We have just moved into our new home with our Cannon Freestanding gas heater that will not stay alight. We have had the fan replaced on the advice of the gas plumber but it still just turns on then turns straight back off again.... very frustrated and disappointed especially after reading all of the similar reviews. Please lift your game cannon and give us all a decent product.

I had my heater serviced and it had to be disabled do to carbon monoxide spillage. When I phoned cannon they said I needed to add more ventilation; leave the door open or window. Why have the heating on. I now have to buy a new heater. Looking at the reviews most of the gas freestanding heaters have issues. Why cant suppliers help you when there is an issue. I feel it is dangerous only that I had it serviced or I would about the carbon monoxide spillage.

My elderly parents have one of these it has never worked properly since they got it 8 months ago. Now they are told they have to pay for parts to fix it. Rip off. They should be ashamed. They have been told it’s now out of warranty after just 8 months.

2012 Purchased from Gstore $3200
2014 Electronic module faulty, 1 month with no heating as no-one will service these models (I wonder why), $550 to replace module with 'new and improved' module
2017 Electronic module faulty, 1 month with no heating, 2014 repairer will no longer touch these models (I wonder why), long waiting list for few technicians willing to work on them, another $660 to service and replace module, IXL has sent wrong part from Sydney, still no fix, still cold.
Sadly, these heaters seem fundamentally flawed. If you don’t believe me, check out all the angry reviews on ieatwords.com

Bought this junk in 2006. within 3 years the control card failed. Expensive considering the components on the PCB. Soon after it started leaking carbon monoxide. It has been unused ever since. Asked for quotes to have it looked at and were given ridiculous prices. So it has been sitting there just to remind me why I shouldn't buy from this manufacturer again. Very expensive piece of junk.

Had one for years and loved it. Never gave me any problems but the fan is noisy on high. Just moved to the south east and buying the same again at Lens Trading. I hope that it's as good as my last one or better even. This one is free standing also but will be on LPG.

My freestanding canterbury has had the electronic ignition replaced three times in about 10 years .cost each time about $250.00 to buy plus $80 to $120 to install it .They last about 2 years. I rang Canon & the person there told me the heater is 11 years old and was not very helpful. Well I am sorry but when the first one went it was only 3 years old & then it went every 2 years. Heater was great when working, but service from canon ? .The last time I had it replaced the service guy told me about a safety problem, carbon monoxide leaks so he checked it and it was reading 30 upwards .He turned it off & told me to ring Canon. I did this & got the same result as last time.0 help .

Looks like here we go again after replacing a Fitzroy with a Canterbury. Replacement heater is two years and one day old and won't start. Sent Canon an email & follow up phone call and get a fairly dismissive Sampford IXL Canon representative on the other end.
Yes the heater was replaced - at my expense, with a new Canon Canterbury that is doing a similar thing to the last one except this one won't go at all.
Why oh why did I let myself get talked into another Canon!

We installed the Canterbury to replace a large freestanding wood heater 5 years ago, and we have never looked back. Simple, clean, reliable operation, realistic wood fire appearance and much safer than a wood heater. Cheaper to operate, too. Unless cutting firewood is your hobby, or you have don't access to reticulated gas, why would you persist with wood heating?
Fuss free operation, reliable and efficient

I purchased a cannon Canterbury heater, It heats our living area about 50 sm. We start it on high for 10 minutes then turn to low. Our gas bill has decreased because we now only need our ducted heating in the mornings and for a brief stint at night. It turns on an off with the push of a button.
Energy Efficient

It is mid winter, school holidays and our freestanding Canterbury gas log fire has decided to stop working after only 3 years.

The heater, while efficient, is noisy. Worse that that, it is unreliable. Buyers beware ~ proceed with caution!

I wish that we had never disposed of our pot belly stove.

We think there's a problem with the ignition and judging from other review posters we're in for a rocky time trying to get it fixed.