Bosch Serie 8 WTW87565AU Questions & Answers

Hi we have Bosch serie 8 dryer self cleaning condenser, earlier the water needs to be drained in the top box, i adjust the drain pipe, since then it doesn’t need emptying, is this normal or should i call Bosch

Hi,
We have this model and find that it doesn't dry and it takes forever and ever!!.
Could you please tell me what setting I should put on for clothes like socks, jocks and general clothing????
Look forward to you response.
Thanks Sel

We purchased our dryer just over 2 years ago. I seem to have the same problem as most of this thread. The dryer will start and 5 minutes in the empty tank alert will come on and it will stop. We actually have our dryer plumbed straight to the waste, bypassing the tank. I checked the line and it is clean. I tried draining to the tank and have the same problem. This seems like a common problem for an expensive machine.

My brand new series 8 9kg dryer doesn't try the towels till they are dry.

I purchased this dryer about 26-28 months back and now it has stopped drying clothes for the last few weeks. I keep getting the icon to empty the condensate container which I have done like 20times now. I have washed it and emptied it each time I want to dry clothes but end up with the dryer beeping after a few minutes and with the icon coming up. I have even cleaned up the fluff filters but still no luck. Not sure what to do with it now. Can someone help?

What is the difference between the WTW87564 model and the WTW87565 model?

I have a Bosch dryer delivered yesterday and not used yet. The display does not light up like the washing machine and time showing as drying time doesn't change regardless of program selected.

With no reverse tumble, don't the bedsheets end up in a big ball and wet inside? I had a condenser (different brand) a few years ago that didn't have reverse tumble and this happened every single time. It would take a whole day to dry Queen sheets because I kept having to pull the ball apart and restart.

I have recently started to experience difficulties with my WTW87565AU condenser dryer. After 5-10 minutes it beeps at me and shows the symbol suggesting that it needs emptying. The container is empty and I have even plumbed the hose into the sink - same problem - in fact no water comes out at all.

This seems to be a common problem among people on the ieatwords.com.au site. Our unit is just over 24 months old and we don't expect this sort of breakdown from a very expensive German engineered unit. How do we get it fixed?

We purchased this dryer in December 2017, and for 12months (that is a full 4 seasons:- summer (hot), autumn, winter (cold), spring) we were delighted with it's performance. It then started to take much longer to dry any type of load, often not drying a load after 4 hours. Nothing has changed other than the drying time. Same type of loads, clothes are coming out of a Bosch washing machine, same washing liquid, filters cleaned every load. After 2 technician callouts telling us the sensor is working fine, we must just be using the wrong settings, or not understanding that this dryer is not meant to dry the clothes... The technicians hook a laptop up, but never open the machine to inspect anything. Great, the sensor is working, but what about the heat pump, is the air blowing into the dryer getting hot enough? Very disappointed and frustrated. How do we get this rectified via a replacement or refund?

Hi,
I have a Bosch serie 8 9kg heat pump dryer. Over the last week almost every load results in the 'remove fluff' error appearing. The machine stops, the error light illuminates and the only way it will restart is if I turn it off and then on again. If i try to restart the load by pressing the start button it just beeps.
The appliance did not display this error previously. In addition, the lint filters (2) are always cleaned (after each load) and no dirtier than previous use. Is this something that requires a Bosch technician or can I repair this myself? The dryer is supposed to have a self cleaning condensor. Furthermore, the washing machine is 8kg and the dryer is 9kg. It is always under filled.
I am also wandering whether a software update has been released that results in the drum spinning in both directions (preventing everything to tangle up in large wet ball).

Hello there.
I note that you recommend the use of a stacking kit if the dryer is being placed on top of a washer. Can you please advise if a stacking mat were to be used instead, does this void the warranty (I appreciate it is safer to use the stacking kit. I appreciate that your recommendation is to use the stacking it but kindly respond only regarding the warranty).
Thank you.

How do I reduce the noise level? Somehow I'm confused how to activate the setting and allow it to be to reduce the noise? Not indicative or labels enough

Is it worth getting an extended 3 year warranty on this product?

Hi,
We have only been using our tumble dryer WTW87565AU for a good month and after a 5 minute cycle it says the load is dry yet most items are still damp. And This happens again when we reshuffle the clothes and put them back in. The moisture sensor keeps stopping to dryer before all the clothes are dry. Is there a way to turn off the moisture sensor. Thank you.
Donna.

How do I connect both the Bosch dryer and washing machine to drain into a sink spigot? is there another accessory to buy?

I have just purchased the above dryer and was advised to remove the transit bolts, however can not locate any. Can you please advise where they would be and what they look like.

Please let me know what heat is applied with each program setting? I realise that some program have heating.
Thank you. Regards
Kah

Hi should the air inlet fan be spinning at all times during operation? Air inlet fan located at the front bottom right of machine. I shine a light in there and fan not spinning?

@Bosch
I have recently started to experience the exact same difficulties as many others in this thread with my WTW87565AU condenser dryer. After 5-10 minutes it beeps at me and shows the symbol suggesting that it needs emptying. This unit has been plumbed into the waste for the last 12 months and has only just started doing this. At only 18 months old I'm really disappointed as we moved to a Bosch unit to replace a really poor Samsung unit. Luckily I'm still within warranty so hopefully Bosch can look after me and keep the fix nice and painless.