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Cannon Canterbury Freestanding CANTFS-SDEE Questions & Answers
8 questions from our users
Oldyasked
can you convert cannon Canterbury gas log fire from lpg to natural gas
No answers
Oldyasked
can you convert cannon canterbury log fire cantfs-sdeeb-lp from lpg to natural gas
No answers
Bob R.asked
where is the model number found on my heater
1 answer
Teghan R.Cannon
Good Afternoon Bob
You will find under the glass of the heater there is a fascia panel. By removing this you will find you units compliance plate which will have the model number.
If your unit is older than 2009, you may also find a copy of this in the back of your user manual.
Kind regards Cannon
Gregasked
Cannon Canterbury freestanding log fire works alright but fan even online is extremely noisy how much is a new fan and where can you buy one
1 answer
IXL H.Cannon
Good Morning Greg
Please contact our office on 1300 727 421 for recommendations.
Kind regards Cannon Appliances.
Steveasked
Logs do not go red. Everything else is working
3 answers
Teghan R.Cannon
Hi Steve
Thank you for your question. The reason the logs are not turning red is the burner bed in which the flames comes from, is in a pattern around the log set, it does not go through it.
Kind regards Cannon Appliances
Does that mean it is safe to use. It is not a free standing fire but in the wall.
Teghan R.Cannon
Good Morning Steve
It sounds as though your heater is operating correctly. If you would like to be sure, please contact our office on 1300 727 421 and we can discuss this further.
Kind regards Cannon Appliances.
Jenny Della-Vedovaasked
Hi,
I am looking to take out a Cannon Canterbury that is in a house I bought and put into another house. It is inbuilt. Can they be installed into an existing fireplace? Could it be installed into a living room and not be flued to the ceilling but built into a box on the wall? Hope this makes sense? thanks Jenny
3 answers
Hi Jenny, sorry I am not sure . A cannon heater supplier will be able to tell you. Cheers & good luck John
Google cannon Canterbury inbuilt heater instruction manual may assist.
Sampford IXL A.Cannon
Hello Jenny, The Cannon inbuilt gas log heater can be installed into an existing fireplace or a fabricated fireplace, however it must have a flue attached which terminates to atmosphere. It must be installed by an authorized person in accordance with manufacturers installation instructions and Australian Standards. Kind Regards Cannon Appliances.
L Tanasked
what the cost is it include installation?
3 answers
The unit including flu kit was $3850.00 and connecting the gas bottles, valve & pipes plus fitting flu kit cost me $600.but I am in a regional area. I'm happy that I made the decision to buy Cannon Canterbury again. Cheers Jimbo.
NO the installation was another $80 to $120 .I have had it replaced approx every 2 years.
John C
Sampford IXL A.Cannon
Hello L Tan, the costs associated with the installation of a Freestanding heater can vary from home to home. Materials such as gas fitting components, does a gas line need to be run to the heater? Penetration of ceiling and roof need to be considered, is heater going to be installed in a single or double story dwelling? It is recommend that you obtain some quotes from licensed plumber/gasfitters.
Cannon Customer Care
feebeck69asked
How can I get a manual for the Fitzroy Cannon free standing? I have no spark to ignite the pilot!
2 answers
Just search the model number online with the word manuel in the search
Malcolm R.Cannon
Dear Feebeck69, the manual may be downloaded from our website at http://cannonappliances.com.au/media/3254/F3842-D-Canterbury-Freestanding-instructions.pdf, alternatively, please contact our Cannon After Sales team on 1300 727 421 (Monday to Friday 8.30am - 5pm) for further advice or to arrange a regular service call.
Regards
Cannon
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