Budget Direct Car Insurance Questions & Answers (page 3 of 4)

just get the hell out BD = lies direct

very bad claim service you get what you pay for. my advice don't do it.

My grandma always used to say, "life is like a box of chocolates, you never know which one you'll get".
So too are insurers except for one - just keep away from Youi Insurance because the way they are going, ASIC & The Senate Enquiry could close them down.

Very poor service Rob. Budget is true to its name, 'budget' insurance. If you do not what a budget response in service or to a claim I would strongly advise you to stay with an established company of good reputation.

This is not Budget Direct Donna.
Fill out this form to contact them https://secure.budgetdirect.com.au/pc/bdapply?hPID=COREEU&hSty=BUDD&prdCls=PC
Perhaps they could just suspend it for the last 6 months for you.....

Mr Maloney
Sir I have made a claim with Budget Direct about 12 months ago and had no problem all done over the phone the other driver even took off without leaving his details no problem my car was repaired and back in a week lifetime warranty on repairs choice of repairer all good as I said excellent service

Hi Sir, I actually think you are missing my point. I am not disputing that many people have made successful claims with Budget Direct and other insurance companies. I am pleased that you have had no issues. My point is that many people are claiming that this and other Insurance companies are great and all they have done according to their reviews is paid an amount for coverage and on that basis only have stated they are a 'great' Company. That is misleading. You personally can attest that Budget Direct are a good company because you paid your premium and made a claim and therefore used the full service. They are entitled to a positive review. As I said you cannot review a product simply by paying for it without using the FULL service. Many reviewers have done this. This is an inherent weakness in this review system. If you were to buy an airline ticket and the purchase process went smoothly but you did not fly with the airline how can you review their full service.

Absolutely this. Telling me how easy it was to hand over money gives me no insight whatsoever as to how this company deals with you when you actually need to claim. Filter out the gumph and get down to the nitty gritty ieatwords.com

House gold members need to be listed or they are not covered, non-household member don't have to list to be covered

I called them to let them know of some damage to my car, but i would not be claiming and i would pay to have damage fixed myself. When came time to renew, my policy was increased by $180 per year. When i asked why, they told me my risk had increased due to the small scratch and dent that i told them about.
BEWARE what you tell them!

Tell them nothing and lie like hell. Check your fine print first

Is that what they did to you? It doesn't surprise me, they will do anything to get out of paying a claim. The best one I have heard them doing is not paying out on a married woman's claim because her driver's license was in her maiden name. That is the sort of thing they are famous for. If your keys are left in the car, I can understand why an insurance company won't pay but if your house was broken into you should be covered but hey Budget Direct will do ANYTHING to get out of not paying.

I can confirm this is true. Never tell budget direct you left the keys in your car, ever. They will not pay.

So true. They didn't take into account that we didn't claim for the 3 years prior and that we had 6 cars with them! I'm so annoyed with them. We only had one other incident with wrong fuel in the car and we tried to claim but they said they wouldn't cover it. The mechainc said they were the only insurance company that doesn't cover that. So out of the 6 cars and the years of paying them about $6,000 a year they still wouldn't give us our pre paid money back after we sold the vehicle. Not happy at all and am taking all of our vehicles of them straight away.

Thanks for the warnings on Budget Direct. I am searching for insurance and will stay WELL AWAY from this mob of thieves.

No they don't give a damn. They just spend more on misleading advertising. The policy conditions are what they exploit once you claim. Dodgy as hell

I am not aware of this offer, can assure you if Budget Direct offered it there will be a catch. Remember my complaint was based on an inquiry not a claim.They branded me as a risk client because of my inquiry. Hope this helps regards JT

With the poor reputation this company has, your cover may not be active until they have 'processed' your payment.

With the bad reports about this company I am amazed you chose to insure with them -- remember a fool and his money are soon parted

I don't understand why you even bothered to insure with Budget Direct if you have read all the reviews. We have changed all our insurances to AAMI and wish we never left them in the first place for the sake of saving a few dollars, those few dollars could have put us in a serious financial situation. Budget Direct does not discriminate no matter what level of cover, they will always find an excuse to get out of any payment on their behalf. We were even charged a payout figure when we cancelled our policies with them even after the way they treated us ( we were not at fault in our incident).

it will i just got told by naomi that i lose my rating 1 because my car got vandalised by hoods which was reported more money and rating 3

Good luck getting any payment from them. They will most probably pull a rabbit out of the hat. They will make any excuse not to pay. I'd say not putting the claim in on time would be a "no brainer" excuse they could use but others could be a parking ticket you got 3 years ago or maybe an accident your ex girlfriend had in your car 18 years ago, etc. etc. etc. They will drive you nuts with the claim process in short I don't like your chances.

Yes they are true- if you've had any sort of accident claim even if not your fault, even if you were parked and someone hit you don't purchase with Budget. If you have an accident and did not tell them about that accident that wasn't your fault they will NOT pay- before they process your claim they will delve deeper into your history to find a reason to NOT pay your claim. Value for money yes-but aren't there if you ever need them...

Yes they are true! Avoid Budget Direct like the plague!

Good luck trying to get anything out of this company. Be prepared to be totally stuffed around. Have a look at my review and see how I got treated.

Do not insure with Budget Direct. They are not transparent in their policies. You do not know what they have undisclosed (hidden) in their underwriting document - my daughter was caught in this trap.

James

I am not an employee. I am just a satisfied customer so I thought it was fair to say that both my husband and I have our cars with them, have both had claims o we the years and both were happy with the outcome and service.