Boohoo (page 3 of 43)
- au.boohoo.com
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1,717 reviews · Statistics
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- True to size (129)
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Reviews
Don’t care once they have your money
26th November I paid for express for it to arrive by the 5th December as I needed items for the 9th December, Was assured within 8 days it would arrive, tracking said it would be here on 6th. It never came then the status of tracking changed to “we will let you know of updates” I contacted UPS and they said if it hasn’t updated in 48 hours to get boohoo to lodge an investigation to get things moving, boohoo said they had to wait till 20th they said it’s probably lost soooorrrryy ! They refused to follow UPS instructions to help. An arrogant company
The won’t refund
Boohoo has gone downhill
Up until 2020 I frequently bought my clothing from Boohoo and always received quality well fitting clothing. Over the last couple of years, everything I order from BooHoo is either poorly made (falls apart after a couple uses, hem not sewn properly) or does not fit. I thought it was my fault and i would order a size up from my usual …. but my last order I purchased the same blouse in three different colours and only ONE blouse fit me (all marked as same size). Are you serious? Then I had to pay $15 to return items. Never purchasing from BooHoo again. Total inconsistency and the only big online retailer that charges for returns. Ridiculous
Scam Black Friday sales
Purchased six items In the Black Friday sales as a gift for someone - have just looked and they are advertised at the same price so the sale was a scam. I know retailers do these tricks but still disappointing to blatantly be made a mug of
DO NOT buy from Boohoo man. Their sizes are as bad as their customer service
DO NOT buy from Boohoo man. Their sizes are as bad as their customer service. I ordered about 15 garments all XL...What I got was a small Large at best, some would only be Medium. The most inconsistent and untrue sizing I've ever experienced. Have raised this issue with them on 2 occasions and still haven't heard back.
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Ordered 2 pairs of shorts at $30 a pair and they look sewn by a child. $15 delivery and they now want $15 to return them
Very poorly made clothing and disgusting customer service. Very disappointed in this company.will never purchase anything again.
Expensive cheap crap
Paid $35 for very cheaply made pair of sneakers. Terrible quality. Would be good price at $5. Late delivery.
NEVER order through this company, you will most likely be so disappointed
I ordered a bunch of items, mostly for a dress up party for my sister's 40th birthday party this weekend. I ordered them nearly a month ago, and was promised through Boohoo Australia that it would be 5-7 days delivery. Turns out it was all shipped from the UK, so what's the point in saying that? I would never have ordered if I knew it would come from overseas. After weeks of waiting, two parcels were assigned to a courier. One parcel arrived only on Monday, weeks later, and none of the items are what I ordered for the party - all the party item
... Read mores are still yet to arrive. The items were cheap, nasty fabrics, and most were about three or four sizes smaller than my size, which is funny because I deliberately ordered them two sizes bigger just in case! I can't wear most of them, so I am dreading what the party items will be like. In any case it doesn't even matter, because the items still haven't arrived as promised, and looks like they won't arrive in time for the party. I am in tears as I spent hundreds on these items. Boohoo don't have a contact number, the courier doesn't have a contact number, it all goes through a chat bot, and when I tried to submit a complaint to Boohoo it won't let me type more than a few characters. I feel like I've been robbed! I have learnt my lesson and will NEVER order through this company again!
Customer service good, everything else meh!
Sizing is off. I’m a 16 and always have to size up to an 18 or 20. And how can such a large company still charge for shipping and then charge to ship the item back. Honestly with the amount of products you sell surely you could absorbs these costs in your products. If small businesses can have free shipping surely a company like boohoo could aswell!
Poor quality and returns cost $15
ordered Printed Satin Side Split Belted Maxi Dress GZZ20642-130-16 - REALLY poor quality material and making, no zip so impossible to get into the dress. Want to return but found out it will cost $15 to return it for a refund - will never order from them again
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Scammers
Do not buy from this company. Cheap fabrics, they don’t understand the hem length of a midi dress, more like a mini. I will be out of pocket $30 for shipping and returning . I cannot believe in Australia a company can trade without a phone number to call and speak to someone. What a disgrace. I’m taking this further I cannot believe they can rob me out $65 and get away with it. We should all ban together and file a class action
Like below. I purchased from Boohoo and the item is still sitting in Customs 12 days after it cleared
Looks like BooHoo changed logistics. My items have sat in clearance for 12 days. Now I am told. Do not worry, it will arrive before the 24th, one month since the original order. I will never EVER purchase anything from them again. The service from both Dai Post and BooHoo is deplorable and all they can say is to wait 24 to 48 hours while I find my hand.
