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Captain Green Solar
Martin LGreater Melbourne (Outer), VIC
Value for money & great installation
The panel installation was easy quick easy & the installers were so polite & helpful. The company was also so helpful to an older couple who didn’t really understand how it all worked
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Most unprofessional company I have dealt with. Taking my business else where.
I got approved in Oct 19 been waiting 4 months for an installation date. Finally gave me a installation date and installation didn't occur. Didn't communicate with me either about it, I had to keep following up with them.
Provided me a quote and then told me they couldn't do what the quote said 4 months later, kept making excuses and said it was too difficult. Electrician came onsite and he told me that I could have the bigger system, yet the sales people keep lying and telling me that I couldn't even though the installer said I could, kept tel...Read more
1 comment
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brian cHunter Region, NSW
- 3 reviews
installer rude
not easy, installer was rude and dismissive on arrival, after a couple of hours he, removed panels he had installed and walked off the job half way thru without giving a reason, obviously having problems with the company and clearly did not want to do the job, after several calls no response as to reason from captain green solar so went elsewhere and got a better deal and prompt install.
1 comment
disappointed as had 2 previous roof solar systems fitted by them and had a high regard for the company.
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RingMatVictoria
- 2 reviews
- Verified customer
Outstanding service
They don't call Captain Green Solar for nothing these guys were brilliant for me and at the TOP of their game from the Initial Conception ( phone calls etc, scheduling etc ) to completion( install) everything was organised and on time. Installation was professional, quick and really great quality. Highly recommend for anyone looking to get solar from the TEAM at Captain Green Solar you will be impressed
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The reviewer stated that an incentive was offered for this review
NonameGreater Melbourne (Metropolitan), VIC
Still waiting for my panels after 2 months. Watch out for the list of excuses for non delivery.
Installation postponed time after time. And after all this I still can't get an installation date. I have to phone in each week to get an update. And now I'm told they can't get the panels. I've paid the deposit on a product and device the company can't deliver on. I've been patient but my patience has now evaporated. Consumer Protection or VCAT are my next options.
1 comment
Captain G.Captain Green Solar
Hi there,
Are you able to provide us with the invoice number ? We will look into the matter right away and provide you with a concrete solution. ... Read more
Please accept our apologies for any inconvenience caused. Thanks Captain Green TeamSimilar opinion? Write a review on ieatwords.com.au!
R CarsonCentral West, NSW
Dodgy SCAMMERS
Terrible experience just shonky installation..dc isolators came off ..installers hardly spoke any English ..aggressive sales forced me to pay a deposit...told me Ill be installed within 4 weeks and its been over 3 months
1 comment
Captain G.Captain Green Solar
Hi R Carson,
Thanks for your review. ... Read more
At Captain Green we take customer feedback seriously and would like to investigate the matter further. Are you able to provide us with the invoice number that you made the system purchase under ? As we are not able to find your details on our system. Regards Captain GreenSimilar opinion? Write a review on ieatwords.com.au!
Aurelio H.Greater Melbourne (Outer), VIC
Terrible!
Customer service is slow needed follow-up for the installation paperworks. . 2 month installation still not connected to the grid.
Not happy with installation of the panels they were all facing east??!!!
4 comments
Captain G.Captain Green Solar
Hi Aurelio,
We are sorry to see that you have had a poor experience with us. ... Read more
Are you able to provide us with the invoice number. We would like to investigate the matter and take all necessary steps to ensure this does not happen again. Regards Captain Green TeamPA23766 invoice number
Captain G.Captain Green Solar
Hi Aurelio, the number provided corresponds to a different customer. Are you able to provide the ST number ?
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RodSydney, NSW
Excellent sales service and competitively priced quality Solar System
I didn't end up choosing Captain Green Solar but was very impressed with the level of service. Being new to Solar, Tony cut through the nonsense, focussed on what I need to meet my requirements. He even took the time to meet me at his warehouse to show me the products. Excellent sales service and competitively priced.
