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BlackVue DR650GW / DR650S Single Camera Questions & Answers
DR650GW-1CH, DR650S-1CH32 questions from our users
Harman A.asked
My BlackVue dr650 keep on restarting please Help what to do??
2 answers
mine did the same. Replaced under warranty many times. Gave up in the end after last replacement and sold it. Might be the SD card. Try to format the card. If it says not formattable try a new card
BlackVue Australia T.BlackVue
Hello Harman,
Sorry to hear that this is happening to your BlackVue camera. May I suggest contacting our support team and they will be able to assist you? But it does sound like the mSD card is faulty. You can reach the support team by emailing [email protected]
Feel free to get in touch if you have any further questions.
Thank you,
Tom.
BlackVue Australia.
kamagloireasked
Coming up to 3 years. No complaints, even when switching phones. I am disappointed though with it apparently not being able to utilise the cloud. The 2ch and above models apparently do, but if the 1ch does... I haven’t been able to get it to work. :(
2 answers
BlackVue Australia T.BlackVue
Hi Kamagloire,
Thanks for your questions. Both 1Ch and 2Ch DR650S models are cloud compatible. Please feel free to get in touch with our full time support team to assist with setting up your cloud connection. 9-5 Mon-Fri AWST
BlackVue Australia
08 6267 5167
Ok, I’ll give that a go. Thanks.
Gave it a go. Some nice chap 2 hours in the past (AWST) solved it clearly within 5 minutes. Now it’s time to buy a BlackVue battery. - smiley face
Pawel zdankiewiczasked
hello I bought a camera BLACKVUE DR650S-1ch I can not register it on a cloud serial number is D65SS1FBE02360 cloud number 5LMWNJ2B5D4VJ4 each time shows exceeded time limit or that the camera is already registered - and her application can not see if you can help me thank you
1 answer
BlackVue Australia T.BlackVue
Hi Pawel, best thing to do is email the manufacturer who controls the BlackVue Cloud Service, they can be reached on [email protected] and they will be able to check the registration details for you.
Thanks,
Tom.
Squizzyasked
Where to buy around Adelaide. My post code is 5045. I am not too sure the difference between the W os the S model.
1 answer
Hi Squizzy,
Firstly the "W" is now a discontinued model, so no worries there. They must have a newer version available.
I live in Tassie and bought mine from NSW, this is the site : www.sparesbox.com.au.
They were fantastic, great mob to deal with and very helpful. On top of that it was a quick delivery too.
Some of the best "deals" are on the "net" so shop around and see what you can find.
I got our 2 cars fitted by an Auto Electrician, hard-wired not plugged in, starts a couple of minutes after turning on the ignition, talks to you to tell you it's working :)
Hope this helps.
Kind Regards,
Tassie Devil.
Heath Sasked
How do you change facebook you live stream to? the live steam works but i cant change user
1 answer
Hi Heath S,
Sorry I cannot help you.
I do not stream to Facebook, I never use Facebook, don't trust it!
I contacted this site and had great help :- : [email protected]
Explain your problem and they can help, they answered my enquiry in a couple of days.
Not much chance over Christmas, now though!
Merry Christmas & Happy New Year.
Tassie Devil
P.S.
I have only just fitted my dash cam in the last few weeks, and am still learning too :)
Heath Sasked
Hi my dashcam doesn't keep accurate time after it has been shutdown for the night. When I set the time on first use its fine. When I restart the car the next day the time doesn't update. I have the magic power pro installed and portable Wi-Fi for upload to the cloud during park mode. I turn the dashcam off at night. Any suggestions would be appreciated? Thankyou
2 answers
Sorry Heath I can’t help. I would suggest getting onto BlackVue Australia. Cheers
BlackVue Australia T.BlackVue
Hi Heath, This can be caused by a number of factors below is the best way to see if it is hardware or soft ware related. Either way we can get it resolved.
1. Ensure you have the latest firmware on your camera
https://helpcenter.blackvue.com/hc/en-us/articles/228998928-BlackVue-App-Firmware-Over-the-Air-Upgrade-FOTA-
2. Perform a GPS time sync. Wait for the blue GPS light to turn on, then hold the format button on the camera for 12 seconds until the camera beeps. (This will delete all file from the SD card)
If the camera continues to loose time when switched off, the RTC may need to be replaced.
To have this replaced, please follow the warranty/returns procedure on the link below:
https://www.blackvue.com.au/support/warranty-return/
Alternatively your retailer should be able to facilitate with the return.
