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WTW87565AU, WTW87564AU, WTW87566AU57 questions from our users
Catasked
Hello. We have just bought the WTW87565AU second hand. It is 2 years old according to the trader. I cleaned the filters under the door of the machine and when I looked in the hole it had heaps of fluff in it. I have since cleaned this out thoroughly, but then when I looked down beneath it to the base of the unit, beneath the thing with metal fins, I could see that water had collected on the bottom of the unit, and that there is yet more fluff there. There seems to be no way to take the panel at the base of the front (beneath door) off. How can I get in there to clean it out? thanks
Gerryasked
I wish I'd read these reviews before I bought the dryer. Too many options on the front panel I can't even use it yet. Too complicated I just want to dry my clothes. It doesn't even start for me. Where can I get help to use it. Read the book but that didn't help. why can't these things be usrer friendly instead of have so many stupid options that we don't need.
1 answer
Bosch H.Bosch Home Appliances
Hi Gerry,
Thanks for your review, we appreciate the feedback. We're sorry to hear that you're having issues navigating how to use the appliance. If the user manual is not for you, alternatively you can go back to the retailer you purchased the appliance from, and ask them to demonstrate a quick 'how to' for you. Or if you would prefer to speak to someone feel free to contact us on 1300 369 744.
Eddy B.asked
Hi, what is the difference between a WTY877W0AU and a WTW87564AU dryer.
2 answers
I'm not sure. Just make sure you get the model with the largest compressor.
Bosch H.Bosch Home Appliances
Hi Eddy B., Thanks for your question. There are some slight differences between the two models.
For example the door hinge on both models is on the right, however model WTY877W0AU is also reversible. Also with WTW87564AU the display uses symbols, whilst WTY877W0AU uses English. To make things a little easier, please refer the link:.
https://www.bosch-home.com.au/productlist/washers-dryers/tumble-dryers/heat-pump-dryers
Under each product there is a tiny 'add to product compare' box. If you select the two models you are interested in, the page should show you each appliance side by side, allowing you to do a comparison. If you need any more help, feel free to contact us on 1300 369 744.
Regards, Bosch Home Australia
mickalexasked
The manual for the WTW87566AU Heat Pump Dryer is contradictory. If the dryer is being plumbed in, on page 35 it says to take the filter and rubber stopper out of the condensation container and put them in a little holding recess. In that position the filter is not actually doing anything, as it's just sitting in a dent in the upper moulding of the container. Then, on page 37 it says "Only operate the appliance with the filter inserted. So, which is it?
Also, even after moving the hose to the "parking position" as instructed in the manual, and connecting the drain hose to the sink drain, there is still water in the condensation container after each cycle. Is that supposed to happen?
3 answers
Bosch H.Bosch Home Appliances
Hi Mickalex, Thanks for your question. If the appliance drain hose is plumbed to drain the water, then the rubber stopper and the filter should be removed (and placed as shown in the manual page 34 to 35). Otherwise (using water tank) the rubber stopper and the filter should in place as shown in page 37.
Even after removing the rubber stopper there will be some water in the tank, the tank always hold some water, it will not drain completely.
If you would like to speak to someone, please feel free to call us on 1300 369 744. Regards, Bosch Home Australia
Thanks for your answer. Perhaps at the next reprint of the manual the text on page 37 could be amended to clarify that "you should only operate the appliance with the filter inserted" only applies if using the water tank.
Bosch H.Bosch Home Appliances
Hi Mickalex, Your most welcome, we appreciate the feedback and will make sure it is passed on. Thank you again, Regards, Bosch Home Australia
Justine D.asked
Hi, the air is always cool on every setting except warm, is this normal or is there a trick to this?
1 answer
Bosch H.Bosch Home Appliances
Hi Justine,
Thanks for your question regarding the Bosch dryer.
Cool air being expelled is not unusual as the appliances draw in cool air to keep the electronics and compressor cool. The hotter the cycle, the warmer the air being expelled would be. If the appliance is not completing the cycle or drying the clothes then there may actually be an issue.
If you need any more help, feel free to contact us on 1300 369 744.
Regards,
Bosch Home Australia
R Saasked
Hi we have Bosch serie 8 dryer self cleaning condenser, earlier the water needs to be drained in the top box, i adjust the drain pipe, since then it doesn’t need emptying, is this normal or should i call Bosch
2 answers
Bosch H.Bosch Home Appliances
Hi,
Thanks for the question regarding your Bosch WTW87565AU.
With the drain system the condensate container should not need to be emptied so it seems you have fixed the issue you had without realising it.
If you need any more help, feel free to contact us on 1300 369 744.
Regards,
Bosch Home Australia
Oh thank you so much!
Selasked
Hi,
We have this model and find that it doesn't dry and it takes forever and ever!!.
Could you please tell me what setting I should put on for clothes like socks, jocks and general clothing????
Look forward to you response.
