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Reviewer Photos & Videos
JodieSydney, NSW
Elegant Flooring Great Job!
It is very hard to find trusty and professional tradespersons but I have. Tim and his crew from Elegant Flooring were exceptional and very professional. Even coming up with problem solving ideas so that the floors looked great. On completion the crew cleaned up and Tim walked me through and advised on how to clean to keep the floors looking like new. Advice on new skirting was more than welcome.
1 comment
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David FSydney, NSW
VERY HAPPY!!
Fantastic service and excellent job from Carpet Call Belrose to there Layer Dan and his team . He kept me up to date and worked extra hours to get the job right and was at all times professional and courteous, highly recommended and very happy with the end result thank you
1 comment
Carpet C.Carpet Call
Thank you very much for the positive comments. Our teams work hard to offer quality products and a friendly service. I’m so glad your experience was enjoyable and I will pass your feedback on to the t... Read more
eam. We look forward to welcoming you back in the future or assisting friends you have recommended to Carpet Call.Similar opinion? Write a review on ieatwords.com.au!
RachelGreater Melbourne (Inner), VIC
- 2 reviews
Laminate damage - poor customer service
I originally wrote a review regarding carpet laying and laminate. I would like to retract my review on customer service, as I have been trying for over 3 months to get my quad replaced and even dropped in the damaged piece and nothing has happened!! Rachel Cameron
1 comment
Carpet C.Carpet Call
Dear Rachel,
I’m sorry to hear about your poor experience at our store. We really appreciate you taking the time to offer us feedback and giving us the chance to make this right for you.
We’d love to... Read more
follow up the situation. Please provide us with your invoice number and store you dealt with and we will investigate.
Similar opinion? Write a review on ieatwords.com.au!
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Karen
- 2 reviews
- 1 like
- Laminate Flooring
- Verified customer
Amazing customer service.
We have been renovating our home for almost 2 years now and have had more than a few tradesmen through the door in that time. This has been very challenging, to say the least. But I'd just like to say a big thank you to the guys at the Campbelltown Carpet Call store. Omar has been so helpful and patient with our situation, making things seem that nothing is too much trouble. Also, I would like to relay a special thank you to Dan and his team of floor layers. These guys were so professional and went above and beyond while laying our new laminate flooring. All in all, the whole experience with Dan, Omar and the team at Campbelltown has definitely been a pleasant surprise. Thanks again guys, keep up the great work.
Karen Walker.
1 comment
Carpet C.Carpet Call
Thank you very much for the positive comments. Our teams work hard to offer quality products and a friendly service. I’m so glad your experience was enjoyable and I will pass your feedback on to the t... Read more
eam. We look forward to welcoming you back in the future or assisting friends you have recommended to Carpet Call.Similar opinion? Write a review on ieatwords.com.au!
Ever beautiful design.
Had basically the whole house supplied by Carpet Call and installed Pergo Laminate Sensations by Joe and Liam in December 2017. Given adequate time for the product to settle, i am very satisfied with both the beauty and quality of the product and the care and workmanship of the installers Joe and Liam. Thank you.
1 comment
Carpet C.Carpet Call
Thank you very much for the positive comments. Our teams work hard to offer quality products and a friendly service. I’m so glad your experience was enjoyable and I will pass your feedback on to the t... Read more
eam. We look forward to welcoming you back in the future or assisting friends you have recommended to Carpet Call.Similar opinion? Write a review on ieatwords.com.au!
We all Love our new floor, thank you Zain for helping us choose the right floor
Thank you Zain for looking after us in choosing the right floor/colour of the laminate for our home. Your help is greatly appreciated and I will recommend Carpet Call to everyone! Thanks again and we love our new floor upstairs, it has definitely given new modern look
1 comment
Carpet C.Carpet Call
Thank you very much for the positive comments. Our teams work hard to offer quality products and a friendly service. I’m so glad your experience was enjoyable and I will pass your feedback on to the t... Read more
eam. We look forward to welcoming you back in the future or assisting friends you have recommended to Carpet Call.Similar opinion? Write a review on ieatwords.com.au!
LindaCampbelltown
Laminate Flooring Review
Great team of guys that work hard, are polite and just get on with the job, a pleasure to deal with. Final inspection done by manager to make sure we were happy, great customer service. Product is excellent and meets the brief exactly, would recommend these guys
1 comment
Carpet C.Carpet Call
Thank you very much for the positive comments. Our teams work hard to offer quality products and a friendly service. I’m so glad your experience was enjoyable and I will pass your feedback on to the t... Read more
eam. We look forward to welcoming you back in the future or assisting friends you have recommended to Carpet Call.Similar opinion? Write a review on ieatwords.com.au!
