Cannon Fitzroy In-built FITZIB-SDEN Questions & Answers
- MPNs: FITZIB-SDENB and FITZIB-SDENP
I have just cleaned the glass. can you please tell me which way the fascia that hides the screws that hold the glass goes.does the wide bit go up the top or the bottom.Thanks
Hi Den,
Please see the link below that will assist you.
https://www.cannonappliances.com.au/media/wysiwyg/Cannon/Cannon_PDF/F3841-E-Cannon-Inbuilt-Instructions.pdf
when Fitzroy Cannon gas heater is on medium should the flame appear to the left and rtight of the element. The flame only appears to the right of the element at the moment
My Cannon Fitzroy beeps 4 times and turns off soon after turning it on (a minute or so).
I realise it it going to safe shut down mode but why? I’m having difficulty to get anyone out to look at it.
It is most likely the CPU. If under warranty it should be covered. If not I think it is about 400-600 dollars. I had to have mine replaced just after 18 months so was still covered. The instruction bo...
Read moreok does not tell you what 4 beeps is. Getting warranty assistance with sampford IXL can be an exasperating experience, good luck.
Hi Jacinta,
The four beep code is indicating an error has occurred with your heater. The PCB board then flashes an error code which can help narrow down what the issue is. You will need to call Canno...
Read moren Customer Service to discuss this further or refer to the last third of your manual where the troubleshooting advice is found. Our number is 1300 727 421.
Why does my Canon Fitzroy gas heater keep blowing out?
Unfortunately it is a common issue with these heaters. You may be able to get somebody from Ken out to replace the igniter switch for you
I have had a cannon Fitzroy fireplace for 5 years, constantly start and stop when igniting, sometimes days to actually start up again and run, rebuilt twice, serviced constantly and still a problem. M...
Read morey other fireplace is another brand (heatmaster) and older, works like a charm. Big mistake not sticking with same brand.Hi Paul, we're sorry to hear you are experiencing issues with your heater. If you would like a preferred Cannon technician to look at your heater, please give the customer service team a call on 1300 727 421.
After 15 years of trouble free heating the ignition module started making a rapid ticking noise with the unit turning off. Tried getting a new DUNGS module but stopped producing that module 10 years ago............NOW WHAT
Can't help you re the new module but can I say you are so lucky to get 15years out of it!!
Mine started playing up after about 2 or 3 !!
Worst thing I have ever purchased in my life..
Sad to hear about your heater, Cannon should've replaced it as it sounds like a lemon. I have found a place they check and repair the DUNGS or other type of boards (not cheap) from the estimate, but c...
Read moreheaper than getting a new one, maybe a different brand....this time......still waiting on a reply from cannon re other options as I would like to purchase a new replacement Module as I would think a well maintained gas unit should last.
Hi
We have Fitzroy wall log heater. Worked like a charm but this year it cuts off too quickly before the temperature builds up. Flame starts then within 10-15 sec it becomes low. Seems like an issue with sensor/thermostat. It has a Techrite unit inside. Any suggestions would be great.
Hi Sam, so sorry to hear you are experiencing this issue with your product. As this appears to be quite a technical question I would recommend you get in touch with our customer service team directly ...
Read morevia [email protected] or on 1300 727 421. Please do not hesitate to contact us if you have any further questions. Kind regards, Cannon
How do l get in touch with Cannon to report a problem involving one of your service representives please? The number at present is unavailable due to Covid. Thanks,Ruth
Hi Ruth, so sorry to hear you have experienced this issue. If you could please direct your message to [email protected] and someone will be in contact with you to resolve this. Thank you for your pat...
Read moreience. Please do not hesitate to let us know if you have any further questions. Kind regards, Cannon
I am in Clapham, Adelaide.I have a built in cannon Fitzroy heater Installed 2010.. It turns on and burns well then turns itself off. Why does it do this? What is the problem?
Susan
Hi Susan,
Unfortunately if you read all of the review on this heater you will find it is a very bad purchase! Although I cannot tell you the exact reason I think it is something to do with the starter...
Hi Susan, so sorry to hear you are experiencing this issue. As this appears to be quite a complex problem I would recommend getting in touch with our service team directly via [email protected] or on...