Feel free to get in touch if any other questions.
Best Regards,
BlackVue Australia
08 6267 5167
Rexenasked
I I just got my 650s swap, the old stopped working.
I connect the camera's wifi and it is connected to iPhone X, but Blackvue APP v 2.79. comes with a popup. Not connected to blackVue Wi-Fi Please connect BlackVue Wi-FI and try again. NO / YES.
press NO and nothing happens, press yes and i will be sent in blackvue iphone settings where i can change siri and mobile data settings.
During WI-FI, iPhone is still connected to the camera. Help.
2 answers
Apparently there’s different software for different countries so take it back to where you bought it from. Also, only special micro SD cards work properly. Best to take it to the dealer and let them sort it as you’ll spend hours getting nowhere. Cheers.
BlackVue Australia T.BlackVue
Hi Rexen, this is a compatibility issue with the new iOS released a few days ago. BlackVue are currently working to resolve the issue and will release an app update soon. In the mean time, the android app has had no issues reported and the PC player is also working correctly. Please feel free to get in touch if you have any other questions.
James
Auto BlackBox
08 6267 5167
Raymondasked
My car has the BlackVue DR650S 1CH fitted with Magic power Pro, recently there is an issue that after it worked for the day and parked overnight, it wont work after starting the car next day, there is no GPS nor Wifi lights on which means no power through, I have to unplug the wire connection and plug on again to reboot the Cam, then it works for the day and parking at night, but again the cam doesn't turn on itself when starting the car next day. I understand the magic pro may have stopped the power because of low battery level but shouldn't it will reinstate the power once I key start the car the next day? Please advise if there is a reason for the issue and what can I do to get it right. Thanks a lot! Raymond
3 answers
Hi Raymond,
I would check how old the car battery is and all the wiring to the car and the camera. One other thing would be to check the timing of the how long you want the camera on parking mode on. It may vary from car to car, if you have done all of that I would contact support from Blackvue Australia for advice
I wish I could help but my BlackVue has failed and I returned it to where I bought it.
My car Porsche Macan S is less than 8 months old, the Power Magic Pro setting is 24 hours and 12.5 volts, I am pretty sure that the wiring is correct as such issues only happened previously. Now I have to manually activate the cam by unplug and plug on the cam after key starting my car, then it works for the day and overnight parking, just it wont work the next day after key starting. Raymond
Terry Casked
I recently installed a blackvue DR650S-1CH together with the Power Magic Pro. All seems well but I heard a rumour that if involved in an accident this camera does not protect the relevant file from being recorded over. Can anybody confirm or deny this. If true, is switching off the camera the only way of retaining the image?
1 answer
BlackVue Australia T.BlackVue
Hi Terry, I can confirm that the DR650S-1CH does not have 'Event Locking' so all files will be overwritten when the SD card is full. We have asked the manufacturer to include this feature in future firmware updates, we hope they add this handy feature :)
Thanks,
Tom.
Auto BlackBox Pty Ltd.
PB1asked
can anyone tell me if the blackvue dr650s-1ch will auto switch between 24v and 12v supply?
I want run my camera across two vehicles, one is 24volt supply and the other is 12 volt
1 answer
BlackVue Australia T.BlackVue
Hello,
Yes your camera will work between 12V-24V. You can use the same cigarette plug that came with your camera for power.
Regards,
BlackVue Australia
VoloviXasked
Hi to everybody,
I have bought the dr650s about 1 year and a half ago and now it doesn't turn on.
What happened was that I sent my car in for some repairs on the engine and left the camera connected. The garage had the car for almost 4 weeks and when I got it, they said they turned the camera off because of privacy rules.
The camera was working fine before I left the car with them but now when I connect it to the power supply the blue led for GPS turns on it stays on but doesn't record or anything else. No voice startup, wifi/card format button doesn't do anything and I can't connect to it so now I'm wondering if the camera is dead or there is a way to actually turn it on or off and I don't know.
The camera was always connected via PMP.
I tried connecting it to a friend's car who has a dr750s but the same thing happens ( blue led for GPS on and nothing else further).
I have no warranty left on it and any advice is more than welcome.
Thanks and advance!
4 answers
Is there a card in it?. If GPS light is coming on then you would think there is power. No card no recording. If not contact Autoblackbox in WA even though it is out of warranty there is a consumer warranty if it is a warranty issue.
The card is in and working, I've formated it with blackue windows app but still no luck. I've tried running without card as well but nothing, not even the voice of the camera doesn't start. As for power, yes, it does receive power because if I disconnect it from it's plug the gps led turns off after a few moments and when I connect it again it goes on but only that led, not the front or back for recording.