Laminate floor
We just had our laminate flooring installed today by Moe and his team from Carpet Call Campbelltown they did a great job leveling our floor and installing the new one, recommended for your next project.
1 comment
Carpet C.Carpet Call
Thank you very much for the positive comments. Our teams work hard to offer quality products and a friendly service. I’m so glad your experience was enjoyable and I will pass your feedback on to the t... Read more
eam. We look forward to welcoming you back in the future or assisting friends you have recommended to Carpet Call.Similar opinion? Write a review on ieatwords.com.au!
RachMelbourne
- 3 reviews
- 6 likes
Worst experience of my life
Carpet Call has stripped me of any joy I once had in my home. After a long battle full of tiresome mistakes and countless disappointments, I've ended up with laminate flooring I didn't want and don't like. Deemed homeless for over a month due to incompetent staff and faulty products. Pushed to the brink of exhaustion, unable to work due the levels of stress & anxiety, and hours wasted trying to fix problems the company should not have created in the first place. They are NOT the experts in the trade. Their customer service is non-existent. My r...Read more
equest for a callback from a manager has never been returned. No official apology offered at any point. And certainly no offer of compensation mentioned. This was without a doubt the worst experience of my life. October 8th 2018 Update: Appalling Customer Service. No response after complaints!!! I posted a complaint on facebook after the worst experience of my life with Carpet Call. They of course quickly pushed to communicate in messenger so the public could no longer read about their stuff ups. I was promised a response - no surprise that it was a lie (they are extremely comfortable lying to their customers) as I never heard from them (It's a month later!). It is truly appalling that they don't have the decency to investigate, and the most disrespectful part is simply not receiving a response. October 13th 2018 Update: The worst of the worst! Carpet called delayed getting my floorboards installed 4 times. This meant i was homeless for 6 weeks! i had to crash on the floor in the empty unit next door with no electricity (with owner's permission). The delays were due to their incompetence! I have received no compensation for the delays, for the inconvenience of being homeless, the costs for being homeless, the stress or the time spent trying to get them to do a job i had already paid for. They have no respect for customer service and are frankly horrible to deal with. Do not use this company!!!!3 comments
Carpet C.Carpet Call
Dear Rach,
I’m sorry to hear about your poor experience at our store. We really appreciate you taking the time to offer us feedback and giving us the chance to make this right for you.
We’d love to f... Read more
I am still waiting for a response - More lies and more delays! Your customer service is appalling! Can't do your jobs properly and apparently can't apologise for it either. Do you think I'll just forg... Read more
et how you ruined my home?! Well i won't because I am reminded every day i walk in and see the crap floors you pushed into my life.Carpet C.Carpet Call
Dear Rach, we will chase this up again now.
Similar opinion? Write a review on ieatwords.com.au!
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Brilliant Floorboard Installation
I recently had laminate floor boards installed in my parents house. Kevin from the Belrose Store was the salesperson that assisted me and he was absolutely brilliant. So helpful, so professional, but most importantly he knew the product well and really assisted me in making the right choice. My parents are thrilled with the result and were so happy with how smoothly the installation process went. I would highly recommend Belrose Carpet Call to anyone who was considering putting in floorboards.
1 comment
Carpet C.Carpet Call
Thank you very much for the positive comments. Our teams work hard to offer quality products and a friendly service. I’m so glad your experience was enjoyable and I will pass your feedback on to the t... Read more
eam. We look forward to welcoming you back in the future or assisting friends you have recommended to Carpet Call.Similar opinion? Write a review on ieatwords.com.au!
Vicki L
- 2 reviews
Awesome customer service
We had a quote to have laminate flooring laid and it was way too expensive. We went to Carpet Call in Nunawading and spoke to Sam who is the state manager. After talking to him and getting an idea of cost I asked if it was possible to get a quote the same day he could not do enough to assist. He sent Bert out to do the quote and Bert was fabulous, he made sure that we had all the areas quoted and went through everything that was included. The quote was over $10,000 cheaper and they were also happy to work around other work that has to be done earlier. Nothing was too much trouble
1 comment
Carpet C.Carpet Call
Thank you very much for the positive comments. Our teams work hard to offer quality products and a friendly service. I’m so glad your experience was enjoyable and I will pass your feedback on to the t... Read more
eam. We look forward to welcoming you back in the future or assisting friends you have recommended to Carpet Call.Similar opinion? Write a review on ieatwords.com.au!
Very Happy
I have just had my home completely laid with wood laminate flooring.