If i could give 0 star i would
Whilst purchasing etc is fine.. the fact that i have waited 22 days for a parcel and 11 for another where no one can tell me where it is is beyond ridiculous. Dont state 8 working days or keep referring to a templated response. If you ask to much you get no response.
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Fraud company. Items never send and money taken. Greedy Crap
Fraud company. Items never send and money taken. Greedy Crap
Express Shipping claims are bogus
Don't waste extra money on express shipping! Two orders from BooHoo via Express Shipping have come later than the promised time. Their claims of 4 days for metro areas are bogus, don't spend the extra cash. If the item arrives too late (as it did for me), you then have to pay to return it to them.
Mistakes at every stage, no customer service at all, down $150+
There customer service is non existent and cause of a mistake with my order, I am now out $150+ with no chance of a refund.
If I could give zero stars I would
I placed an order on October 20th 2022, shipping was fast until it hit Melbourne AUS. It’s been sitting in Melbourne somewhere since October 31st. No moment, no communication.
I’ve emailed boohoo customer service starting on November 9th 2022, the responses I’ve gotten are like they aren’t even reading my emails properly. I was told to wait until November 16th for delivery or an update on the parcel. I’d sent another email stating I needed it by a certain date and was disappointed that I’ve waited 23 days for my parcel. They then told me that
... Read more if my parcel hadn’t arrived by “ tomorrow November 18th” they would look into it. This was sent on November 10th. Their dates are all over the place. Their customer service is disgusting. I’ve never had a worse experience with a clothing company. Absolutely no help has been given other than “just wait and see” Save your money and don’t even bother to order with this unprofessional and unorganised “company”
The sizing is all over the shop!
Brought all size 8 and they are all too big or too small. Picture attached is both size 8 however in my opinion the shorts are more a 4 and the pants a 12.
And to top it off I would have to spend another $15 to return them. I have always have good sizes from boohoo so I’m so disappointed. Deleting the app after I fight the return and refund war!
Disappointing!
Really disappointing, they give the impression they are based in Aus which is not true, they also state delivery will be made in 5-7 days which is also not true. I placed an order on the 3rd and still nothing. No update or anything. Sadly my order was for a charity dinner event which is now too late so will be returning all items when they eventually turn up and deleting their app.
Took double estimated shipping time
I bought four items, two which I really needed for a Halloween costume. I ordered my items on October 18, and was told in email that it would take up to 8 business days, give or take a day - fair enough. I needed my order before October 29, so that's roughly 2-3 days leeway. I get an email on October 20 that it's on it's way and see that it's arrived in Australia... only to not get it until October 31. I can understand a few days but 11 whole days after the fact?? I saw there were asterisks after the "8 days" but there's no attached disclaimer
... Read moreon the website nor the emails that could cover for this. Overall just ridiculous, and I am NO WAY spending $15 to return these items because that's a rort in itself on top of even paying for shipping in the first place. Also Boohoo's chatbot and customer service pages are useless and offer no true means of contact. I would at least like the shipping fee refunded, there really is no point offering an estimate if it can't be met and makes paying for shipping redundant.
Late shipping and terrible customer service
I paid extra for express shipping to come within 4 days as I needed it for a party. It came 8 days later and when I tried to email boohoo to sort it out they never replied. Terrible customer service and the quality of the products wasn’t even good. Now I can’t even return the items unless I want to pay an extra $15 to ship it back to them. Not worth ordering from them ever again.