Thanks Sel
3 answers
Bosch H.Bosch Home Appliances
Hi Sel, We recommend using Easy Care or Mixed Load program then you can alter your settings to Fine Adjust. If you think the laundry is still too damp when the drying program has ended, you can adjust the degree of dryness to achieve a particular dryness level. Please refer to page 23 & 24 of your user manual. Kind Regards Bosch Home Australia
I have the same problem - i hate my new dryer. I use Easy Care, put it to the highest drying setting and Cupboard + dry and it is still hopeless. Really disappointed in the product.
By the way - we only bought the washer and dryer a few months ago. Also, really poor quality electronics on the front - and too many choices for washing and drying that are never what you want, and have automated settings that you don't want and constantly have to change. Do not buy - stick to Australian goods in my experience. LGs, Simpsons, etc have all been great. Don't know why we switched to Bosch.
Mile T.asked
We purchased our dryer just over 2 years ago. I seem to have the same problem as most of this thread. The dryer will start and 5 minutes in the empty tank alert will come on and it will stop. We actually have our dryer plumbed straight to the waste, bypassing the tank. I checked the line and it is clean. I tried draining to the tank and have the same problem. This seems like a common problem for an expensive machine.
4 answers
Hi - did you find any solutions for this? Just started having the exact same issue :(
Bosch H.Bosch Home Appliances
Hi,
We're sorry to hear that you're having issues with your dryer. We'd like to help, if you contact us on 1300 369 744 we’ll investigate for you. It might end up needing a service call.
Regards,
Bosch Home Australia
Hi Melissa,
Sorry for not replying earlier. Contacted Bosch. Even though we were outside the warranty period they very promptly repaired the dryer under warranty.
Turned out to be a small pump. I always say you can tell more about a company when things do go wrong. For this reason, I would highly recommend Bosch. I also need to add, it’s drying better than ever.
Janelasked
Hi there.
We purchased a new Bosch WTY877W0AU tumble dryer and on first load it was quiet-but second load it makes a continually clicking/hitting sound like there is loose change in the dryer (there is not) or a zipper from some clothing (there is not) hitting on the right side. Do we need to call someone to look at it as under warranty?
Thanks
1 answer
Bosch H.Bosch Home Appliances
Hi Janel,
Thanks for the question regarding your Bosch dryer.
For any unusual sounds would recommend a service call.
Please contact us on 1300 369 744, option 2, to arrange this.
Regards,
Bosch Home Australia
Michael R.asked
My brand new series 8 9kg dryer doesn't try the towels till they are dry.
No answers
palsasked
I purchased this dryer about 26-28 months back and now it has stopped drying clothes for the last few weeks. I keep getting the icon to empty the condensate container which I have done like 20times now. I have washed it and emptied it each time I want to dry clothes but end up with the dryer beeping after a few minutes and with the icon coming up. I have even cleaned up the fluff filters but still no luck. Not sure what to do with it now. Can someone help?
4 answers
Hey mate.
Might be an idea to call Bosch to have them come out as it sounds like a faulty sensor on the condensate container to me.
You might be lucky and one thing you could try is to bypass the condensate container with a condensate drain and plumb it into the drain in your laundry sink (or wherever the greywater from your washing machine goes to. The pipework should have come with your dryer itself. It is black rubber piping that is flexible.
I am yet to bypass mine, but it will save me having to empty it all the time.
Best of luck
:)
Bosch H.Bosch Home Appliances
Hi pals,
Thanks for your question, We're sorry to hear that you're having issues with your Bosch dryer.
We'd like to help, if you contact us on 1300 369 744 well investigate for you. Regards, Bosch Home Australia.
I am just having the same problem :-(
Machine is only 2 years old. I run the bypass straight into sewer, but still tried to empty the tank. I then tried to drain straight into tank. No luck.
Janeasked
What is the difference between the WTW87564 model and the WTW87565 model?
1 answer
Bosch H.Bosch Home Appliances
Hi Jane,
Thanks for the question regarding the Bosch dryer range.
The WTW87564AU uses more "green" gases in the manufacturing of it and has an 8 star energy rating.
If you need any more help, feel free to contact us on 1300 369 744.
Regards,
Bosch Home Australia
Peterasked
I have a Bosch dryer delivered yesterday and not used yet. The display does not light up like the washing machine and time showing as drying time doesn't change regardless of program selected.
5 answers
Oh dear, I'm showing my age. Son visited, removed sticker from display and there you go, fixed.
Bosch H.Bosch Home Appliances
Hi Peter,
Glad you could get your Bosch WTW87565AU working. Thank you for sharing your experience.
If you have any questions feel free to call us on 1300 369 744.
Regards,
Bosch Home Australia
Peter, you have given me a genuine belly laugh! Thanks, mate.
RSasked
With no reverse tumble, don't the bedsheets end up in a big ball and wet inside? I had a condenser (different brand) a few years ago that didn't have reverse tumble and this happened every single time. It would take a whole day to dry Queen sheets because I kept having to pull the ball apart and restart.
3 answers
Bosch H.Bosch Home Appliances
Hi RS,
Thanks for the question regarding your Bosch dryer.
If your items do end up in a ball then taking them out and pulling them apart would be necessary.
Sorry for any inconvenience but if you need any more help, feel free to contact us on 1300 369 744.