Read more 1300 727 421 so they can provide specialized advice on how to resolve. Apologies I could not be of further assistance. Please do not hesitate to get in touch if you have any further questions. Kind regards, Cannon
I am looking for a really good inbuilt gas fire to fit my existing fireplace. I have been advised that the Rinnai equivalent would not fit as well as the Cannon. However I have just read all the terrible reviews for the Cannon Fitzroy and now I am worried! It's about $1000 cheaper than the Rinnai but I'd rather spend the difference in remodelling the fireplace if it means I get a better product! What guarantees, if any, can Cannon give me to actively consider your product?
Hi Melanie,
For additional information about this product, please refer to our website: https://www.cannonappliances.com.au/indoor-fireplaces/gas-fireplaces/inbuilt/fitzroy.html
...
My model from 8 years ago is still a nightmare. I didn't use it at all last year because I couldn't afford another expensive service call and it wouldn't light yet again. Unless the heater has had a c...
Read moreomplete overhaul and redesign and is 1000% better than my model, I'd go the Rinnai. I'm going to service the heater this year but I'll be looking to get rid of this Cannon disappointment.
Agree worst heater don’t buy Cannon Heaters. Remember the Leyland p76 motor vehicle this is the same. The company should be ashamed
We have had 2 Canon gas heaters here for several years and while not used extensively (mild climate) they have both performed well (via wall mounted remote controllers). BUT, while pressing buttons on one of the remotes, the display has changed to deg. F and I can’t get it back to C with the p,t,t,a/m routine. Suggestions please....
Have you tried removing the batteries from the remote? Then wait 5 minutes and put them back in. It might display deg C or routine might work! Could also turn fire off at master switch nearby (not the switch on the heater itself).
Thanks Stephen...I did try the power / batteries routine to no avail...pleased to say I've now found the problem...in the particular instructions, the manual does not include the need to enter the bu...
Read moretton sequence in under 2 seconds. The clue lay in an adjacent section of the manual for a similar config. Cheers...Hi Waldo, glad to see you resolved your query. Please do not hesitate to reach out if you require any further assistance. Kind regards, Cannon
I have a Cannon Fitzroy purchased in 2009 we have had several issues with it along the way and had them fixed. Now when its windy outside it blows the flame out. Do you have any suggestions ?
Have a cannon Fitzroy heater. Has been nothing but trouble and loud, very loud fan (awful ) Tonight the on /off button wouldn't work ( could not turn it off ) so turned it off at PowerPoint.. no idea if that's safe . The control buttons get very hot ! Really saved up for a good heater - nothing but a money pit / always something going wrong .
I had ours serviced last month (buy a new service man) and he found that 1 of the 2 fans had been put in backwards!! This was causing excess dust issues and a noisy fan. It is much quieter now and more heat efficient surprise surprise.
Good Afternoon Gillian
I am sorry to hear the issue you have had with your heater. If you can please contact our office directly on 1300 727 421 that would be great.
Kind regards Cannon Appliances
We have a new cannon Fitzroy and the control panel on the side gets so hot you cannot touch it without burning your finger. Is this normal? A service man was sent to check it and they tried to charge me $200 for the check up. Of course the heater was cold and unless the service man waited around for a few hours for the heater to get hot it was a waste of a visit which I mentioned to the young person from cannon. It is still getting hotter than I feel it should on the outside side panels and the low setting seems way too high, but cannon don’t really want to know about it. What would you suggest
Good Morning Michael
I am sorry to hear this. Please contact our office again on 1300 727 421 and we will arrange a service agent to re attend. I might suggest having the heater already running prior ...
Thanks Rebecca, I have arranged this already. Can I ask also what are the 5 safety features of your power flue models as the website and the product pdf only list one.
Hi Michael
My apologies for the delay. I have reply the answer to your email inquiry.
Kind regards Cannon Appliances
Why is our Canon Fitzroy inbuilt heater turning itself on?
This has happened three times.
SICK AND TIRED OF THIS PROBLEM
Worried its going to come on when we go away.
You havent replied to my last review MAGGIE.
Maggie, try turning the power point off that it’s plugged into for the fan. This was the only way I could stop my heater from constantly trying to fire up. It worked for me. My experience of this he...
