Bosch Serie 8 WTW87565AU Questions & Answers (page 2 of 3)

Hi Bosch, I have emailed the above info as requested over a week ago and haven't received an answer. Can someone please contact me to organise a service call. Thanks
Kind Regards

UPDATE:
Bosch sent out a technician even after confirming that our machine was actually 6months out of warranty. The problem was fixed and the no charge at all. The tube to reservoir was blocked by some lint.
Thanks Bosch for you customer loyalty.

Hi tldr. Have you had this sorted out by Bosch yet? What was the problem and how much to fix? This is exactly what has just happened to our dryer today and it's a few days past the 2 year warranty!!! From my searches today, it seems like it's becoming a problem for quite a few people

Hi Alex

Just wanted to know if you got an answer from Bosch regarding this issue.
I've been on the phone with Bosch customer service twice today and they've been unhelpful.

Any help will be appreciated.

Thanks

Dan

Hi Liz,

My thoughts below. I am no technician expert but hopefully, the discussion below may shed some light to it.

It seemed to be clogged up with gunk.
• Need more clarity, what sort of gunk, is this gunk discovered by BOSCH.

Is it better for the machine to use the condensation tank which has a filter in it?
• I wouldn't change to use the tank just because of this, the drain should do the job regardless. These machines have been built for decades and drain hose pipe is not something new and this problem needs to be identified.

I wonder if the pump failed due to fluff not being filtered out when condensation runs to the drain tube?
• Rule out this case by checking your lint filter, if it is not torn and it is catching fluff, then it has nothing to do with the fluff.
• You also need to identify what this gunk is. Also, you can only use this machine to dry cleaned things out from the dryer. Page 27 of the manual states this (laundry contaminated with solvents wax or grease, unwashed items, items made from nonbreathable fabrics such as rubber-coated, etc.). I highly suggest you revisit what items you may have tumble dry that may be of the listed example from Page 27.

My questions for you.
• Did BOSCH give you a reason why this happened? If they did say is gunk, did they specify exactly?
• What other tips did they give you to stop this from happening?
• is it only the pump replaced? Did the technician do a proper drain hose install again?

Sometimes, you may have just gotten a lemon product and that is the way it is. No one ever builds things that last compared to things built from the good old days. These days, if you're lucky, you get more years of use of the same machine than others.

I only ever dry washed clothes. Ordinary things like towels, socks, T shirts. I clean the lint filter every time I use it and it appears in as new condition. The technician didn't say much. He flushed out the drainage system which did not fix the problem and then replaced the pump. The "gunk" is what I observe on the old pump he left on the bench. It looks like wet lint.

Hi Liz our dryer seems to be suffering from the same issue. Can I ask how much it was to get a technician to come out to replace the pump? I think this is a design fault that we can't clean the pump filter ourselves as the front panel is not removable...

Hmm I’m not sure sorry I can’t remenber if it did or didn’t.

This seems to be normal. It is mentioned on page 40 - 'residual water in the condensation container...'

I have the same unit and second time using it I notice a lot of water in the condensation container. I have a drain pipe installed and it is working as I see water coming out of it.

The reason why the black plug is there is that it drains the dirty water after it is used to clean the condenser. So having a large amount of water there is normal.

Do you mean the lint filter? You just lift it out and remove the lint.

You can YouTube it. The unit runs the condensed water through the filter to 'self clean'. I do not think you can manually clean it. Maybe unnecessary for a manual deep clean since this is some patented technology which should be good enough.

Same thing happened to me. It’s actually the sticker over the screen so peel this sticker off.

No it's too heavy for mounting.

Ours is doing exactly the same thing!! Weirdly, we found two additional manuals for this exact model on the internet (at https://www.manualslib.com/manual/1033768/Bosch-Wtw87565au.html?page=29#manual and https://media3.bosch-home.com/Documents/9001047800_B.pdf), in addition to the one that came with the machine, and each has slightly different information about the plumbing-in process. Why they've edited it twice, we have no idea, especially as the earlier instructions seemed to be more clear/specific. Anyhow, what we have gathered is that the outlet tube works by siphoning the water from the bottom right back outlet, and that to do this the tube can't just run into the sink/outlet any old how, it needs to go up vertically between 80cm and 100cm from the dryer back outlet before dipping down again (into the drain/drain plumbing outlet) or it won't work - you see it best in the second link (page 14). Mind you, we haven't gotten this to work yet (not yet tried this configuration) as we have been trying other solutions, none of which have worked. The tube is also way too short to do this and allow us to plumb under the sink - we're going to have to drill a hole in our laundry benchtop and run it into the sink itself, which is hardly ideal. We rang the 1300 369 744 number (as advised by the Bosch rep) and the woman was useless - she basically said 'let me check the manual' and didn't seem aware that there were three, none of which was clear. We also asked if we could get a longer hose, and she said no, they don't make/offer a longer hose. The other option available which should work (again, we haven't tried it) would be to put the dryer up on the bench, so that the drainage tube runs down into the sink (ie with gravity). We cannot believe that on a $1500 dryer a) we have to go through so much hassle to not have to manually empty the water tray each time we use the dryer (sometimes even during a load the light comes on), b) your only other option is to do the manual emptying, c) the instructions are SO bad, and d) that every other buyer of this dryer seems to have worked out the plumbing-in without hassle! (HOW is this possible??). We are very annoyed and would absolutely not have bought this dryer if we'd known it would be so ridiculous to plumb in (why does it not have a PUMP to pump out the water into the hose??). Good luck Bamm Bamm, let us know how you go.

Hi Bamm Bamm, I am having the exact same issue with my dryer that was installed today. I've read the comment from Bosch above - I don't think it's any different to what you (and also I) have done. What did you do to fix the problem (am hoping it was fixed). Would appreciate your help, thanks BP

you can make it longer with another extension . The one I am having is enough for my need.

Can't help with the different models but we have been told the self-cleaning will still work, you only need to clean the lint filter inside the door.

Of course the self cleaning condenser still works what makes you think it doesn't?

I own one and it has a drain hose. Water still sollects at tank which is normal and I have never needed to empty the tank.

Hi Bosch Official, my question is if I empty the container at the end of every cycle, how likely do I need to empty it in the middle of the wash? Is an empty container BIG enough to go through a full load of cycle?

We often have to empty the water container mid-load (and it stops the drying cycle until you've done it).

Hi bosch,
I called your after sales team. And as the unit is under warranty a technician is coming out next week. I will let you know how it goes!

Well an updste, after a bit of drama getting a technician booked, Bosch got a third party one to come and look at the dryer. He said the pump was covered in gunk that he expected to see after a machine was used 5 or 6 years not under 1 year as ours is.
He cleaned it and hooked up the hose to the sink and said it should be fine and left. I put a wet towel and some kids clothes in to test it out. Almost immediately it stopped working. Tried a couple of different cycles and it stopped after 5 mins each time. Called bosch back and they tried calling the third party technician service but couldn't get through. They've urgently emailed them to contact me. I now want a completely new machine as it worries me there have been so many issues with this one. This is my first experience buying and using a bosch product and im not impressed to be honest. Lets hope they can arrange a replacement swiftly and without issue.

I believe from memory there is a bung / plug that you use to block a pipe, should be in the instruction manual.

Im sorry i have not had that problem maybe get incontact with bosch sorry

Thanks. The conflicting information was from that number. I will try them again and hopefully get someone who can help this time.

I have the water going into the condenser and I empty it manually. 6 towels will 3/4 fill the reservoir but lwith light cottons etc every second load. I am in the habit of cleaning the lint filter and the water reservoir at the same time and it works a treat.

Rhonda