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Reviews

4.2

316 reviews
5
(209)
4
(40)
3
(17)
2
(12)
1
(38)
  • Customer Service
    4.4 (251)
  • Timeliness
    4.3 (247)
  • Job Satisfaction
    4.2 (194)
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Reviewer Photos & Videos

Roadside PLUS

published

To be honest we have not had to use you once, as we are not young anymore and have health problems it was only to change a tyre, but saying that you were puntual, helpful and didn't make us feel bad for just getting you out for that reaaon.



Few weeks ago break down

published

I called and operator did not help much he just give me two options either call services or tow the car to repair shop. He told me that I have one choice.

1 comment
Budget Direct
Budget Direct A.Budget Direct
Unhappy

UnhappySouth-Eastern Region, NSW

Not very happy

published

The only time I required assistance I would have had to wait for 3 hours in 35+ degrees I found this service unstatisfactory. As a result of this I will be looking for an alternate road side assistance.

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Lovely

published

Great, Fantastic, Wonderful, Service orientated, Economic, brilliant, Awesome,
Champions, Divine, Excellent, Honourable,
Inspirational, Justice, Kind, Love, Magnificent, Nice, Pleasant, Respectful,
Sweet, Terrific, Unbelievable, Venerable, Youthful, Artistic, Brave, Charismatic, Elegant, Friendly, Gentle, Happy, Intelligent



Emily

EmilySydney Surrounds, NSW

Has been subpar so far

published
1 comment
Budget Direct
Budget Direct A.Budget Direct
Marcelina

MarcelinaGippsland, VIC

Fantastic service

published

Budget Direct Road service was very supportive and quick; the man was pleasant and attentive with very quick service for dead car battery. I would recommend Road Side assistance cover.

1 comment
Budget Direct
Budget Direct A.Budget Direct
for3aroma

for3aroma

  • 2 reviews

Easy and user friendly

published

From start to finish the process was so simple and easy to obtain insurance. I love the fact you can easily habe your car inspected simply by uploading a few photos.

Issy

IssySydney, NSW

Quick and Reliable Service

published

Easy and quick service. First time I use roadside assistance. The man was polite, courteous and on top of the issue real quick. Appreciate the service. Service with a smile.

1 comment
Budget Direct
Budget Direct A.Budget Direct

Cant live without it

published

Budget direct its a great company I can recommend this company to anyone who looking for the assurance because the service is good and the price is really cheaper thanks

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Renatanz

RenatanzGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Always reliable

published

I buy road side assistance every year, and end up needing to use it a couple of times every year, mostly with issues with battery. It has always been very fast and pleasant.
Will be buying it again this year.

1 comment
Budget Direct
Budget Direct A.Budget Direct
Mickey

MickeySouth East Queensland, QLD

  • 3 reviews

Job done quickly and property

published

I had a flat tire and rang Roadside Assist. The lady on the phone was very helpful and friendly, which helps when you're a little distressed. The mechanic showed up within half an hour and quickly changed my tire. So I'm very happy with this service.

1 comment
Budget Direct
Budget Direct A.Budget Direct
Lorraine Kuskey

Lorraine KuskeyIllawarra, NSW

Too easy

published

I've broken down twice and had two accidents...car written off once...none of them my fault...since being with budget, and they have been fantastic on all occassions...phoned each time. No problems. And because I'm in a regional area, they just told me to phone which ever tow/mechanic I wanted to. Just too easy...ty

1 comment
Budget Direct
Budget Direct A.Budget Direct

Never received my policy by email

published

Still waiting for doc on PDF. e-mail adresse given at budget direct. Received the survey and still waiting for doc policy on PDF could you please send me this thanks

1 comment
Budget Direct
Budget Direct A.Budget Direct
Nicky Brennan

Nicky BrennanSouth East Queensland, QLD

  • 3 reviews

Everything you need

published

Very quick response. Very good communication and job done with experience and speed.
Very helpful on the phone when you don't have your information handy.
Easy to talk to and make you feel at ease

1 comment
Budget Direct
Budget Direct A.Budget Direct

Hi Nicky, thank you for taking the time to write this review. We have happy to hear that you have had quick responses and you are made to feel at ease, as we aim to provide a reliable service and assist with your concerns/requests.

Paul Robson

Paul RobsonSouth East Queensland, QLD

Roadside assistance

published

Came on time but the mechanic was useless couldnt help at all so I had to ring up again for a tow but this time had to pay $135. Not happy with the service and will not renew my membership.

1 comment
Budget Direct
Budget Direct A.Budget Direct
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Tony

TonyPerth, WA

Insurance Change

published

I have recently swapped to budget for my car insurance due to the great rates I have been offered and will look at changing all my other policies. I found budget easy to deal with and was given a good service.

Kyah Edwards

Kyah EdwardsIllawarra, NSW

  • 3 reviews

Amazing

published

Easy to contact and quick great communication and cheap payments. Love the service provided when needed and will go to your current located when needed fast and quick. Thank you

1 comment
Budget Direct
Budget Direct A.Budget Direct

Hi Kyah, thank you for taking the time to write this review. We are happy to hear that you have found is competitive on price and great customer service.

Mark

MarkNorth Western Region, NSW

  • 2 reviews

Roadside assistance

published

This is the first time i am using Budget Direct for my car insurance, I did the insurance online with ease and also the representative from Budget was very helpful.

Great Service Provider

published

Great Service, happy with Budget Insurance. Budget has continued to support me with house and content insurance as well as motor vehicle insurance. I can't see myself changing providers anytime soon...very happy!

Dan

DanIllawarra, NSW

Awesome service

published

Excellent customer service with quick response time between talking to a operator and the arrival of a technician. They even send you a text when the technician has been dispatched.

1 comment
Budget Direct
Budget Direct A.Budget Direct
Page 3 of 16
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Questions & Answers

gerbera313

gerbera313asked

I have recently purchased road side assistance for my mother. When does the 48 hour waiting period start? From time of payment? Or when policy is received?

1 answer
Budget Direct
Budget D.Budget Direct

Thank you for asking the question. Roadside Assistance starts 48 hours after you buy the Roadside Assistance
agreement (once the call ends). If you need help in first 48 hours of purchasing the Roadside Assistance, or at any time due to a preexisting condition, we charge a non-refundable service fee of $100 (including GST)on top of any Roadside Assistance premium. We hope this provides you with further clarity, regarding your concern.

ARV

ARVasked

Do Not Ever Use This Company as its a Complete Waste Of Time and Money With Shocking Customer Service-They try and Charge For Items Which would be Normally Covered under Other Providers.
Save Yourself The Trouble-Pay a Bit Extra in Premium and Get Good Service
They Use Ultratune as a provider So Basically 2 companies With Different Policies and Keep On Passing The Buck between Each Other.-Charged Me $100 To "Extract" A Car From a Shopping Centre by walking 30m Up The Ramp Then Jumpstarting and Loading It Onto a Tow Truck -Just Checked With another Provider and said They Don't Charge For this Kind Of Service as Part Of Tow Assist -Keep Away From Them

2 answers
D.Stevens
D.Stevens

I am a member of budget direct roadside assistance, I have used there service and on all occasions have had no problems.

Vincent L.
Vincent L.

You r lucky then Stevens just look up my story with them the same issue outsourced to Ultratune which wont admit to their own incompetence and hence wrong advice whilst Allianze was correct

Get an answer from our members and Budget Direct representatives

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