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Camperman Australia (page 4 of 11)
Reviewer Photos & Videos
- Verified customer
Lots of problems and no solution, unsafe!
We hired through Camperman finder and received an offer from Camperman, up untill the pick up everything was okay. Since the start of our holiday we had lots of very bad issues. No instructions were giving at pick up and soon it showed the van was not checked at all and many things were wrong: oil and water were down, housebattery did not charge, had to be replaced eventually after 5 days, waterpomp barely pumping, leaking in the cabinets (fungus inside). Gashose missing at all, had to purchase a new one. Sleeping bags got holes in them (worn o...Read more
ut) Also the fridge is worn out, cracks and stains inside. 1 cabinet and 2 draws opening during driving, we have to block everything to keep stuff inside. No necessary by law safety attachment for boosterseat, even though this was especially mentioned during booking. Door of cascabinet on the outside cannot be locked. Stoves only work sometimes, other times the gas stops by itself. No pole inside for connecting the table, duster was supplied with no handle (broken off). Musquito gaze got holes in them, windows can't be opened during evening/night. I must be forgetting some of it. We hired for two months and after one month now still no solution. Service keeps telling us they are waiting for the management. Terrible experience!Similar opinion? Write a review on ieatwords.com.au!
Great experience
We loved our 14 day trip in the Paradise Family 5 from Sydney to Brisbane. Staff were very helpful and quick to respond to any queries during the booking process. We found Camperman to offer the best price for our trip in comparison with other providers. We had no issues on collecting our vehicle and again the staff were very friendly and helpful in Sydney. The vehicle itself was great - clean, comfortable and plenty of living space as well as storage space. Everything needed was provided -
bedding, pans, utensils etc. We had no issues with the...Read more
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RileySydney Surrounds, NSW
Watch out for cancellation fees
I had a camperman van booked for May 2022 with pickup in Airlie Beach. I booked in Feb & had to cancel today 4th March. Plenty of time to notify you would think. But no, deposits up to $200 are non refundable if cancelled over 30 days from pick up.
The service to this point had been fine.
So can’t comment on the van but word of caution BE AWARE OF CANCELLATION POLICY
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LouiseGreater Melbourne (Metropolitan), VIC
- Verified customer
Terrible company, cancels bookings last minute with no reason. Holiday ruined.
Avoid at all costs! Big headache, terrible experience. I booked a camper and paid deposit. Booked flights and accommodation around Camperman trip. Cameraman Australia cancelled my booking last minute with no reason why and no replacement vehicle offered. I’m stranded and out of pocket substantially. Terrible company ethics! I would highly suggest if you want a smooth holiday, don't book with Camperman, they don't care less. As for compensation there is none either. But if you were to cancel you have to pay fees, how ironic! Upset and very annoyed, my holiday is ruined!
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MickaelGreater Melbourne (Inner), VIC
Very Happy, Amazing road trip
I Just come back from 3 weeks road trip with my family we hired a Paradise Family 5 Camperman Australia, from Sydney to Airlie Beach the van was very spacious and confortable, automatic transmission very easy to drive, a lot of storage to store clothes, bags and food, fridge had a good size and all linen and kitchen utensils were supplied. I definitely recommend this company great camper and great customer service.
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Larry RileySydney, NSW
- 5 reviews
Great experience
Really enjoyed my run up the coast from Melb to Sydney in a 3 birth Juliette from Camperman. Staff were great and the process was a breeze from start to finish. Will hire with them again.
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- Verified customer
Perfect first Australia trip with Camperman
We were happy with the service of camperman, friendly and very informative customer service. Our Camper Toyota Maxi was a little bit old/worn (400.000km), but we never had technical problems! The (kitchen) equipment was enough and had all what we needed for our journey.
We can recommend Camperman!
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FlashWellington
Our journey north
The customer service on pick up and drop off was excellent.
The van was basic & tidy and had everything that we needed for our journey - thanks very much, we will be back again to use Camperman
Thanks Sarah
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Good experience with Camperman
I had once rented a Toyota Hiace hitop caravan from Camperman, that was a good experience. That caravan was old and had run near 400000Km on odometer but it was in a reasonable condition and seams reliable, and it was cheap. Their staff at Gold Coast and Sydney offices are very friendly, everything was smoothly without any troubles.
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debGreater Sudbury
- Verified customer
Unreliable Vehicle, Customer Service Borderline
I was disappointed with this rental. I chose camperman because of their all inclusive pricing and it was definitely not the cheapest rental company.