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Ali KhanSydney, NSW
Professional Process and Installation
It was a pleasure to deal with Andrew from Captain Green Solar. His knowledge and experience in the industry was like no other. Installation was prompt and fast. Will recommend to family and friends
1 comment
Captain G.Captain Green Solar
Hi Ali,
Thank you for going solar with Captain Green.... Read more
We appreciate your support. Please note, any referrals you have can be added via this link - http://www.captaingreen.com.au/refer-a-friend . Once they are installed, you will be eligible for a $100 gift voucher. Kind regards, CGS TeamSimilar opinion? Write a review on ieatwords.com.au!
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ElleSouth East Queensland, QLD
- 6 reviews
Fast, friendly service and installation
I was pleasantly surprised by the efficiency of Captain Green Solar. The sales process was straight forward and easy. The install was done within a week of signing up. Excellent results. My one concern was that one tile was left cracked following the install, and the installers hadn't mentioned it. Thankfully my roofer was willing to check over the install.
1 comment
Captain G.Captain Green Solar
Hi Elle
We appreciate your feedback.... Read more
Thank you for your support. If you have any referrals, please feel free to send them via the following link - http://www.captaingreen.com.au/refer-a-friend/ Kind regards, CGS TeamSimilar opinion? Write a review on ieatwords.com.au!
Fantastic company to deal with and excellent installation
From start to end the team at Captain Green were fantastic. Malalay was so helpful and so easy to deal with nothing was a problem for her she had arranged Heath and his team to carry out install which was also perfect with no issues whatsoever. I can’t speak highly enough of Captain Green Solar!!! I even compared other systems installed by other companies within a few KM radius of our home and our system performed the best by far.
1 comment
Captain G.Captain Green Solar
Hi George
Thank you for going solar with Captain Green.... Read more
We appreciate your support. Please note, any referrals you have can be added via this link - http://www.captaingreen.com.au/refer-a-friend/ . Once they are installed, you will be eligible for a $100 gift voucher. Kind regards, CGS TeamSimilar opinion? Write a review on ieatwords.com.au!
janoGreater Melbourne (Outer), VIC
- 2 reviews
What a waste of time
Paid in full in December.Panel installation was good, but after this was all the issues. Spelling mistakes in documents supplied.Still waiting for this to be connected correctly and start receiving solar benefits.
Problem with zeversolar whom they use, can’t get on there system .
What a waste of money.
My energy provider has contacted them 4 times to get the information that they need to provide for the meter to be updated. I have also called them and explained the issue with provision required of Ausnet Document .
Tuesday further message from...Read more
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Ken CSydney, NSW
We are very happy we chose Captain Green!!!
I am one pleased customer!
Highly recommend Captain Green and will be referring them to our friends and family!
I came across Captain Green from Solar Quotes and thought I would give them a shot.
System: 35 x 300w Jinkos, 10kw Fronius Inverter + Fronious Smart Meter
Location: Kellyville, NSW
I had rung a few other companies however people were just taking my number down and would not call back (I did get through to a few other companies but after reading their reviews I wasn't going to use them just got quotes). ...Read more
I rang Captain Green late afternoon and got connected through to Aaron (do your self a favour and speak to Aaron). He was not pushy at all, did not get frustrated when I kept asking a million questions and did not mind running through different options when I wanted to try and fit some panels on our north facing roof. He is very knowledgeable and explained things in detail for me. I spoke to him on the 3/4/19 and the next day after not hearing back from any of the other highly rated companies - I rang him back negotiated a better price and we did a deal and I paid my deposit. After leaving my deposit the other 4-5 companies had submitted their quotes and they were all well over the price I had negotiated with Captain Green! Whilst waiting for authority approval to install I went back and forth with Aaron thinking I had made the wrong decision to go East - West Split. I called him once daily with my concerns but he talked me through it - Worked out what the difference would be and the benefits of either scenario. He even talked me out off adding another system for the northern roof (who tells you to not spend more money). I'm glad he did though as I don't think we will need a system larger than what we have now. His advice was to go with what we had ordered - Run through a few bill cycles and review after that. That's what you want to hear from your sales consultant - Rather than the usual upsell!! From