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4 questions from our users
Derekasked
There is no pressure in our unit...it reads 0 bar. We have been freezing for months. I watched an English video on how to restore the pressure but underneath it looks nothing like the unit I bought.....how do I restore the pressure without spending $250 on a plumber to come out and do it ?
Derek
2 answers
If your pressure has dropped to 0 bar, I would get a plumber to come and see why. Ours had that problem and the installer replaced a faulty pump under warranty. How much did your system cost? It's seem false economy to make that investment and not get any return in the form of heating.
Robert B.Bosch Hot Water & Heating
Hi Derek, we're sorry to hear about the difficulties that you're facing with your unit. The lost pressure could indicate a fault in the system rather than the hydronic heater.
As Grant has suggested, we highly recommend that you get in touch with an approved service agent so that the system can be checked. Please get in touch with our friendly team at 1300 30 70 37 any time between 7:30am and 6:00pm (AEST) during the week to arrange assistance from one our consultants and be connected to an approved agent.
Amyasked
How does this product perform in terms of energy usage and cost to run?
2 answers
I don't know. But if you are scientifically/mathematically minded it could be worked out. Main point is that the bouiler works off gas, or at least ours does. I understand that gas is more expensive than electricity right now. So not sure if Bosch makes a hydronic system heater powered by electricity. I think the advantage of gas is that it is instant. Best I can do. I have seen something just today saying that the cheapest way to heat our houses right now is with reverse cycle air conditioners, especially if they can be powered by rooftop solar.
Hi Amy I had Fosters Hydronic heaters Melbourne put in my Heat pump as I live in an area with only electricity and I needed a system to heat the water for the floor heating which was economical and worked sand they were the only ones who came up with a solution. Before I had a slow combustion stove but we went through 2 ton a wood a month at $300 a ton whereas my electricity bill is only and extra $120.00 a month
Peterasked
Are you able to recommend a good reliable company to install a Hydronic heating system using your products in a new build in country Victoria?
3 answers
We use Foster Hydronic Heating in Melbourne [www.hydronic.com.au & 03 9569 9559. They did not install our system [we are the second owners of our house] but they service the system.
Robert B.Bosch Hot Water & Heating
Hi Peter, thanks for your question. Please be advised that we have Bosch accredited specialists that can install a Bosch Hydronic Heating System for you. In Victoria, we have Foster Hydronic Heating, Nissl Eichert, and Hydrotherm. All of them should be able to provide you with an obligations-free quote. If you require further information, please don't hesitate to get in touch with us at 1300 30 70 37. It's toll-free and our team is available from 7:30am to 6:00pm (AEST) Monday to Friday.
Hi Peter I had Foster Hydronic Heating Melbourne install my system as I needed a rather large system to heat the water to go through the floors and they were the only ones who had the answers
Peter F.asked
we have the same boiler Condens 5000W 14/5 and we are not impressed. it does not heat the house (4 deb bungalow) 167m2. The only way we can get warm floors is to turn down the water temp to off and isolate the bedroom heating and then we get a luck warm house floor. totally pathetic.
We are in living Copenhagen Denmark. Can anyone please send me the english version of the manual since being in Denmark it is in Danish. We have found the links to the Australian Bosch site but due to bosch security or what ever it is not possible to download the manual.
thanks Peter
[email protected]
Cheers
Peter
4 answers
i have already bed the air out also. :)
Robert B.Bosch Hot Water & Heating
Hi Peter, thank you for taking the time to write your request. Unfortunately, the unit that we sell in Australia is unique to our market and is the not the same as the Condens 5000W sold in Denmark. We understand where the confusion may have come from due to the similar names however the specific unit you have is not sold in the Australian market and we would not have an appropriate English manual for it. We would recommend getting in touch with your local Bosch customer service team. Their details can be found on their site here: https://www.bosch-thermotechnology.com/dk/da/privat/home/.
Thanks for the reply Robert,
Can you confirm if the user manual for the boiler in Australia is ref: 6 720 646 195a (2010/11)
The ref on the installation manual we have is 6 720 860037 (2016/07)DK
I am looking for this DK manual in English.
Thanks
Peter
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