The sales person (Denzil) was very friendly, and gave me a great price.
The workers were amazing, worked non stop, nothing was too much, the floor is beautiful, they left the property all cleaned up no rubbish left.
Thank You Carpet Call I am a very satisfied customer.
1 comment
Carpet C.Carpet Call
Thank you very much for the positive comments. Our teams work hard to offer quality products and a friendly service. I’m so glad your experience was enjoyable and I will pass your feedback on to the t... Read more
eam. We look forward to welcoming you back in the future or assisting friends you have recommended to Carpet Call.Similar opinion? Write a review on ieatwords.com.au!
John
- 2 reviews
Great experience
We went to carpet call in midland for laminate flooring.Excellent customer service from Stewart and his staff they are very knowledgable.Very quick and professional installation team flooring was laid in two days with little disturbance and no mess left afterwards.
1 comment
Carpet C.Carpet Call
Thank you very much for the positive comments. Our teams work hard to offer quality products and a friendly service. I’m so glad your experience was enjoyable and I will pass your feedback on to the t... Read more
eam. We look forward to welcoming you back in the future or assisting friends you have recommended to Carpet Call.Similar opinion? Write a review on ieatwords.com.au!
No more Carpet CallMelbourne
Terrible experience
Long story short: repeated delays, disorganisation, dishonesty and, needless to say, inconvenience. I ordered laminate flooring in early April 2018 and cancelled the work in late July 2018 – enough is enough. In true Carpet Call form, the one thing they are good at is demanding and acquiring a substantial sum of money from customers before works commence. Finally, the state manager acknowledged all the incompetence, apologised and tried convincing me to proceed with the work instead of getting a refund. When I agreed to proceed on the condition that I pay the remaining 20% after work is completed, he refused and promptly offered to process a refund. Never again, Carpet Call.
1 comment
Carpet C.Carpet Call
Dear No More Carpet,
I’m sorry to hear about your poor experience at our store. We really appreciate you taking the time to offer us feedback and giving us the chance to make this right for you.
We’d... Read more
Similar opinion? Write a review on ieatwords.com.au!
Excellent service and flooring product
Boyd from the Browns Plain store offered excellent advice and service re our laminate flooring. He ensured the job was completed to an excellent standard from measure to installation. We were very pleased with the whole experience.
1 comment
Carpet C.Carpet Call
Thank you very much for the positive comments. Our teams work hard to offer quality products and a friendly service. I’m so glad your experience was enjoyable and I will pass your feedback on to the t... Read more
eam. We look forward to welcoming you back in the future or assisting friends you have recommended to Carpet Call.Similar opinion? Write a review on ieatwords.com.au!
Find out how Carpet Call Laminate Flooring compares to other Tiles, Vinyl & Laminate Flooring Companies
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LorraineSouth East Queensland, QLD
- 2 reviews
Very pleased customers
Secured a very competitive price on our new laminate floor back at the Home Show in February. Salesman was helpful on the day and very pleasant to deal with on subsequent occasions as we finalised our choice.
The two installers were punctual, efficient and friendly. The job was done to a high standard with attention to detail throughout. They even put my fridge back in place for me. Floor looks great and we are thrilled with this final step in our kitchen/living renovation.
1 comment
Carpet C.Carpet Call
Thank you very much for the positive comments. Our teams work hard to offer quality products and a friendly service. I’m so glad your experience was enjoyable and I will pass your feedback on to the t... Read more
eam. We look forward to welcoming you back in the future or assisting friends you have recommended to Carpet Call.Similar opinion? Write a review on ieatwords.com.au!
ThomasCleveland QLD
Terrible service
Carpet Call was the appointed sub contractor for Plantation Homes to do the flooring. We used Laminate floorboards in the entry and living area. Within 6 months moving into my new house there was one laminate floorboard curled up. I raised my concern to Plantation Homes, at the time, and they asked me to wait for 12 month review which I agreed upon. When plantation came for inspection they confirmed the defect and ordered carpet call to rectify it in May 2017. I then kept getting various contractors from carpet call look at the job but not off...Read more
ering any solution. Then around September they tell me this particular product I selected is out of stock and they are trying to sources the board from overseas or so. I obliged again and waited. Followed up in April 2018, as I still had no response from them. Then carpet call agrees to replace the entire floorboard, and booked in to do the job. On the day of the job they come in and ripped out quarter of the boards and find moisture on the slab. They have then decided it is not their laminate floor issue and its the moisture problem. The concern and issue for me, is they walk away from the job leaving all the nails on the walls popping out, and would not relay the floor back in its original condition. Looks like they have found a way out of their warranty and very conveniently decided to walk away from the job leaving us in a very uncomfortable situation. Number of emails and talking to their line managers dint solve the problem either and they were never interested in making a resolution or at the very least concerned about health and safety issues of a young family. Secondly, The new floorboards were conveniently stored in my house for 2 weeks by carpet call. And when it suited Carpet Call, they rock up unannounced to collect their floorboards disrupting our life. It seemed they just dont care about a person privacy and this is the first time I have had such a bitter experience. So makes you wonder right, at what trust do you place in companies as such who probably have no value in their service or after service with such a dont care attitude.1 comment
Carpet C.Carpet Call
Dear Thomas,
I’m sorry to hear about your poor experience at our store. We really appreciate you taking the time to offer us feedback and giving us the chance to make this right for you.