Postage is slow and customer service is pathetic
Ordered an item back on 24/09. Made contact with customer service on multiple occasions when the item didn’t arrive and was told repeatedly to just keep waiting. I was then told if the item didn’t arrive by 4/11 I would be refunded. Of course BooHoo went back on this and told me to wait longer. Terrible customer service - would rather make excuses as opposed to actually fixing the problem. Would never buy from them again. How can you justify an item taking over 7 weeks to arrive, especially when your postage item is listed as 8 business days. Luckily I paid with PayPal who ruled in my favour when I started a dispute. Unfortunately that’s the only way to get your money back it seems.
Tried once, never again. Disgraceful Quality and Service
Ordered options for a formal. All dresses were returned as the fabric quality and cut was disgusting. They charged me a postage fee to return the items, then took more money out of my refund before it took over a month for the credit to hit my account. Appalling. No phone number to talk to anyone, just a virtual assistant. Rubbish products and customer service. Don’t even bother.
Never again!
My son ordered t shirts and went by the size recommended by Boohoo. They're ridiculously large and the fabric is cheap rubbish that will stretch on the first wash. Trying to return the unwanted items is a nightmare. I will never use Boohoo ever again.
Merry go round of customer service
Unfortunately, I spent $300 with Boohoo, only to find most of the items were of such poor quality they needed to be returned. The only option to return was to pay them using a credit card, which is not what their Returns Policy stated. It said I could pay at Aus Post. When I asked to get a label I could pay for at Aus Post, I was asked to use a relative's credit card instead! Getting a straight answer out of one single person there has been impossible. Each thread contains different people replying and not reading the response of the person bef
... Read moreore. Frustrating. Astounding they have survived this long. I will NEVER purchase from them again. Buyer beware! I wish I'd done my research on here before. All review sites rate them low. There's a reason for that. Lesson learnt.
SCAM ARTISTS
Dragged out a delivery process multiple times, exhausted every one of them without result. When I had them in a corner 33 days after delivery should have been made they falsified tracking records. DO NOT USE THIS SITE. Had to file a financial dispute with the bank to get my refund.
Unsatisfied Customer
Terrible quality clothing and be careful ordering clothing. Asked for assistance with another option for refunding items, as unable to log in after ordering. Been told I had to log in or click link to do a refund, but wasn't able to do this and had emailed nunberous of times. Had no option to send item back as no postal address and was told had to oog it online. Now die date passed and get told with reply to my email days later time frame lapsed.
Unhappy customer and still they have not helped me with being able to log in or a postal to retur
Obnoxious return fee
I bought a top and trousers from them for which I paid $15 shipping fee. The top was small for me and I can’t imagine wearing it. To return I have to pay $15 fee so that I can get a refund of $27.50.
It’s a total rip off! I emailed the team asking them to consider waiving it off and after beating around the bush for 3 days they came back saying they can’t! It’s terrible. I will never buy from them again!
Dress wasn't even the same as the one in the picture
Dress didn't match the image provided. Wasn't even the same length nor the same style.
Horrendous service and quality
I bought 4 items with their 50% off sale, then noticed at the top of the pages a discount code for shipping. Great right?! Well apparently that shipping discount code changed it to 40% off, so I was charged an extra $17. To which I emailed and was told that basically it was my fault and there's nothing they can do. Anyway, one item was no longer available, one was OKAY quality, but the other two were awful.. Pants were made at least 25cm too long even to wear heels with and the top was so tight around the arms that it felt like it was cutting o
... Read moreff circulation. (Note:I'm 169cm, usually size 6-8). Then even though 2 items aren't made properly and I need to send them back, there's a $15 charge to send them and yes I contacted them again saying how it's rather unfair that I'm already out of pocket $17, plus another $15 to return dodgy items.. and well stiff, they couldn't care less for their customers. Never again!
DO NOT RELY ON THEIR DELIVERY DATES!!!!
Ordered an item, stated 4 day delivery.
The item isn't even in the country and even after emailing, there was a generic reply.
This item was for a wedding today, I would have just bought elsewhere if not for the delivery time frame stated
Disappointed
I used to buy from boohoo often, the quality wasn't always amazing, but I didn't buy from them for years, recently did a couple of new orders and the quality seems worse than in the past. Like cheap Halloween costume materials.
