, NSW
- 4 reviews
Bing Lee - Bankstown, NSW
The Bing Lee store at Bankistown, NSW has a friendly and good staff members, with a good customer service, I did buy an air condition and they even managed the professional person to install it with a cheep price,
That shop makes you happy by giving some discounts. I highly recommend to buy all electrical appliances and electronics
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rustySydney Surrounds, NSW
- 8 reviews
Left hand doesn't know what right hand is doing.
Ordered a GPS & mobile camera online from Bing Lee was accepted 3 days latter was told it would arrive 4 days latter. Then get e-mail we have none in any stores on passing Bing Lee near us decided to call in guess what they had heaps so I bought them then called their on line number to be told we won't get them for at least 8 weeks so told them I just bought them at our local store only to be told why did you bother calling then my family has used this company for 50 years but not anymore!
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SamSydney, NSW
If I could give 0 I would!
Bought a portable air con from the casula store, my brother in law has a unit from good guys with the same specs that is able to cool down a lounge room with ease. Our purchase made the lounge room hotter than the temperature outside and unless you sat directly in front, it was still hot. Called for a refund and because it wasn’t deemed “faulty”, I was told I would have to sacrifice 20% of cost for a refund because it was “change of mind”. Product did not perform as it should but apparently that’s my own fault. Customer service was disgraceful, will never purchase from these crooks again! Make sure you read returns policy!
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Josh M.Sydney, NSW
- 5 reviews
- Online store
- Verified customer
50% of order missing, no support on chat, Is 1 person running this whole operation?
Shockingly absurd level of incompetence and ZERO support after sale. 50% of order missing, 2 weeks later not a single follow up from multiple attempts to get this rectified.
Delivered a washing machine after paying and extra $60 for a sub-par delivery and then did not include the other item!! Ordered an electric razor and this never arrived. 3 Live chat sessions and an email later and not a single response.
Disgusting for a retailer to show such lack of support. Best to just let ACCC and Fair Trading know as soon as they fail to deliver products when purchased.
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Horrible customer service
Went there to buy washing machine and found out very poor customer service. One staff was shockingly very rude and unprofessional. I would not recomend anyone to the hurstville store .
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deedeesydney
- 29 reviews
No Serial Numbers on the items purchased & Bing Lee won't help me
I purchased 2 items Online from Bing Lee. A Breville Grill & a Sunbeam Blender. When I went to register them both online for Warranty purposes, I found that both of these items did not have serial numbers on them - you cannot register items without that information. I called Bing Lee, and after a series of calls where none of the people I spoke to could help me, I was finally told that the serial numbers "should be on the units" - again I told them that they aren't. When I asked Bing Lee for the serial numbers from their records they told me th...Read more
at THEY "do not keep records of serial numbers on their system" ??? I am completely baffled by this and very suspicious of their business practices now. Not going to purchase from this company again and advise others to be wary as I now have 2 units not covered by warranty.Similar opinion? Write a review on ieatwords.com.au!
JanetteSydney, NSW
Always great service and advice. Thank you.
Our fridge failed and we got great advice at Bing Lee, Rhodes and a new fridge was delivered the next day at a very competitive price.
Great product, very happy with new fridge.
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AlanSydney, NSW
- 2 reviews
- Physical store
- Verified customer
Disgusting service. These guys sell refurbished TV and market as new.
Disgusting service. We purchased a LG TV from Bing Lee Alexandria, on first use we noticed the audo/video does not sync. These guys sell refurbished tv's and market it as new. Bing lee refused to refund the TV or acknowledge the problem and insisted that we needed to get it repaired (even though we only had it for less then 10 hours). We were basically told that its our problem now, that there is nothing Bing Lee can do and to settle for what was provided to us. In addition they provided us with some instructions on how to try sync the audio/v...Read more
ideo for every movie on stan/Netflix and tried to sell to us that it is 'normal'. The store manager was extremely rude and refused to help us and what is worst is their head office department who manage complaints have absolutely no common sense whatsoever. We are currently in the process of disputing this with the department of fair trading. Save yourself your time and energy and purchase a TV from another supplier who know how to deal with customers with some common sense.Similar opinion? Write a review on ieatwords.com.au!
Alan SmithDarling Downs, QLD
- 7 reviews
- Online store
- Verified customer
False advertising and lack of customer service
I purchased a Laser 8.5" LCD Tablet online (the first and only occasion I have ever dealt with Bing Lee). It was very clearly advertised as having "Wi-Fi Connectivity". When the item arrived, I discovered it had no wi-fi capability whatsoever. (And no, this is not "dumb user" error - I have decades of I.T. experience.) I e-mailed them about it, but didn't even get the courtesy of a reply, let alone the opportunity to return the item. And, at time of my writing this, they still haven't bothered to correct the patently false advertising for the...Read more
product in question. ..... Problems occur with the best of businesses, but it's how they deal with those problems that separates the good ones from the bad. Bing Lee, at least from my experience, falls into the latter category. Yes, this was only a low-value purchase - so they probably couldn't be bothered - but I spend a LOT of $$$ online and, going forward, none of it will go to a company that is not service-oriented.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Glendaasked
We bought a set of head phones which arrived ok. Inside was a $100.00 wine voucher from Naked Wines. I ordered the wine but could not get to pay at the check out. After numerous emails the problem with naked wines has not been fixed. Could you tell me why you give these vouchers out that do not work?
No answers
peterasked
please quote for a 50inch 4k UHD with 5.1 sound and a compatible wireless sound bar
regards Peter Davies 0433250350
1 answer
If I were you I wouldn't put my real name and phone number out in the open like this.
At best you will get spammed. At worst your identity can be stolen
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