Regards,
Bosch Home Australia
So you're confirming that my sheets are likely to end up in a ball in this dryer and I should therefore find a different dryer that does have reverse tumble action?
I am also experiencing the same issue. A Miele dryer is looking good.
ianlyonsasked
I have recently started to experience difficulties with my WTW87565AU condenser dryer. After 5-10 minutes it beeps at me and shows the symbol suggesting that it needs emptying. The container is empty and I have even plumbed the hose into the sink - same problem - in fact no water comes out at all.
This seems to be a common problem among people on the ieatwords.com.au site. Our unit is just over 24 months old and we don't expect this sort of breakdown from a very expensive German engineered unit. How do we get it fixed?
4 answers
Bosch H.Bosch Home Appliances
Hi Ian,
We're sorry to hear that you're having issues with your dryer.
We'd like to help but that issue would require a service. If you contact us on 1300 369 744 we’ll investigate for you. Regards, Bosch Home Australia.
Hey Ian, did your problem get resolved? If yes, how and what was the problem coz am facing the same problem..
Yes thanks. It took a little while to schedule the service guy but got there in the end. I don't answer calls from unknown numbers because they're mostly robocallers.
Adrian R.asked
We purchased this dryer in December 2017, and for 12months (that is a full 4 seasons:- summer (hot), autumn, winter (cold), spring) we were delighted with it's performance. It then started to take much longer to dry any type of load, often not drying a load after 4 hours. Nothing has changed other than the drying time. Same type of loads, clothes are coming out of a Bosch washing machine, same washing liquid, filters cleaned every load. After 2 technician callouts telling us the sensor is working fine, we must just be using the wrong settings, or not understanding that this dryer is not meant to dry the clothes... The technicians hook a laptop up, but never open the machine to inspect anything. Great, the sensor is working, but what about the heat pump, is the air blowing into the dryer getting hot enough? Very disappointed and frustrated. How do we get this rectified via a replacement or refund?
4 answers
Bosch H.Bosch Home Appliances
Hi Adrian R,
Thanks for your review, we appreciate the feedback. We're sorry to hear that you're having issues with your WTW87565AU dryer.
We'd like to help, if you can email us at [email protected], quoting BSH6553 in the subject line we’ll investigate for you.
Regards, Bosch Home Australia
I have contacted via email on the 21/08 - no response at all so far. This is not improving our experience with the Bosch brand.
I have the same problem. Drying takes much more time then in the beginning. This must be a common problem no?
matthew S.asked
Hi,
I have a Bosch serie 8 9kg heat pump dryer. Over the last week almost every load results in the 'remove fluff' error appearing. The machine stops, the error light illuminates and the only way it will restart is if I turn it off and then on again. If i try to restart the load by pressing the start button it just beeps.
The appliance did not display this error previously. In addition, the lint filters (2) are always cleaned (after each load) and no dirtier than previous use. Is this something that requires a Bosch technician or can I repair this myself? The dryer is supposed to have a self cleaning condensor. Furthermore, the washing machine is 8kg and the dryer is 9kg. It is always under filled.
I am also wandering whether a software update has been released that results in the drum spinning in both directions (preventing everything to tangle up in large wet ball).
5 answers
Bosch H.Bosch Home Appliances
Hi Matthew S,
Thanks for the question regarding your Bosch WTW87565AU Dryer.
Please to contact us on 1300 369 744.
Regards, Bosch Home Australia
HI - I'd love to know also whether there is a software update to make the drum spin both ways.
Bosch H.Bosch Home Appliances
Hi Dan,
Thanks for the question regarding your Bosch Dryer.
All our Bosch dryers spins one direction.
If you need any more help, feel free to contact us on 1300 369 744.
Regards, Bosch Home Australia
AB C.asked
Hello there.
I note that you recommend the use of a stacking kit if the dryer is being placed on top of a washer. Can you please advise if a stacking mat were to be used instead, does this void the warranty (I appreciate it is safer to use the stacking kit. I appreciate that your recommendation is to use the stacking it but kindly respond only regarding the warranty).
Thank you.
1 answer
Bosch H.Bosch Home Appliances
Hi AB C,
Thanks for the question regarding your Bosch WTW87565AU washing machine.
Please contact us on 1300 369 744 for further assistance.
Regards, Bosch Home Australia.
Christasked
How do I reduce the noise level? Somehow I'm confused how to activate the setting and allow it to be to reduce the noise? Not indicative or labels enough
1 answer
Bosch H.Bosch Home Appliances
Hi Christ,
Thank you for your question regarding your Bosch WTW87565AU Dryer
We'd like to help, if you contact us on 1300 369 744 we’ll assist you further.
Regards, Bosch Home Australia
Christasked
Is it worth getting an extended 3 year warranty on this product?
1 answer
Bosch H.Bosch Home Appliances
Hi Christ,
Thanks for the question regarding the Bosch WTW87565AU Dryer.
This is a decision that you will have to decide.
Bosch has a 2 year manufacturing warranty.
If you need any more help, feel free to contact us on 1300 369 744.
Regards, Bosch Home Australia.
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