I also had to pay to return two jumpsuits that were awful, I swear nobody would be able to wear them, they're made for someone with 1.5m long legs, a non existent mid section, a really long crotch, and giant boobs that hold themselves up.
I think I'll go back to avoiding them. It's not worth the risk when you have to pay to return them.
If I could rate zero I would
I ordered something one month before the event I needed the dress for, checked the shipping info, states 8 business days. So one month later, my parcel finally arrived. They use a dodgy shipping company that thought they’d hang onto it for 20 days after it arrived into the country and then deliver it, even though it arrived in a city that’s 1.5 hours from me.
Aside from this…. The dress…. It fits but every time you take a step the split opens right up - so if you’re happy with everyone seeing what you had for brekky with every step, I suppose
... Read moreit’s ok. Massive design flaw. The other dress was just ill fitted and terrible quality. I went against my better judgment in buying from the website - shouldn’t have bothered. Their customer service team is horrible also! They said that they would 'block' the fee for my return so I didn't have to pay - but it still wants to charge me $15!
First and last time ordering
I have ordered and paid for fast delivery extra, I’m still waiting for it, it’s been a week already.
DO NOT PAY EXTRA FOR FAST DELIVERY
I would never order from here again, no messages, no contact whatsoever
Size too small.. never shopping again!! Have to pay for return as well. Deceiving price… Never shopping again…
Very unsatisfied… Price deceiving…
Return policy to pay for return … Expensive..
Ridiculous quality for the prices charged!!!!!!
Never again,cheap horrible quality did not look anything like the picture on your website!!!! No reply from coustumer service!!
Too many after purchase issues.
When the clothes are good, theyre great, however I have a few issues with this company. Their sizes are incosistent, despite the customer service rep assuring me "our size guide is converted accordingly to match your size". Whatever that means. Amongst a large order I placed, I ordered 2 large overshirts. One was a little bit large, which is what I wanted and the other one of the same size, couldn't even button up. I also ordered a medium pair of track pants which were extremely big on me. This wouldn't bother me as much if you could exchange s
... Read moreizes like plenty of other online clothing stores, however they don't have an exchange system and you are advised to return the items and purchase the correct size online. This becomes a problem when it costs you $15 to return them and then another $15 shipping to get the new size back. You essentially end up paying $30 to "exchange" the item for a size that fits. On top of that, I purchased a tshirt which was perfect, however after one wash (on cold setting) it completely changed shape. Not only is this a waste of my own money, it will now just be another unnecessary contribution to landfill. I probably wouldn't purchase from Boohoo again and subject myself to the risk of wasting my money.
CANNOT RETURN!
Unable to return anything as I received NO printed or email receipt, and got NO response my email. The clothes themselves were good and arrived in good time but I’m stuck with several items my son wasn’t keen on - NOT HAPPY :(
terrible
I ordered clothes to go for my friend’s birthday. I can not track the items for the whole period. The items never arrive and I got refunded but only the money for the clothes not the shipping. It is not my fault and why do I got charged for the shipping??????
Where from?!!
I have ordered from Boohoo previously with no problem but last week I paid express to have items arrived in time for my birthday. I then found out the 2 things I ordered have been shipped from the UK instead. Why can't each item say if it's in Aus or overseas! What a waste of money paying express. They should tell you "oh there's no point paying for this shipping option because it's not even in the country!"
Awful customer service
They sent me the wrong item that I didn’t order and the only way I could try to contact them was through their chatbot on their website. The person I was talking to instantly said the item is marked as shipped so they will not give me anything. I told them it was not my fault they shipped the wrong item, sent them a photo of the wrong item and they just emailed me a shipping label and as soon as they receive it they will refund me. I said I didn’t want a refund, I want the item I never got. The person then just disconnected me and can’t get in
... Read morecontact again. So I tried to email them with only space for like 2 sentences. I got an email back and I explained the situation again and after that I only got an automated email that they will get back to me within 72 hours. It’s been 5 days. I hate this company so much for wasting my money and my time and I will not recommend this crap of a company to anyone.Extra Information
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