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Bosch Athlet Zoo'o ProAnimal BCH6ZOOAU Questions & Answers
11 questions from our users
sahrin j.asked
What is the problem when charging battery light is not on?
2 answers
Bosch H.Bosch Home Appliances
Hi Sahrin,
If the light is not on, it means the appliance is not charging. If you contact us on 1300 369 744 we’ll investigate for you.
Regards,
Bosch Home Australia
this has happened to me and I have disconnected the cleaner from the power and tried again - eventually it does start to charge. One issue I notice is when the dust container is not tightly fixed in - I give it a sharp slap and tha usually resolves the issue
Chloe G.asked
I just bought the vaccum yesterday, Sand is staying in the vaccum head and as soon as I stop just comes straight out? What is the cause for this. Have tried 3 times with the same result. Very disappointed.
3 answers
Went to goodguys where purchased replaced for me.... new vaccum doing the exact same thing. Hoping I can get a refund today as this is very disappointing. Also the vaccum stops charging after 3 hours completely turns off.
Bosch H.Bosch Home Appliances
Hi Chloe,
The heavier debris requires the higher power levels. If the power is insufficient there might be an issue with the battery.
If you need any more help, feel free to contact us on 1300 369 744.
Regards,
Bosch Home Australia
I don’t consider fine grains of sand heavy debris, fact that would vacuum sand then as soon as I stop come out of the vaccum head. I Tried on the highest setting with no luck. Just glad goodguys gave me a refund and bought a different vaccum. Never again will I purchase a Bosch product.
Chezzasked
Where can I buy a charger mine has gone missing ?
1 answer
Bosch H.Bosch Home Appliances
Hi Chezz,
Thanks for your question. We're sorry to hear that you're having issues with your charger.
We'd like to help, if you contact us on 1300 369 744 select option 4 for Bosch spare parts. Quote your model number and we’ll investigate for you. Regards, Bosch Home Australia.
janasked
Hi what breed of dog is that on your add please sitting next to the lady?
Jan
No answers
Tina O.asked
How long is the battery life on the Animal pro BCH6ZOOAU - 01.
I am really disappointed that mine is running out after 60 seconds of vacuuming. I think that after paying $500 for a vacuum it should last more than 3 years! I have read that you can not replace the battery, or if you do it costs the same as a new vacuum! Should have bought a Dyson!
Regards Tina
3 answers
Mine still does my whole house. Maybe call customer services and see what they say. I didn't expect to get a new handle, so you never know.
Thanks Magenta, I have, they told me it could either be the battery or charger. To check if its the charger I have to take it back to where I bought it from and try one of their charges!! If it's battery it is stuffed! They cost SIMILAR to a new Vacuum! So frustrating, expected a better life expectancy.
Same problem here - vacuum is barely 2 years old
Teresa L.asked
What is the cost of replacing the batteries in the Zoo'o proanimal vac? Just wanting to know whether it's cost effective versus the cost of replacing the vac.
1 answer
Bosch H.Bosch Home Appliances
Hi Teresa,
Thanks for the question regarding your Bosch BCH6ZOOAU.
There are currently no options for replacing the battery for that vacuum.
If you need any more help, feel free to contact us on 1300 369 744.
Regards, Bosch Home Australia
Zvjezdana Lasked
What is the best way to charge the battery?! Do I leave it plugged in all the time or just until is charged and then unplug it, because either way I do, I get to use it for no longer then 5 min on speed 1 or 2 and it dies?! If I use Turbo it lasts for about 3 min.
2 answers
I would return it to whoever you purchased it from as there is either a problem with the battery or the charger!
I agree with the other person. Return it to the retailer as there may be something wrong with the charger. Mine got replaced as they have had issues with this product.
Tim Daviesasked
Where can I get a charger for this?
1 answer
Bosch H.Bosch Home Appliances
Hi Tim, thanks for your question. You can purchase a replacement charger from us over the phone on 1300 369 744, or on our website at www.bosch-home.com.au.
Regards, Bosch Home Australia.
Glenys Fasked
My Bosch Athlet zoo cordless vacuum cleaner is under 2 years old. I am now on my 2nd battery and it's no better. It last a few minutes and stops. I brought it at Harvey norman on the 8th October 2016. Please give me advice on what i can do. Thank you.
2 answers
Hi Glenys,
I have made contact again with Bosch about my issue. They have sent me a second battery charger in an attempt to rectify the problem. And have asked me to contact them further if it is not resolved. Disappointingly, I will need to do so, as my issue has not been resolved and the vacuum only lasts barely 5 minutes. Jane
I am having the same issue and the vacuum is barely 2 years old
Alli69asked
Can the battery be replaced when it gets older and starts to loose charge?
Is it user replacement or do I need to send the vaccum to a bosch dealer?
1 answer
Bosch H.Bosch Home Appliances
Hi Alli69,
Thanks for your question regarding your Bosch BCH6ZOOAU.
The battery cannot be changed by yourself, we'd need to arrange for a service agent to replace it.
To arrange this please contact us on 1300 369 744.
Regards, Bosch Home Australia.
Josephineasked
How long do the batteries last for as I have an Electrolux Ergorapido ZB2942 and the batteries have nearly died after 3 years and it is too expensive to replace them.
1 answer
BoschHomeAUBosch Home Appliances
Hi Josephine,
Thanks for your question regarding the Bosch BCH6ZOOAU vacuum cleaner.
Could you please contact our Customer Care team on 1300 369 744 to further discuss the capabilities of the appliance?
Regards, BoschHomeAu
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