then I was in contact with Dipti who was handling my install - She was understanding (and very helpful) and worked around what dates suited us best. Our system was installed yesterday by Tony (recommended by Aaron) and his team - I cannot speak of them highly enough. They were prompt, very very very polite and efficient. Workman ship quality is perfect! We have a double story house and all cables are hidden - there are no exposed conduits whatsoever. The inverter install is also very neat. They started arrived around 8am and started around 8.30am and were here till after 6pm. Our install was a big job given we had 35 panels and on top of that we had requested the Fronius smart meter which involved alot of extra wiring (most of the work was in the wiring). Everything was left neat and tidy all rubbish was removed. Due to the sun setting Tony was unable to test the system and came back today (Good Friday) and spent an hour with me setting up the inverter and setting up the wifi monitoring on my phone. I was amazed he offered to come back today when he could have said today was a public holiday (which I would have understood). I am truly amazed with the service we have received from Captain Green Solar through out the whole process from Sales through to Install.1 comment
Captain G.Captain Green Solar
Hi Ken
We appreciate the time and effort taken to complete this review and are very pleased to hear of your positive experience.... Read more
Thank you for choosing to go solar with Captain Green. Kind regards, CGS TeamSimilar opinion? Write a review on ieatwords.com.au!
Peter TangGreater Melbourne (Metropolitan), VIC
- 2 reviews
Amazing! Quick! Affordable!
Captain Green Solar and their electrical contractor PSE Electrical were able to get my solar installed quickly and professionally. Was able to install a 6.6KW system without a glitch. System after rebate would pay itself off in under 2 years. Solar generated on a clear day in Autumn has peaked over 30kw. I have been recommended CGS to anyone who is after the best of the budget systems.
1 comment
Captain G.Captain Green Solar
Hi Peter
We appreciate the time you have taken to complete this review and are very pleased to hear of your positive experience.... Read more
Thank you for your support. Kind regards, CGS TeamSimilar opinion? Write a review on ieatwords.com.au!
DillzioMetropolitan Adelaide, SA
- 9 reviews
More time, trouble and stress than they're worth
My Captain Green Experience has been nothing short of a nightmare. They don't have the expertise they claim, they have poor communication with their installers, they are unable to do things when they say they will and when things don't happen they don't inform you beforehand and you're left having to chase them up to find out what's going on.
It started when I got a quote for a solar system and they told me I could have 5 solar panel put on my carport roof, in addition to panels on the east facing tiled roof. When the installers came they said...Read more
they couldn't install them on that roof unless an additional beam was added for reinforcement. Rather than Captain Green taking responsibility for their error, they just wanted to charge me for what they were able to install - even though the 5kw inverter was bigger than it needed to be without the panels on the carport roof. I ended up having to reinforce the carport roof myself for them to proceed with the installation. Also, the installers had no idea what they were supposed to be doing even though I'd gone through it all in detail with the sales rep, the installers had to call me while I was at work at work to ask where the panels were going and if they were removing the existing solar system. The inverter was not set up properly, and it kept shutting down with 'error code 43'. After some research online, and reading up on the technical standards, I found that the inverter had not been set up properly for the SA power network, even though it's apparently a legal requirement. After logging into the inverter and setting it up as per this document https://www.sapowernetworks.com.au/public/download.jsp?id=9561 the inverter worked correctly. They also didn't install the power meter for export limiting, so my system has been exporting over 5kW to the grid since January. Since reinforcing the carport, I have been told 4 separate times that the installation would be happening in the next few days, but 3 times I heard nothing and had to contact them to find out what was going on, and one time last week I was contacted by the installer to say they can't proceed with the installation because the wrong parts were delivered, even though they did the site inspection 3 weeks earlier giving them plenty of time to source the necessary parts. I still don't know when they're finally going to finish installing my system. The equipment they use seems to be pretty good with regards to the panels and inverters, but from what I've seen they are unable to deliver what they promise with regards to expertise and good customer service.Similar opinion? Write a review on ieatwords.com.au!