The van we received was a 2006 with over 500,000 km on it. There were many small irritating things that were below standard: the passenger side window could only be activated from the driver side, the key did not work on the passenger door, the glove box fell off the hinge when opened, seats were worn through in spots, the front of one of the drawers fell off, no USB (not surprising given the ag...Read more
e of the vehicle). The biggest issue was the van broke down! We called for assistance and had to check all kinds of fluid levels then finally after an hour, camperman called RACQ. After another half hour the van started so we made our way to town in Mackay, however we were not able to go more than 60 km/hr. We were instructed to go to a mechanic which we did. We had to leave the van with him for over 4 hours during which time he repaired the fuel filter. This was 5:30 pm and it was getting dark so we found a campsite nearby. The most disappointing part was that camperman did not follow up with us to ensure the van was working well despite having my phone number and email address. Of course, no compensation was offered. I would definitely not recommend this company since they stock run down unreliable vehicles and the service is borderline.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Good but little thinks missing to make it perfect
We took a JULIETTE 3 from Brisbane to Cairns for 16 days and everything was good and we had a good experience for the price (it is not a low cost but it is not a premium).
However I think that it is not really cool to ask for extra cost for chairs, table and GPS and this should be give for free according to the price (at least for 2 weeks renting).
Also the gaz was not full and we had to fill it in a station (it is not costly like 10$ for 2kg but it is just not cool to have to think about that when you are travelling)
However, the coo...Read more
king fourniture were very good with (quantity and diversity) with almost all the essential you need when you are travelling allowing you cook almost all what ou want. However it could be nice to provide salt, oil, pepper, sponge and soap since usually you just need a little of this. Towels and sheets : we had 2 sleeping bas plus 2 sheets plus 2 towels so it was OK even if we will have prefer a blanket (when you travel with your girl/boy friend usually you prefer not to sleep separately).Similar opinion? Write a review on ieatwords.com.au!
Camperman is our man
Opnieuw een prima trip gemaakt met campervan van Camperman. Oud maar prima onderhouden goede banden prima accu. 4000 km in 4 weken en tegen een redelijke prijs. Indien mogeljk volgende keer opnieuw Camperman.
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Don't use this company !
Very very disappointed we hired a camper with Camperman a Juliette 3, a few days before our pick up they realised it was a Sunday and wanted to charge us for some extra fees for a Sunday pick up when we have been booking the camper 3 month prior. To avoid that we had to do a self check in by sending all documentation and no seeing anyone the day of pick up, no one to explain all details of our camper.
We were 3 and we were given only 2 pillows, 2 sleeping bags, 2 plates and 2 glasses... we had to wait to be at the next branch to pick up more ...Read more
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Life changing experience...
I can not say enough good thing about Camperman Australia... From the pick up to the drop off everything went perfect. I drove from Melbourne to Cairns the hole eastern sea board. And had a life changing unforgettable time. From the kangaroo sanctuary at emerald beach to the opera house in Sydney. I wish the trip would have never ended. And I’m so glad I chose Camperman Australia. The van was fully set up with every thing I needed from linen to cookware. The price was very reasonable and the service immaculate. You would be crazy not to seriously consider using this great service. Thanks Camperman Australia.
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Tanya GCairns
Camperman is the best
The Camperman campers are in excellent mechanical condition which gives you real peace of mind out on the open highway, and the campers are always spotless inside and out, the staff are always friendly and courteous throughout the whole rental period and i have always received the bond back within the time stated, I have never had any problems with the Camperman I have always received the camper i have chosen and i always have an awesome time with their campers, I would highly recommend Camperman to anyone.
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UKtravellerRamsgate
- Verified customer
Do not use this company!
