Carsales.com.au Questions & Answers (page 2 of 3)

Hi Sapna! Thanks for the question - I would recommend reaching out to our technical support team on 1300 728 800 and they'll be able to assist you further with this one! We do offer a variety of services but our technical support team would be best to discuss what would best suit your needs. Thanks! Russ

Hey Chris! To change the price on your ad, log in to carsales and go to 'Manage Ad' (on desktop, it'll be in the top right corner or in the drop down menu. On app, it's part of the menu on the left hand side). Select the ad you'd like to edit > click 'Edit Ad' > Change price in the details and click Save.
Your price change should appear on your ad shortly - price changes do go through a quick check and sometimes need manual approval by our customer service team. The team can also help you over the phone - you can give them a call on 13 72 53 :)
Good luck with the sale! -Kate

Hi Tom, without knowing much else about your car, I suggest using our valuation tool as a price guide - https://www.carsales.com.au/car-valuations/
Based on the make/model/year/badge of your car and average market kms, this tool will provide a rough price range for your car.
We also offer RedBook Valuation Reports if you're looking for a more specific valuation which you can read more about here: https://www.redbook.com.au/valuation-report/
All the best! - Kate

Hi Roger! It looks like you’ve chosen our standard listing that allows you to keep your advert on the carsales site until your vehicle has sold. Once you’ve sold your vehicle you can then remove the ad by logging back into your carsales account and selecting the option to “Manage my ad” – If you’d like to place your ad on hold or make any edits to the listing you can also do this here. Just to note, to ensure the listings on our site are relevant we ask that you log in at least once a month, so as long as you can still respond to queries from potential buyers over the Christmas period there is no need to place the ad on hold. Thanks Roger. Russ

Hey Frank! On some ads you'll see a label that says "Optioned". This means that there are fitted options with the car (e.g. bluetooth, sunroof). To check this out further, try clicking on an ad that says it's Optioned, then click the Optioned label once the ad loads and it should automatically scroll you down to the options the car comes with. Let us know if you have any other queries. Thanks! -Kate

Hi Helen,

Thanks for the question! I’d recommend reaching out to our customer care team if this problem persists as they’ll need to gather some details from you in order to help you troubleshoot. You can reach them on 13 72 53. Alternatively, in the mean time I’d recommend either trying to load the site again using a different browser, or cleaning out the cookies and cache stored within your current browser, you can do this by clicking the "Clear browsing data.." option within your browser window. More often than not the cookies and cache you have stored within your browser can cause issues across a range of websites so its always good to clear it out from time to time.

Thanks Helen,
Russ

Hey Rob,

As you can imagine, there are a range of factors that affect what car would be suitable so it's hard for us to provide a specific recommendation. But I do have a few articles that I think might be of interest:

We recently ran our carsales Best Used Cars awards for best medium SUV which may be of interest: https://www.carsales.com.au/editorial/details/advice-best-used-medium-suv-115123/

We also have an advice article from earlier this year that put some of the most popular medium SUV models head to head: https://www.carsales.com.au/editorial/details/advice-what-medium-suv-should-i-buy-111781/

Hopefully these help as a start :) Good luck with the search!
-Kate

Hi David! Thanks for the question – This shouldn’t be happening! If this is still happening for you then I’d recommend reaching out to our customer care team so that they can gather some details and help troubleshoot this for you! You can contact the team directly on 13 72 53.

Thanks David,
Russ

Hi Candy,

Thanks for your message - if your ad has been live for longer than the 24-hour cooling off period we cannot refund the advert. If you'd like to discuss this further, please give us a call on 13 72 53 and a member of our customer care team will be happy to assist.

Kind regards,
Kate

Hi Kevin,
Thanks for your question! Ad prices vary based on what ad package you're after and price range of your car. You can find more information about this here: https://www.carsales.com.au/sell-my-car/
The prices in that link are a flat fee and the ad remains yours until sold.
I hope this helps! Good luck with the sale :)
- Kate

Hi F. McMahon,
Thanks for your question - if you're still having issues with your ad, please give our friendly customer care team a call on 13 72 53 and they'll be able to look it up for you over the phone.
Kind regards,
Kate

Hi Trish,
Thanks for your question.
We try to encourage all sellers to act ethically but we also recommend buyers carry out independent checks before buying a vehicle. In this situation, we advise that you seek legal advice by getting in touch with consumer affairs, a lawyer, the police or the office of fair trading. If these parties need any information from us, we’ll be happy to provide whatever they need.
If you’d like to talk this through further, please get in touch with our customer care team on 13 72 53.
Kind regards,
Kate

Hi Terry,
Thanks for your question.
All ads are reviewed and approved by our customer service team, we attempt to approve all new and edited ads within 2 business hours.
If you have any further queries, our friendly customer service team can be reached on 13 72 53.
Kind regards,
Paul

Hi Luan,

Thanks for your question.

