Bunnings Warehouse Questions & Answers (page 2 of 10)

Not really timper

what is timper?

They used to cut timber to size for a price at selected stores, however in 2022 I noticed our store no longer offer this service and when I asked why, I was informed of OH&S makes it too difficult to ensure someone qualified is available to cut the timber. Apart from that, they said there were too many whinging whining customers that would reject a cut if they thought they could do better, if the timber frayed, split or was even 1mm out. So, there goes another service due to the perfect bunch that cant do anything themselves, yet criticise everything anyone else does.

No obviously

Thanks Fred,
My daughter is looking for the other email that has the voucher details on it, so same as voucher but not in 'Plastic form' I think that's the one that I need.

Please share the outcome to assist others.

Sure

the logical thing to do would be to Go & try

Sure

The same question is asked here every week scroll up and you will get the answer or ask in store

Why expect the public to give a guaranteed response? Logically approach the company directly.

have you thought about asking bunnings

Australian consumer law states that within 30 days you can, however if it’s out of packaging and without a receipt, bunnings doesn’t need to accept your return.

Only one way to find out.

Take it into a store & ask

If no receipt don't waste ur time trying. Try selling on Gumtree. If is not use still in box Bunning's good deeds to costumers most likely will refund u, You have to try

Logically speaking...No

why dont you ask them

No, and they do suggest you copy your receipts as they may fade. Not great, but I bet you own a smart phone and this better than a photo of your lunch.

NO

From 7 am - 9 pm

Same as listed on their website

I suppose you can Why dont you ask at the store

Powerpass? Yes

What a very rude &stupid answer!!! It's the 1st ever plant I've had. I didn't read packaging as friends did it all for me as I'm disabled !!!! So how about you post this on your site !!!

Oh & the reason I got a plant was to have a living thing in place to look at in place of my Mother who passed away recently. It's to honour her memory. Carissa D.

Thanks for your support. Yes, people are far too judgemental these days, not even stopping to wonder what may be behind a situation. Thankfully there are still thoughtful people like you out there!!! We need them in this world, as most think of themselves, but we'll only survive with the caring thoughtful ones. May your life be beautiful.

What I am expecting is for Bunning’s category managers who resent the fact that they are forced to buy Bunnings Quality products to bring the issue to the attention of Bunnings Senior Management.

because everything is made cheap in china

Andrew I don't know. I do know that I need a hardware shop, and Bunnings are the one closest at just 3 kms.
Next closest is 6 kms.

I expect that Bunnings rely on aggressive TV adds (the instant an AFL goal is kicked, I'm looking at some guy in an apron telling me all about his job at Bunnings) which must have an effect. A new one born every minute sales people used to say. They don't switch to TV adds if only a point is kicked, so I guess Bunnings prefer goals.

They must be loosing money from theft, because you can tell staff don't even know you are a regular customer, and do lame half baked bag searches as a "reward" for your loyalty - with no sense this might offend.

This theft is perhaps compensated for by selling some low quality goods which they buy cheap from manufacturers in bulk.

Don't vent here, contact Bunnings head office.
and
(1) $301, lol should have just put $2 of bolts back in your pocket and say it's now $299 and tell them Loss Prevention will need to contact your Solicitor.
(2) About the TV cable: If you had left the store the security can ask you to check your bag, but you do not have to comply as they do not have a sign saying it is a condition of entry clearly visible at the entrances. This is a little different in the case of theft, but they have to clearly see you put in your bag etc and had you in full view until you left the store and up to the time they talked to you. As they didn't they took a big risk as you could have made quite a fuss and if you could be bothered made a claim for damages. (Too late for that now as it is now just he said, she said. At the time they would have tried to justify what they did and made things worse for themselves).