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olyamelbourne
- 12 reviews
Disgraceful and misleading
an abominable unreliable company. I was booked so they come to install. I took day off to b home. On the day to install I received a call and they cancelled it. Said to me the next day they will come. Never showed up. Not returning calls. I will It's very disappointing. They never turned up. Was waiting for few month no phone call return nothing . Run AWAY from this company
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Terrible Custom Care, Scammers DO NOT USE
There are plenty of other solar companies out there. DO NOT USE THIS ONE. I was awaiting the panels to be installed for 2 months (it took 3 months to get to this point) to then receive a phone call stating that I would need to pay an extra $1500 to proceed as they had not installed the panels on a tiled roof before. I have been reading through other comments below and it seems that this is something they do to con the customer into using their company. I tried to contact custom care a multitude of times, to which I had no response and no return...Read more
phone call. I finally got a hold of the "sales manager" who said if I do not want to pay the extra then i could take my business elsewhere. Just do not use these guys, not worth the time and hassle. I am now 6 months in from starting with these guys and I have no solar and back to square one.3 comments
Captain G.Captain Green Solar
Hi Todd
Thank you for your review.... Read more
I have located your customer profile and followed up with the relevant individuals to review this matter. We sincerely apologise for any difficulties faced during your sales order with Captain Green Solar. Please note, that you initially signed up with CGS mid December 2018. Due to the end of year rush, we do require an estimated time frame of 8-12 weeks to complete your install. The issue with your installation was that you required a special type of tilt that fixes onto your tile roof. As mentioned, it is very rare for Captain Green to do an installation in which the panels are placed with tilts onto a tiled roof. As advised by your consultant, the additional costs to purchase the different type of tilt frames would be $1200. Once again, we sincerely apologise for not being able to proceed with your installation. Our terms and conditions enable a full refund for the customer, should you not wish to proceed with any unforeseen extra costs involved. As per your request, your order was cancelled. Please feel free to give our office a call on 02 8203 5440 to discuss any further queries. Kind regards, CGS TeamThe issue was not with the value of the additional price but the fact it was not mentioned until after I had approved finance, made payment and organised an install date. Your staff had seen photos of... Read more
my roof 3 months prior. If you had not noticed that the roof was tiled and on a slant from prior inspection of both photos and a site inspection, the onus should be on the company. It should not be up to the customer to redo everything that had taken so many months to complete. Your company is run in an unprofessional manner and the customer care (especially from the manager) was extremely poor. Arrogance is a trait that does not go down well with anyone, especially a customer that has been asked to fork out more money when a project was meant to be complete, let alone started. Door to door sales and cold calling might be working for you now but customer retention and feedback ensures business longevity. Good luck.Captain G.Captain Green Solar
Hi Todd
Thanks for your response.... Read more
We have taken your feedback into consideration and do apologise for the inconveniences. We do apologise for not being able to communicate with you at the start of the process about the different kit required for your install. We were ensuring the correct kit was sourced, and seeing the best price options available. After speaking to management, we were able to bring the costs down to $1200 for you. We also needed to liaise with our CEC Accredited Installer and so there were some delays in getting the information across to you. We do sincerely apologise for the inconveniences. We will definitely take your feedback on board to improve our internal processes, as we do pride ourselves on excellent customer service. Please do note we do not cold call or door knock to generate our business. All customers are warm leads. Kind regards, CGS TeamSimilar opinion? Write a review on ieatwords.com.au!
Paul TPerth, WA
They Ignore After Make Full Payment.
Got 6KW panels and 5KW inverter with 10 years warranty on Jan 2022 but never get more than 3.7KW.
Tried to contact them by send email and Facebook message.
But Never get reply.
Look like they ignore when want to claim.