Read moreater is not good. Finally after many phone calls to Cannon and I confess they only helped when I resorted to tears would you believe - they suggested someone from the northern suburbs of Melbourne a long way from me to come and fix my heater. An angel, Mr Swift, came and replaced the fan - twice now in four years! Good luck!Hi Maggie, we are saddened to hear of the recent problems experienced with your Cannon Fitzroy Heater. Please contact our Customer Service Team either by telephone on 1300 727 421 or email us at serv...
Read more[email protected] with "Cannon Product Review" in the subject line and provide us with your contact details so we may address your concerns. Kind regards Cannon Appliances
Cannon Fitzroy installed 2009 worked very well until after having it serviced 3 weeks ago was told it is dangerous because canon monoxide is being drawn into the house when heater is off but exhausts fans are on what can I do?
Good Morning ABE
We are sorry to hear this has happened. Based on the information you have supplied, it is possible the heater was switched off due to negative pressure. If you would like to contact ...
Sometime in the past few years Cannon put a notice through media outlets that some of their Fitzroy in-built heaters needed to be checked because there was a problem with release of carbon monoxide. I...
Read more suggest you liaise directly with Cannon as we did to check yours is not an affected model. From memory they required date of manufacture and exact model no. Hope this helps and good luck. Nellie
I would go back to Cannon & get them to to repair or replace at no cost to you. I should have done that the first time ours leaked carbon monoxide.
Hi we have a cannon Fitzroy 2007 model which has been a fantastic heater with out fault for 11 years never missed a beat until last week it would not ignite we got service guy out today and have been told the combustion fan needs replacing we have been told that this part is probably not available in that model any more is that true? thanks Gerard
Good Afternoon Gerard
Thank you for your questions. We do still have fans available for out 2007 model heaters. Please contact our office directly on 1300 727 421 with your date of manufacture, and i...
I have a Cannon Fitzroy gas heater. For the last two weeks when i turn the heater on the remote temp is 7 degrees. Normally the temp is 20 degrees or whatever has been set. I have also noticed that the desired temp changes by 1-2 degrees while the heater is on. I have changed the batteries. Any ideas? Thanks Sharon
Good Morning SharonM
Thank you for your question, it is possible that the remote has somehow change from "Automatic" operation to "Manual". If you can please contact us on 1300 77 421 with reference ...
I have a cannon Fitzroy log fire and when it starts it fires up for a few seconds then gives 4 beeps and shuts down and recycles again and again without lighting up properly
Hi have a cannon fitzroy heater that was intalled in hpuse when bought it 3 years ago ot is a 2008 model. Has neen working fine this winter for 2 weeks except for the usual blower fan noise but 2 days ago went ti use it and it ignites then flame goes out. Have removed front to check flash code it says pressure switch failure and to check both combustion and blower fans which i have they both working any ideas what to replace is it a pressure switch? And if it is which one as there are 2?
Hi, If you have not already done it - do a Google search for your particular model and download the manual as a future reference. I had similar problem and I called in the official rep to come and ch...
Read moreeck mine and I would recommend giving the Head Office a call (they were very helpful) They should be able to give you the name of the nearest authorized technician. I did all this and it still took several visits and the problem remained even after replacing the ignition card and blower and a couple of other parts. Finally they replaced the main control board and that fixed the problem. Be advised I do not think it a good idea to try and fix it yourself. Get a quote for the replacement parts as they can be a bit pricey and consider the age of the fire and replacement cost. Hope this helps Ian H
Sound familiar I also checked pressure switches and all good. Called in service tech to replaced main control board.
Hello I have an older canon standalone gas heater that stopped working yesterday. It started making load noise when we switched it on. This lasted for 4minutes then the fuse blow. The fuse was replaced.... the fan goes but there is no signs of ignition.......
Do you think it's worth repairing?
Good Morning Gman
Thank you for your questions, so we can advise a recommended service agent, please contact us directly at [email protected] with your contact number and postcode.
Kid regards Cannon
is the gas adjustable?
Good Morning Andy
Thank you for your question, in relation to your Cannon Heater. The gas level is adjustable on the heater. This should be preformed by a qualified Gas Fitter or Licensed Plumber.
I...
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