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Reviewer Photos & Videos
Roadside PLUS
To be honest we have not had to use you once, as we are not young anymore and have health problems it was only to change a tyre, but saying that you were puntual, helpful and didn't make us feel bad for just getting you out for that reaaon.
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Few weeks ago break down
I called and operator did not help much he just give me two options either call services or tow the car to repair shop. He told me that I have one choice.
1 comment
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UnhappySouth-Eastern Region, NSW
Not very happy
The only time I required assistance I would have had to wait for 3 hours in 35+ degrees I found this service unstatisfactory. As a result of this I will be looking for an alternate road side assistance.
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Find out how Budget Direct Roadside Assistance compares to other Roadside Assistance Providers
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Lovely
Great, Fantastic, Wonderful, Service orientated, Economic, brilliant, Awesome,
Champions, Divine, Excellent, Honourable,
Inspirational, Justice, Kind, Love, Magnificent, Nice, Pleasant, Respectful,
Sweet, Terrific, Unbelievable, Venerable, Youthful, Artistic, Brave, Charismatic, Elegant, Friendly, Gentle, Happy, Intelligent
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EmilySydney Surrounds, NSW
Has been subpar so far
When I first bought my car and got it insured with Budget Direct, I used my road side assistance and the only time I used it was terrible. First long solo trip in my own car and I broke down just off of penant hills road in Sydney. I was scared and called my dad then road side assistance who said they would call around and get some quotes on tow trucks and call me back within half an hour. An hour passes, I call back. They had forgotten me. Teenage girl, stranded on the side of a road just off of the busiest road in sydney. I ended up with them...Read more
saying they would ring around again and call me back. Another hour passes and I ring them back and they give me the quotes. All up I was stuck waiting 4 hours by myself on the side of the road. Had to get into a tow truck with some random middle aged guy I didn't know and was really frightened. Budget direct made the experience so much worse than it needed to be and I have only remained with the insurance company due to no claim benefits. I hope no one else has to experience this and I hope I don't need road side assistance again any time in the future.1 comment
Budget Direct A.Budget Direct
Hi Emily, thank you for taking the time to provide your feedback. We are sorry to hear that this is the experience you had when requiring roadside assistance and that this added stress to you in thi... Read more
s situation. Our aim is to provide service within a timely manner and assist with getting you back on the road. Could you please email me your details and information to [email protected] and we can review this further. (For your privacy, please do not respond to this comment with your personal details)Similar opinion? Write a review on ieatwords.com.au!
MarcelinaGippsland, VIC
Fantastic service
Budget Direct Road service was very supportive and quick; the man was pleasant and attentive with very quick service for dead car battery. I would recommend Road Side assistance cover.
1 comment
Budget Direct A.Budget Direct
Hi Marcelina, thank you for taking the time to share your experience. We are glad to hear that when you required roadside assistance that the service was supportive, in a timely manner and attentive... Read more
. Our aim is to provide this service to our customers and assist with getting you moving again with your car.Similar opinion? Write a review on ieatwords.com.au!
for3aroma
- 2 reviews
Easy and user friendly
From start to finish the process was so simple and easy to obtain insurance. I love the fact you can easily habe your car inspected simply by uploading a few photos.
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IssySydney, NSW
Quick and Reliable Service
Easy and quick service. First time I use roadside assistance. The man was polite, courteous and on top of the issue real quick. Appreciate the service. Service with a smile.
1 comment
Budget Direct A.Budget Direct
Hi Issy, thank you for sharing your roadside assistance experience. Whilst it is unfortunate that you unexpectedly required roadside assistance, we are pleased to hear that the service was with a sm... Read more
ile and the issue was identified to assist with getting you moving again. We do aim to provide a friendly, reliable service within a timely manner.Similar opinion? Write a review on ieatwords.com.au!
Cant live without it
Budget direct its a great company I can recommend this company to anyone who looking for the assurance because the service is good and the price is really cheaper thanks
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Find out how Budget Direct Roadside Assistance compares to other Roadside Assistance Providers
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RenatanzGreater Melbourne (Metropolitan), VIC
- 3 reviews
Always reliable
I buy road side assistance every year, and end up needing to use it a couple of times every year, mostly with issues with battery. It has always been very fast and pleasant.
Will be buying it again this year.
1 comment
Budget Direct A.Budget Direct
Hi Renatanz, thank you for taking the time to write this review. We are pleased to hear that you find the Roadside assistance a beneficial product for your needs and that you have had a pleasant exp... Read more
erience. We aim to provide a reliable friendly service within a timely manner in the event of a breakdown.Similar opinion? Write a review on ieatwords.com.au!
MickeySouth East Queensland, QLD
- 3 reviews
Job done quickly and property
I had a flat tire and rang Roadside Assist. The lady on the phone was very helpful and friendly, which helps when you're a little distressed. The mechanic showed up within half an hour and quickly changed my tire. So I'm very happy with this service.
1 comment
Budget Direct A.Budget Direct
Hi Mickey, thank you for sharing your experience. We are pleased to hear that you had a positive experience which helped with your stress in this unexpected situation. We aim to provide you with a... Read more
reliable service within a timely manner and assist in getting you on the road again.Similar opinion? Write a review on ieatwords.com.au!