The cost to advertise depends on your preferred price range for your car and your ad package type.

A Lite Ad is free for vehicles under $5000.

For all advertising options, please see:
https://www.carsales.com.au/sell-my-car

If you have any questions, our friendly customer service team is here to help on 13 72 53.

Kind regards,
Paul

Hi Dazz,

Thanks for reaching out.

We aim to approve all ads within 2 hours of payment during business hours.

I hope this helps.

Kind regards,
Paul

Hi Mehdi,

Thanks for your question.

It will be best to contact your local Mercedes-Benz commercial dealer, as they will be best to assist with your diagnosis.
I have included a list of their service departments below:
https://www.carsales.com.au/dealer-services/dealers?q=(department%3d%5bService+Department%5d%26franchise%3d%5bMERCEDES-BENZ+COMMERCIAL%5d)&sb=featured

Kind regards,
Paul

Hi Sam,
Great question!
The price to list is the cost to advertise.
If you’re car doesn’t sell by the end of October (hopefully it will be a lot sooner!), you can remove it off site and relist again with us in future at no further cost.
If you have any further questions, don’t hesitate to contact our friendly customer care team on 13 72 53.
Kind regards,
Paul

Hi Diane,

Thank you so much for getting in touch.

Pricing your vehicle correctly can be a daunting task as it depends on many variables. You did not mention if your Camry was automatic/manual or a specific badge e.g Azura, Conquest, CSi etc? A great way to start is to search for vehicles of a similar make/model/year on carsales and see what they are selling for.

For example, I have just performed a search for all 2001 Toyota Camry's (automatics) on carsales. After sorting the results by highest price first I can see that the most expensive one listed with a similar odometer reading to yours is $5,999 and that the average price is around $4000-$5000. I would suggest looking further into these ads and comparing the condition and features of these to your own. If your vehicle is in better condition and has a full service history you may be able to ask for a little more. Just be wary that overpricing your ad will deter buyers and that its often best to pick a price you would be happy with and stay firm with it.

Once you have purchased an ad for your vehicle you will also have access to our PriceAssist feature. PriceAssist is an exclusive carsales tool that uses complex data to give you a clear guide of how your car compares to similar models. By comparing your price and kms to others in the market, you can be confident you’re setting a good price. PriceAssist is available for Standard, Premium and PremiumPlus sellers and can be accessed from the ‘My Ads’ section of your account, located under 'Your Seller Toolkit'.

I hope this information is some help to you Diane, and thank you for choosing carsales.

Good luck with the sale!

Kind Regards,

Jonathan

Hi Diane,

To sell your car with us you will need to create an ad.

To create an ad on carsales, head over to www.carsales.com.au/sell-your-car/ or from the homepage, click ‘Sell my car’. To sell your car and access our exclusive tools, you must be a member.

If you require help with this process our friendly support team is available Mon - Fri: 8am to 8pm & Sat - Sun: 9am to 5:30pm AEST. They can be reached on 13 SALE (13 72 53)

Thank you again for choosing carsales.

Kind Regards,

Jonathan

Hi Peggy,

Thank you for getting in touch. We have a number of different options for advertising your car and they can all be found on this web page:

www.carsales.com.au/sell-my-car

Cars under $5000 are free to list and then the next option starts at $68 to advertise your car until sold. If you have any further questions, please feel free to give our friendly support team a call on 13 72 53.

Thank you for choosing carsales.

Have a great day.

Jonathan

Hi Michael,

Thanks for getting in touch. Due to privacy laws we are unable to provide details for vehicles that have since been removed. If you are concerned you may have been a victim of fraud or false advertising, we recommend you contact our dedicated Trust & Safety team with details of your concerns. They can be reached at: [email protected]

Thank you and have a great day.

Kind Regards,

Jonathan