We’d love to... Read more
Similar opinion? Write a review on ieatwords.com.au!
Simon
- 2 reviews
New Carpet Call installation
Great product and great service. CC installed laminate timbering flooring downstairs and lush, thick, carpet with thick cushioning underlay upstairs. The carpeting was so soft and comfortable I even slept on the floor for three nights while we waited for our move-in date and removalists to deliver our beds!
Further, CC's laminate flooring installer was excellent: great attention to detail and even called out our builder over a slight unevenness and dip in the original concrete slab on which he was laying the laminate. A true professional.
PS: The Mentone Store Manager was very helpful throughout the process. Thanks Mark!
1 comment
Carpet C.Carpet Call
Thank you very much for the positive comments. Our teams work hard to offer quality products and a friendly service. I’m so glad your experience was enjoyable and I will pass your feedback on to the t... Read more
eam. We look forward to welcoming you back in the future or assisting friends you have recommended to Carpet Call.Similar opinion? Write a review on ieatwords.com.au!
Indooroopilly Carpet Call
My partner and I recently visited the Indooroopilly store to arrange new flooring for our home.
Firstly, The staff were wonderful to deal with and made the experience as stress free as possible.
The group of guys who laid our laminate flooring did and exceptional job - very impressed with the workmanship.
I am honestly overwhelmed with how great our home now looks.
1 comment
Carpet C.Carpet Call
Thank you very much for the positive comments. Our teams work hard to offer quality products and a friendly service. I’m so glad your experience was enjoyable and I will pass your feedback on to the t... Read more
eam. We look forward to welcoming you back in the future or assisting friends you have recommended to Carpet Call.Similar opinion? Write a review on ieatwords.com.au!
BeccaSouth East Queensland, QLD
- 5 reviews
- Laminate Flooring
- Verified customer
Fixing problem really slow under warranty
Product quality not same as described, bad service for warranty claims.
My laminate timber Trendtime 6 floor was bought from carpet call, and I let them to install it for me last year July. Not even one year, has a few problems already, contacted them since Dec 2017, not fixed, no follow up from their office, booked fixing job day no one showing up. So disappointed and regretted to choose them.
The seller told me it is the best laminate floor in the market they have, which is water resistant and anti scratched. However, it is not. A few...Read more
of my fool joint area already pop up around my pet’s cage as there sometime has water spill out. And the floor has already got a number of scratch marks due to we move our baby safety panel around the house. Additionally, the scotia they used is really bad quality, it cannot contact with water at all. I normally used mop to clean my floor, and a few of them already pop out, and damaged. Don’t choose this fool if you afraid it will be scratched or water damaged, and don’t let them use the bad quality scotia. The installer they used seem like nothing to do with their customer service quality, no follow up with customer at all, even after no show up and no calls for the booking fixing job.2 comments
Carpet C.Carpet Call
Dear Becca,
I’m sorry to hear about your poor experience at our store. We really appreciate you taking the time to offer us feedback and giving us the chance to make this right for you.
We’d love to ... Read more
What you guys can investigate? I never see an awful customer service like your warranty team. No mentioned that the product was not the same as described, and also no follow up for the fixing job arra... Read more
nged. First time, nobody showed up at the appointment day in my place, waited whole morning at home. In the second time after I logged this request, the person showed up without any calls, notice or text massage, so rude. Awful warranty team service, sent email to the one called Jess to complaint about it. She never reply me, just let someone called me to check, soooooo rude again! I will tell anyone I know that do not choose carpet call!Similar opinion? Write a review on ieatwords.com.au!
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Carpet C.Carpet Call
Thank you very much for the positive comments. Our teams work hard to offer quality products and a friendly service. I’m so glad your experience was enjoyable and I will pass your feedback on to the t... Read more
eam. We look forward to welcoming you back in the future or assisting friends you have recommended to Carpet Call.