Lorraine KuskeyIllawarra, NSW
Too easy
I've broken down twice and had two accidents...car written off once...none of them my fault...since being with budget, and they have been fantastic on all occassions...phoned each time. No problems. And because I'm in a regional area, they just told me to phone which ever tow/mechanic I wanted to. Just too easy...ty
1 comment
Budget Direct A.Budget Direct
Thank you for sharing your experience with us Lorraine. Whilst we are sorry to hear that you have had the unfortunate breakdowns and accidents. We are pleased to hear that you have had a positive e... Read more
xperience, as our aim is to provide assistance within a timely manner.Similar opinion? Write a review on ieatwords.com.au!
Never received my policy by email
Still waiting for doc on PDF. e-mail adresse given at budget direct. Received the survey and still waiting for doc policy on PDF could you please send me this thanks
1 comment
Budget Direct A.Budget Direct
Hi Higelin, thank you for your feedback. We are sorry to hear that you are still waiting on your documents, as our aim is to have these sent within a timely manner. Could you please send your deta... Read more
ils and information to [email protected] and we can follow this up for you. (for your privacy, please do not respond to this comment with your details)Similar opinion? Write a review on ieatwords.com.au!
Nicky BrennanSouth East Queensland, QLD
- 3 reviews
Everything you need
Very quick response. Very good communication and job done with experience and speed.
Very helpful on the phone when you don't have your information handy.
Easy to talk to and make you feel at ease
1 comment
Budget Direct A.Budget Direct
Hi Nicky, thank you for taking the time to write this review. We have happy to hear that you have had quick responses and you are made to feel at ease, as we aim to provide a reliable service and assist with your concerns/requests.
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Paul RobsonSouth East Queensland, QLD
Roadside assistance
Came on time but the mechanic was useless couldnt help at all so I had to ring up again for a tow but this time had to pay $135. Not happy with the service and will not renew my membership.
1 comment
Budget Direct A.Budget Direct
Hi Paul, thank you for taking the time to provide your feedback. We are sorry to hear about the experience you had and your frustration. We aim to respond to ever customer within a timely manner an... Read more
d assist with getting you moving within the policy provision. There are situations on when an additional call out will be at your cost. We can review this further for you, could you please send your details and information to [email protected] and one of the relevant department can contact you. (for your privacy, please do not respond to this message with your personal information)Similar opinion? Write a review on ieatwords.com.au!
Find out how Budget Direct Roadside Assistance compares to other Roadside Assistance Providers
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TonyPerth, WA
Insurance Change
I have recently swapped to budget for my car insurance due to the great rates I have been offered and will look at changing all my other policies. I found budget easy to deal with and was given a good service.
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Kyah EdwardsIllawarra, NSW
- 3 reviews
Amazing
Easy to contact and quick great communication and cheap payments. Love the service provided when needed and will go to your current located when needed fast and quick. Thank you
1 comment
Budget Direct A.Budget Direct
Hi Kyah, thank you for taking the time to write this review. We are happy to hear that you have found is competitive on price and great customer service.
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MarkNorth Western Region, NSW
- 2 reviews
Roadside assistance
This is the first time i am using Budget Direct for my car insurance, I did the insurance online with ease and also the representative from Budget was very helpful.
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Great Service Provider
Great Service, happy with Budget Insurance. Budget has continued to support me with house and content insurance as well as motor vehicle insurance. I can't see myself changing providers anytime soon...very happy!
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DanIllawarra, NSW
Awesome service
Excellent customer service with quick response time between talking to a operator and the arrival of a technician. They even send you a text when the technician has been dispatched.
1 comment
Budget Direct A.Budget Direct
Hi Dan, thank you for sharing your feedback on your roadside assistance experience. We are pleased to hear that you had a positive experience and we arrived within a timely manner, as this is our ai... Read more
m when you require our roadside assistance service in these unexpected situations.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
gerbera313asked
I have recently purchased road side assistance for my mother. When does the 48 hour waiting period start? From time of payment? Or when policy is received?
1 answer
Budget D.Budget Direct
Thank you for asking the question. Roadside Assistance starts 48 hours after you buy the Roadside Assistance
agreement (once the call ends). If you need help in first 48 hours of purchasing the Roadside Assistance, or at any time due to a preexisting condition, we charge a non-refundable service fee of $100 (including GST)on top of any Roadside Assistance premium. We hope this provides you with further clarity, regarding your concern.
ARVasked
Do Not Ever Use This Company as its a Complete Waste Of Time and Money With Shocking Customer Service-They try and Charge For Items Which would be Normally Covered under Other Providers.
Save Yourself The Trouble-Pay a Bit Extra in Premium and Get Good Service
They Use Ultratune as a provider So Basically 2 companies With Different Policies and Keep On Passing The Buck between Each Other.-Charged Me $100 To "Extract" A Car From a Shopping Centre by walking 30m Up The Ramp Then Jumpstarting and Loading It Onto a Tow Truck -Just Checked With another Provider and said They Don't Charge For this Kind Of Service as Part Of Tow Assist -Keep Away From Them
2 answers
I am a member of budget direct roadside assistance, I have used there service and on all occasions have had no problems.
You r lucky then Stevens just look up my story with them the same issue outsourced to Ultratune which wont admit to their own incompetence and hence wrong advice whilst Allianze was correct
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Budget Direct A.Budget Direct
Thank you for taking the time to provide your feedback. We are sorry to hear about the experience you had when requiring Roadside assistance. Our aim is to provide a good customer experience within a ... Read more
timely manner to get you back on the road. If you wish to discuss this further please email us your details and information to [email protected] and we can follow up on your concerns.