I booked online from the U.K. for a Paradise 5 with toilet/shower and paid in full prior to pick up. When we collected the van in Cairns the water pump didn’t work so we could not use the shower or basin. The shower/toilet screen was also badly damaged and literally unusable. These were all pointed out to the agent doing the handover. He frantically rushed around offering us camping chairs, table, GPS, anything to make us go away and not complain! He asked us to come back to the Cairns office two days later (we collected on a Sunday and Monday...Read more
was bank holiday) and the water pump would be fixed but we had limited time and trips booked from Townsville and Airlie Beach so had to leave or we would lose money already paid for booked trips. He said we could call in to any of their depots to have it fixed but when you book day trips that require you to be on board a boat at 7.30am and don’t return until 6pm this is impossible. We decided to stay at campsites with showers and toilets and not waste time trying to sort repairs which should have been done prior to picking up the van! The van was tatty and grubby inside and out and the top bunk totally unusable for sleeping as the space was so tiny. The jigsaw puzzle of planks of wood and thin cushions needed to make the bottom bunk was ridiculous and uncomfortable with gaps between the cushions where they were so old and worn. The fridge was excessively noisy at night and the mesh screens on the windows were inadequate. Two of the windows did not lock at all so we were unable to secure the van while we were away from it. From the first booking enquiry it was stated that the insurance on the van was comprehensive cover. This is NOT the case. We were unfortunate to have a kangaroo run into the front of the van while in Burnett Heads. I reported the accident via email within one hour of the accident. Luckily we were not hurt but the van was damaged significantly on the front nearside and was no longer road legal. I was called the following morning and immediately told that I needed to pay a further $250 on top of the $500 bond I’d paid when I collected the van because this was a ‘single vehicle accident’. I was told they would email a form for me to sign my authorisation of this and they would charge my card. I did not sign or return this form and they have made an unauthorised charge to my credit card which I have raised a dispute about with my bank in the U.K. We were then told to take the van to a nearby garage and the mechanic would make good the damage. We did this but the mechanic said the damage was too great and he couldn’t repair it. He advised us to take it to a body repair garage in the next town which we did and I advised Camperman that we had done this. They were also unable to repair the damage so we made the decision to drive straight to Brisbane to the Camperman depot while we still had daylight. I rang the office to advise them of this and said that we wanted to swap the vehicle for a roadworthy one. They rang me ten minutes later and told me to take it to another garage in Brisbane for them to repair and told me I was liable for the cost of repair as it was a single vehicle accident!2 comments
I’m not about to enter into a war of words online with Camperman about their response to my review but will say this to the readers; Please note that Camperman did not mention the UNAUTHORISED charge ... Read more
they made to my credit card of $250 when they were still in receipt of nearly $2000 of my money for the unused days of the hire, which had been paid in advance and which I had told them to use towards the excess charge. I categorically told them in writing that they were NOT authorised to make any further charges but they did so anyway. Please also note that they claim the van would have been repaired in one hour! I wish I could post a photograph of the damage so readers could make up their own minds but considering a kangaroo weighing probably in excess of 150kg had run at full speed into the near side front of the van and two garages had already told us it would take days to repair, does one hour seem likely? I think not. We did return to the garage where we had left the van on the following day to check we had cleared our belongings and it was still parked on the grass verge outside the workshop and had not been touched. Also note that we were expected to drive a badly damaged vehicle that was not road legal to have it repaired and at no time was there ever an offer made of a tow truck or roadside assistance being sent to us. Interesting that you are bound by your terms and conditions when it suits you however you supplied us with a vehicle that had no working shower or basin, a toilet door that was hanging from its railing and windows that did not lock so we were unable to secure the vehicle! Obviously your part of the contract to supply the vehicle that I had booked and paid for doesn’t count...? How convenient. Hirers beware!Similar opinion? Write a review on ieatwords.com.au!
Good hire campervan
I rent online a campervan for like in 2 days and they were truly helpful and when de Got it it was really clean with everything inside needed so really Perfect and when we drop off was really quick.
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Excellent Camper
I had a holiday in this vehicle, and everything worked well. Payment and bond was handled with no fuss and the vehicle was exactly what I expected.
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Great little camper,
Had an awesome trip away in this little camper, it was pretty basic but met our needs, we traveled almost 4000km with out a hitch ..
Bedding needs to be up dated ..
staff were great easy to book with ..
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Purchased a vehicle
Three months ago we purchased a 2009 5 seater van - much worried about the high milege - but - we are very happy with the preperation of the vehicle and some 5000 km driving that we have done. All good
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Questions & Answers
Astaasked
How old are your campervans in average and with how many milage (paradise shower/ toilet)?
1 answer
The vehicles are old with very high mileage. According to their advertising the vans are 2006-2012 so don't expect a new and modern van because you won't get one!
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Christian C.Camperman Australia
Seems you did not read the terms and conditions properly? we have comprehensive insurance, the excess is $500 and carries an additional $250 for single vehicle accidents.
... Read more
33. SINGLE VEHICLE ACCIDENT: Single Vehicle accidents are defined as any damage that is done to the vehicle when no other vehicle is involved, or when the accident is with another vehicle, but THE HIRER cannot provide CAMPERMAN with the driver’s licence, name or the registration number of the other vehicle. Examples of single vehicle accidents include such things as running into trees, guide posts or animals, whether intentionally or not. Collision with animals are a single vehicle accident, as too is overturning the vehicle, or any other damage done to the vehicle for any reason when no other vehicle is directly involved. A single vehicle accident carries an additional $250.00 SECURITY DEPOSIT/BOND to be charged against THE HIRER’s credit card at the time of the accident. This van would have been repaired and back on the road for you in brisbane the next day by our mechanic, you arrived at 5pm, so the next day it would have been done in 1 hour, i have since spoke to him about you allegations regarding what you suppose he said and once again this is untrue and hes very upset and will also reply to your review. we are sorry you didnt get what you wanted, but we are bound by our terms and conditions and you should know this, I suggest reading them in future before booking and i am sure you will find ours are by far the cheapest for single vehicle accidents.