Dearest DM P'edoff,

First, I did try to reduce amount from $300, and was told I couldn't(incidentally I sent same feedback to bunnings corporate and the manager rang me within half hour) explained the staff-member lied, and that the Loss prevention issue was relating to the fact that I had done a similar return (no receipt) a week previously. I had done these 2 returns as I am demolishing and rebuilding, and had cleaned out my garage as I moved out, taking advantage of the no receipt return policy. (By the way I am a retailer and don't agree with this policy, but its there and I used it!) After looking at my drivers license details, and discussing further The manager realised and assured me that I didn't fit the profile of the issue that they have with stealing.

Second, regarding the 30 metre garden hose(please do some gardening and you'll understand) this isn't something that can be shoplifted(wouldn't fit in a bag). Perhaps you could try.
Lastly, I am reviewing Bunnings's customer service, Venting/Feedback/Reviewing (semantics). Interestingly since I am rebuilding, you seem to be perfect for local Shire "planning officer type employment" but I would suggest your petty theft background might get in the way of that.
Get some physical contact with the real world, perhaps a partner.

Au Revoir

Yes DM p'edoff you are correct. The stupid security officers clearly seen me make my purchase and clearly seen me open my handbag at the entrance with nothing stolen inside as they were behind me at the checkout!!! (I didn't even give them a second glance and had no idea they were "working") When I left the store I waited in line, easy 5 minutes, at the sausage sizzle for a drink and stood there drinking it. That's when they came up to me and stood really close in front of me asking where the TV cable was!!!! I nearly choked and was horrified by their questioning which was ridiculous. When they couldn't find it on me they were moving their heads from side to side looking me up and down like I had it stuck down my knickers or something. I was only wearing a tshirt and skirt - oh yes and bra but no knickers and I'm thin - I couldn't believe how really stupid they were. I've been back to measure the packaging of the cable and it was 20 inches x 10 inches which is double the size of my small handbag. The length of the cable was about 40 or 50 metres - enough to go up through the house walls and attach to the antenna on the roof. Well I sure did complain!! As soon as I got home I rung the store and then put it in writing. Of course the manager very quickly washed his hands of it all saying they were outsourced from a security company. So I found their employer and got stuck into them too. Nobody knew what to say to me and they made all these stupid excuses. Then I accused them of singling me out and maybe even trying to be sleazy cos they thought I was an easy target and probably stupid (almost everyone thinks that if you have blonde hair). I put it all in writing and asked them to do the same but all I got was an email from Bunnings manager asking "is it all settled now". Weak as dirt hey. Don't worry I know how far I could have taken it but I wasn't too well at the time. Anyone who reads this - if you have an issue with anyone please stick up for yourself and don't be afraid to lay a formal complaint but make sure it's to the right department. They're only people - usually dumb too for not following the rules. That goes for all walks of life including police, government staff etc. Of course you have to have a case - don't complain about silly things and make sure you keep records of times, dates, conversations, recordings or anything that will help you. Don't be frightened they'll hassle you even more after you complain - they won't - or you'll complain again. In almost all cases they know they can't get one over you so they won't try again. Sorry to ramble on but I don't like bully's or judgemental people and the law is there for everyone.

have you thought about asking bunnings

I believe they do

They sure do but it’s wildly annoying because it takes a long time to process as the team member has to contact a bank before processing the cheque.

ask bunnings

Either store credit if over $30 or cash if under

who knows ask the store

No minimum. Just made a $12.83 purchase on Zippay.

yes, with proof of purchase. But it depends on the product. Two months might be too long for a cup of coffee!

try

the logical thing to do would be to ask bunnings or go to a store & try to return it

If you paid by credit/debit card the money has to be refunded back on to the card Every business does it common practice if you paid by cash then you get a cash refund

Thank you.

I would be asking to speak with manager. You will need proof of purchase. Also check your consumer rights which may vary from state to state. If their claim is that the item has already been returned you should ask for the evidence if that.

Did you ask the manager asking here wont give you the correct answer

The proof of your return is that your receipt stores all the information when it is scanned onto the system. You might be using the wrong receipt when you have previously returned the same item.

I don’t have a Powerpass card