Poor communications and handling with insurance company following claims by another party for liability. Constant delays by the insurance provider to proactively deal and close the ongoing claim. Has been over 9 months. No clear status responses received after multiple phone calls and escalation.
Time phased photo evidence provided to company originally to hopefully come to swift resolution but still continue to be harassed by other claimant with little assistance from Bupa. Absolutely appalling. Will be moving once this all settles

Got the insurance as i got a huge discount purchasing this together with my health insurance. However, on the discussion with the representative try to be more detailed as their focus will be more on pushing the product to you rather than informing what are you getting yourself into.

Went with Bupa car insurance because it was the cheapest, and actually turned out to be the best. Had my first ding in 10 years and CGU handled the entire process - they were brilliant. Absolutely no issues, friendly people who explained the process to me. The claim was handled fast with no problems at all. I went into my preferred repairer, they sent the quote details to CGU and it was approved. Booked in my repair and just paid the $400 excess when it was done. Fantastic!
Cheapest for my car, CGU handles the entire claim process

Insurance documentation for our several cars was hopeless - with very poor documentation.
after changing some home policy details the company amended without notice a clause excluding all coverage of a younger drivers under 23yr on a car - just "because it had a turbo engine part" - this was our family hack around wagon. Separate prices not provided when asked for out 2 cars - appalling attitude of "customer service staff" over the phone.
originally was more competive
Appaling documentation, attitude, service, and price increases to existing customers

Just got quotes from 3 different insurance companies and BUPA (HBA) came up with by far the most expensive. On a comparison NRMA had the cheapest premium but wanted a massive $115 per annum to pay by the month ! OnePath were comparable in that they quoted a premium slightly higher than NRMA but they don't charge for monthly instalments. BUPA were close to $400 (50-60%) dearer than both NRMA and OnePath.
They had a couple of positive reviews where most insurance companies get none.
Too Expensive

If you call at 4pm on a Friday from WA, you get put through to CGU, who I then had a big fight with as they said they have nothing to do with HBA!!
turns out they do take messages for them, as HBA doesnt open again until Monday
It's cheap and nasty
Terrible service! never opened at the weekend! not good for WA people

They will guarantee not to increase premium for one at fault claim if rating 1, offer 3 year new car replacement, all sorts of free inclusions.
Reasonably priced, great features
Does not offer flexible excess to reduce premium, unless you choose cover for drivers under 25

Downgraded to a third party insurance now and found them to be the cheapest ! Had a great experience earlier on a not at fault claim so Highly recommend them.
Cheaper Premium and discount for excluding under 25 drivers, My wife and I are both between 25 - 30 . HBA was cheaper than AAMI, RACV &
None really

Just joined HBA. I was gonna join Budget direct, but got worried when I saw the reviews. Surprisingly, HBA gave me a cheaper quote. It was very easy to join and the policy seem very good (descent excess, good overall protection). I've just joined, so it's to early to tell the cons...
cheap and very good policy
Too early to tell