Did you ask "How" they turned it off...maybe they fiddled with or unplugged the Power Magic Supply
John Vegasasked
Is there anyway to have more than 3 seconds recording while moving? It’s really annoying to have a hundred 3 second clips from one drive.
2 answers
BlackVue Australia T.BlackVue
Hi John, It doesn't sound like you have a BlackVue, as they do not record in 3 second segments. By default any BlackVue is set to 1 minute recordings, but you do have the option for 2 and 3 minute recordings as well.
Perhaps contact your retailer to find out what brand you have and see if they are able to offer some assistance?
Thank you,
Tom.
Auto BlackBox Pty Ltd.
I meant 3 minutes as the maximum, nice, snappy response though..
genstufffasked
I've had camera installed with Power magic pro by auto electrician. GPS will not work although light is on. When I go to BlackVue Wi-Fi settings and try to connect to firmware settings the app crashes repeatedly. I did a firmware update to v1.011 today but still no joy. Camera seems to get extremely hot. Unit is only about 5 days old ?? can I swap at Auto one for a replacement?
regards, Gregory
2 answers
Gregory, could just be a factory defective item.
I would firstly contact Auto blackbox (08) 6267 5167 the Australia supplier. They are awesome.
They will be more than happy to help and will advise of the necessary course of action.
You can also contact the store where purchased and explain the issues. They should offer you a replacement in line with your rights under Australian consumer law, as the item does not function as it should therefore is not fit for the purpose it was purchased for. It is also under warranty.
I’d also be taking in your receipt for installation to prove it was installed professionally.
As you have everything hard wired, you may be able to just replace the camera itself and see if that makes a difference. If not, the issue may be in the wiring.
Either way, you will have your issue rectified.
They are great cameras and the Australian support team are customer focused and know their products well.
BlackVue Australia T.BlackVue
Hi Gregory,
As per Lidia's reply, I couldn't have said it better myself, thanks Lidia :)
Look forward to hearing from you Gregory.
Tom.
Auto BlackBox Pty Ltd.
Johnasked
Hi. The dashcam does a great job at detecting an event. Is there any way to 'tell' the dashcam to save vision of an event that it cannot detect through impact - for example of an incident further up the road - that would make it easier for a user to find that specific incident when reviewing footage later on? Thanks
2 answers
BlackVue Australia T.BlackVue
Hi John,
Glad you are enjoying your dash camera.
The camera settings can be configured to trigger manual recordings using the proximity sensor on the opposite side of the camera to the cables. By default this sensor enables/disables the microphone however this can be changed to manual recording instead, a link explaining how to do this is below.
https://helpcenter.blackvue.com/hc/en-us/articles/231693247-What-does-manual-recording-mean-
You can then search for the manual recording using the N P E M filters in the search list (N = Normal P = Parking E = Event M = Manual)
Feel free to get in touch if any other questions.
Best Regards,
James
BlackVue Australia
Hi John, i am yet to use the option James mentioned above.
I have on a couple of occasions witnessed accidents that the canera had not detected as an event.
What i have done is noted the time. The way i do this is by taking a screenshot on my phone of the wallpaper
Sunil Rasked
I recently bought a DR650S-1CH.
I do not want any recording once i park my car and switch off the engine. Is there a way to stop recording?
My car power outlet always has the power on, even after engine is off. So what do I do? Can I keep the camera connected all the time? Is it safe? I think if I keep it connected the camera will be on always and might drain my cars battery.
1 answer
BlackVue Australia T.BlackVue
Hi Sunil,
You can use either the Power Magic Pro, or simply unplug the camera from the power outlet. When you want to power the camera, just plug it back in.
Thank you,
Tom.
Auto BlackBox Pty Ltd.
elvisasked
DR650S-1CH and Samsung Galaxy S5 phone wifi problem.
When I try to connect through the app search wifi option I get a message that it is connected but then that is followed my a second message cannot connect and the blackvue wifi icon is greyed out.
If I connect to the cam through the phones own wifi connect option it connects and the cam blackvue wifi icon is no longer greyed out, However when I click It I get a wait message then nothing. I cannot see anything in files etc.
I have updated the firmware to the latest available to see if that helped but still the same.
Any ideas?
1 answer
BlackVue Australia T.BlackVue
Hi Elvis,
Sorry to hear your having issues with your camera. Have you tried power cycling the phone and camera? Also have you checked the phone OS is up to date? Finally have you tried connecting with a different smart phone?