1 comment
Captain G.Captain Green Solar
Hi Paul
Thank you for your review.... Read more
Please note, that Captain Green Solar strives to deliver quality service to all our customers. We have looked into this matter and note that your email was sent on the 19th of January 2022 and escalated to the relevant individual. We note the Support team has been in touch with you on 22nd Feb 2022 and has successfully resolved your queries. We further note that you would like your solar consultant to get in touch with you and he has sent you an email response in relation to your query. In future, please do lodge a Service and Repair form from our website if you experience any issues with your solar panel system: http://www.captaingreen.com.au/service/ Once done, please do allow a few days for our Support team to be in touch with you. Feel free to call 02 8203 5440 with any further queries you may have. Kind regards, CGS TeamSimilar opinion? Write a review on ieatwords.com.au!
ronsterSouth East Queensland, QLD
- 5 reviews
- 1 like
Great Investment. Highly recommend
From the first step to the completion, all the staff were quite helpful and organised the whole process in a timely manner. Rehnuma, and all the other staff members were quite courteous, replied to all the queries and kept me updated throughout each step. Their installers in Brisbane were quite professional and helpful as well. I highly recommend these guys.
1 comment
Captain G.Captain Green Solar
Hi Ron
Thank you for your feedback.... Read more
We are very pleased to hear of your positive experience and appreciate the time you have taken to complete this review. Please do keep in mind our referral program for any friends or family who are interested in solar. Each sign up awards you with a $100 gift card voucher. Kind regards, CGS TeamSimilar opinion? Write a review on ieatwords.com.au!
BrandonSydney, NSW
- 8 reviews
- 4 likes
- Verified customer
I had a good experience with them.
It has been 2 months now. Dominic was my Sales person & he has done a great job in terms of advice and what is best in regards with installation. He was very experienced and professional, however there were some slight issues with the admin department due to my place being new.
While the sales was successful, I would also like to thank Jay the installer. He is a smart looking guy, patient and dealt with my installation in a very professional way. I encountered a big issue with my place due to warranty issues & so unlucky I had a big storm -...Read more
the one where in the month of November 2018 "A Month of Rain in 2 hours" (As a reminder if you have a new home & do not want to void your warranty then do not touch the roof). This unfortunately caused my place to leak. Before the incident happened Jay had already informed me that there were leakages and was partly caused by the developer's defects. To cut the story short - my experience with Captain Green was good. Price was reasonable from the 3 quotes I received & most importantly they understand customer's problems and concerns. Thank You!1 comment
Captain G.Captain Green Solar
Hi Brandon
Thank you for sharing your feedback.... Read more
We're extremely pleased to hear of your experiences with Captain Green Solar. Please do keep in mind our referral program for any friends or family who are interested in solar. Each sign up awards you with a $100 gift card voucher. We appreciate your support. Kind regards, CGS TeamSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Daveasked
Is Captain Green still around and if so why doesn’t someone answer there phone?
1 answer
Captain G.Captain Green Solar
Hi Dave
Yes, we have been operating since 2009.
Apologies if you had difficulty getting through to our Customer Service Representatives. Due to an overwhelming number of calls, we may have not been able to answer your call in a timely manner.
As an alternate option, please do email [email protected] with your query and we will get the relevant individual in touch with you.
Kind regards,
CGS Team
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Captain G.Captain Green Solar
Hi Gilles
We received your QR code from Solar Victoria on November 29th 2022.... Read more
We have since been in contact many times with yourself in regards to your installation, at that stage all our customers were notified we had a slight delay before Christmas and we would be at na installation around the first week of Feb in 2020 - As soon as they returned to work we booked in a site scope at your property. When the Installation Team were on site you were notified by them that if a 6.6 kw system would be quite expensive given the nature of your property and was not realistic to do. At no stage were you advised that the 6.6kW system was viable - You would only be able to export 2kw to the grid - The extra costings was not included in the scope of works & the additional costs involved were not feasible. - You stated you could not have conduit showing due to your body corporate.. Which also complicated the matter further. - Your request for placement of the panels were not pracitcal either. Our team has always accomodated your requests to the best of their ability, but due to the additional requests being variations to your original order we were not able to proceed with the installation as you were not willing to come to the table with relation to the variations. Please accept our sincere apologies for any inconvinence caused. Captain Green Team