Please follow the link below to view the WiFi tutorial:
https://helpcenter.blackvue.com/hc/en-us/articles/226061487-BlackVue-App-Connecting-the-Smartphone-to-the-dashcam-via-Wi-Fi
Best Regards,
James
BlackVue Australia
thingyasked
Hi, purchased the 650S-1ch in June. All work fine, well it did. On playback in PC, used to show GPS with map on recordings. Playback now, the GPS/maps are not there. Even on the 1st cards recorded. Most of my cards have only been used once. Any help please?
3 answers
BlackVue Australia T.BlackVue
Hi Thingy,
For the maps to work on the PC player, please ensure the PC is connected to the internet and the Player is up to date.
Also can you confirm the blue LED is on when the camera is recording?
Feel free to get in touch if you have any questions
Best Regards,
James
BlackVue Australia
Hi, thanks for your reply but, yes the blue light on camera is on when recording. And PC is connected to the net.
I should have mentioned, looking at older sd's where the gps/maps were shown, but now don't show.
I have tried to download a newer version for my PC. It just downloads the same one.
Spoke to supplier, answer was, use card supplied and reformat. Done that. Used card today, no maps.
Again, thanks for your time and reply.
BlackVue Australia T.BlackVue
Hi Thingy,
If there is no speed displayed on the video footage, you may have a faulty GPS in the camera. If this is the case please follow the link to return the camera for assessment.
https://www.blackvue.com.au/support/warranty-return/
If there is speed, I suspect there is an issue with the PC or Player. You can test this by saving a file to your smart phone and reviewing that file once the phone is connected to the internet again.
Feel free to get in touch if any questions.
Best Regards,
James
08 6267 5167
cscommasked
Hi, Just noticed my receipt says I bought a DR650S-1ch but the camera is a DR650GW-1ch, the box has both stickers on it. Why is this? I thought I was getting the latest camera. Colin
4 answers
BlackVue Australia T.BlackVue
Hi Colin,
Can you tell me the serial number of your camera (located on the base of the camera) and where you purchased this from?
Thank you,
Tom.
Auto BlackBox Pty Ltd.
Hi Tom,
The serial no. is D65GS1ECE00409. I got it at Malaga Auto one
Cheers, Colin
BlackVue Australia T.BlackVue
Hi Colin,
It seems the serial number you supplied does belong to a DR650GW-1CH.
I suggest you contact Malaga Auto one regarding this sale, get in touch with me if you have any further issues.
Thank you,
Tom.
Auto BlackBox Pty Ltd.
Yarithssiaasked
Hi All, My DR650s 1Ch does not have night view, also it does not autorotate the image.
Is that normal or configurable?
Thanks
1 answer
BlackVue Australia T.BlackVue
Hi Yarithssia,
Thanks for your enquiry. It sounds like the camera has been installed upside down. The easiest way to fix this is to remove the camera bracket and rotate it 180* and reapply using the spare adhesive pad in the box.
The 650S-1CH does not have a specific night view, however with the correct set up the footage is good quality.
Best Regards,
James
Auto BlackBox
Jack Belvedereasked
Hi
1. If I put a new sd card in will all teh settings stay the same etc?
2. My dashcam is hardwired to go on and off with ignition without power pack, what can I do now to get it to work with parking mode or would I have to rewire to always on fuse?
3 answers
Hi jack.
You have to use another fuse point eg emergecy lights to use if iginition is off. Best bet is tge power pack asit preserves your basttery.As far as i know the sd card is data only and you can format sd without to much trouble, but ust a top quality sd card.
Cheers
1) You can put a new card in the dashcam and the dashcam will automatically load the system files to the new card and continue working.
2) If you want to use the dashcam while parked and engine off, you will need to install a Power Magic Pro. This will allow the dashcam to continue to run on the battery and then turn off once the battery gets to a certain discharge leaving enough power to start your car. I typically can get ~12 hours in parking mode with a PMP.
BlackVue Australia T.BlackVue
Hi Jack,
Thanks for your question.
If you put a blank SD card in the camera all the settings will stay the same from the previous card. Make sure to use a genuine BlackVue card as the other SD cards are not reliable in the camera.
To use the parking mode feature, the camera requires power when the car is switched off. The best way to achieve this is with the Power Magic Pro hard wire kit. This will prevent the car battery from going flat.
Hope this helps
Best regards,
James Clarke
Auto BlackBox Pty Ltd
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