Carsales.com.au Questions & Answers

Hi Andrew, you can add an unlimited number of pics to your ad. You can edit your ad whenever you like via the 'Manage Ad' page in your account. There is no charge for edits, however, rearranging pics can only be done on a desktop at the moment. If you have any further questions, our customer service team are available from 8:30am - 7pm, 7 days a week on 13 72 53. Best of luck with the sale!
(Thanks for helping out Raj!)

Hey Donna, when your ad is saved it appears as "unavailable" to those that saved it. They can't get in touch unless they've already contacted you via the enquiry form or phone.

Hopefully that helps but if you do still have any questions, our customer service team are available for a chat on 13 72 53 if you need :) -Kate

Hey Col, sorry for the delay on this! Yes, if you drop or increase your price those watching will get notified however we do have a price threshold in place to stop watchers from being bombarded by notifications. For more information, feel free to give us a call on 13 72 53 :) -Kate

Hey Ross, at a glance you won't be able to tell where the call is from. But when you pick up the call, you'll hear an automated message that the call is from carsales. We're always looking for ways to improve experiences with our features and products so I'll be sure to pass this feedback on to the team :) -Kate

Hey Cliff, your ad will run for as long as you need it to! We do ask that you log in to your account and check your ad details at least once a month just to make sure it's all up to date. If you're doing that, it will stay online until you decide to pause it or take the ad offline. Feel free to give us a call on 13 72 53 if you had any further questions about this -Kate

Hey Stevek, we don't specifically advertise for wrecker services. For sellers, we do allow vehicles that have been written off to be advertised. You can find this field in the Details section of the ad (under comments). Feel free to give us a call on 13 72 53 to clarify further.

Hey Alison, thanks for the question! You can find out selling fees here: https://www.carsales.com.au/sell-my-car . In the "I'll make an ad" box, click "Let's get started". Our prices depend on how much you plan on selling your car for.

If you're not sure how much your car is worth, I recommend heading to our valuation tool to see what we suggest: https://www.carsales.com.au/car-valuations/

-Kate

Hey Lee-ann, great question and not one we can answer off the top of our heads, but we do have a few news, reviews and advice articles about the Toyota Prado on our Editorial page here: https://www.carsales.com.au/editorial/results/?q=%28And.Keywords.keyword%28Prado%29._.Make.Toyota._.Category.4x4%20Offroad%20Cars.%29

Hi Arthur, thanks for your question - we understand that there's no one size fits all for dealers so we have a range of plan options for them to choose from depending on their needs. I'll also note that there is the option to search for sellers within a certain distance from your postcode - you can find this under Location. Thanks.

Hi Arthur, we hide the location of the dealer because we use blind advertising as part of our leads-based model for dealers. We believe this helps to make the conversation to be about the specific car and creates a better experience for buyers not being bombarded by dealership branding. By having the dealer pay for the enquiry, we also see dealers are more likely to reply and value your enquiry. Through that dialogue, you're able to ensure the car you're interested in is in stock and ready to inspect at a time that suits you as opposed to if you were to visit a dealership for a specific car without enquiring first. I will note that if you have had a poor dealer experience, we would like the opportunity to follow up on that. I'll send you a private message just in case.

Hi Barry - Sorry to hear that your having troubles getting your ad online! Once you've posted your ad it will go into a pending state for a couple of hours whilst we check it over, if we need anymore information we would contact you. If you've not yet been able to get to that stage then the fastest way to get on track would be to contact our customer care team on 13 72 53 and they'll be able to walk you through the process.

Hey Andrew, to find our editorial content and reviews, simply head to carsales.com.au/editorial . You can search by make/model there. It doesn't look like we've reviewed the 2018 GLE 350 but we have reviewed the 2022 model - you can find this and more here: https://www.carsales.com.au/editorial/mercedes-benz/gle-class-marketing-group/

Hi Ron,
Thanks for the question. Yes you can certainly do this. We refer to this as “pausing” an ad, and you can do this via your account anytime, as many times as you need to. Once you do this your ad won't be visible on the site until you re-activate it. I’d agree this would be the best thing to do if you’ve not sold by 24th September, as it will stop any enquiries coming through to you that you may not be able to answer and once you return you can re-activate the ad. Hope this helps Ron! If you have any more questions feel free to reach out to our customer care team on 13 72 53 for the quickest support.
Cheers Ron!

Hi Christine - Thanks for the question! When you post an advert on carsales it will be visible on the site until your car has sold and you choose to expire it, this could be a couple of days or months, there isn't a time limit.

We only ask that you regularly check the site for messages, if we don't see you for awhile then we'll pause your ad. We'll give you plenty of warning if we do this though and there's not a charge to reactivate. We do this to make sure all the adverts are active and current.

Hope this makes sense Christine! Feel free to reach out to our customer care team if you have anymore questions, you can contact them on 13 72 53.

Cheers,
Russ

Hi Ashtan, Thanks for the question! As a starting point, I’d recommend checking out our valuation tool that your able to access here, https://www.carsales.com.au/car-valuations/

There’s a few missing details so I can’t do the valuation for you, but you should be able to get a good indication by visiting the page linked above. I’d also suggest checking out the site to see what similar models are currently selling for. If you need further help feel free to give our customer care team a call, you can reach them on 13 72 53.

Cheers,
Russ

Hey Renovator88, when you view your ad on the site, under the photos should be the heading "Buy this car with confidence". A link to the car history report can be found under that. If you'd like to talk this through a bit more, please give us a call on 13 72 53 and we can walk you through it. Thanks! :) -Russ

Hi Jennifer! Thanks for the question - Whilst our prices have risen over the years, your car would be advertised until you have sold it. The time to sell will of course depend on various factors, but regardless of if this takes days or weeks, it will be advertised until only you choose to expire it. Throughout this time you can edit it as many times as you'd like and you can choose to pause it if you wish. There is only the one up front cost for the advert, there are no further costs once you sell. You can get the ad easily set up through our site or we're happy to help if you'd like to call us on 13 72 53. Best of luck with your sale Jennifer!

Hey Neal, spot on! To start selling your car, go to https://www.carsales.com.au/sell-my-car . There you will have the option of creating a listing and selling it yourself or going through one of our wholesale partners to sell it via Instant Offer. If you require any assistance you can give us a call on 13 72 53.

Hi Shijo - Thanks for the question! To be sure i'm giving you the correct answer I would need a little more context! Generally speaking however, an ad would be on "Hold" when it is paused by a seller. Sellers pause listings for a variety of reasons, they could be unable to respond for a few days, or they might be unable to respond to enquiries for awhile. However if a car is sold, then the seller no longer has possession and the car will be removed permanently. I hope this helps? If this doesn't answer your question then I'd recommend reaching out to our customer care team on 13 72 53. Thanks. Russ

Hi Sapna! Thanks for the question - I would recommend reaching out to our technical support team on 1300 728 800 and they'll be able to assist you further with this one! We do offer a variety of services but our technical support team would be best to discuss what would best suit your needs. Thanks! Russ

Hey Chris! To change the price on your ad, log in to carsales and go to 'Manage Ad' (on desktop, it'll be in the top right corner or in the drop down menu. On app, it's part of the menu on the left hand side). Select the ad you'd like to edit > click 'Edit Ad' > Change price in the details and click Save.
Your price change should appear on your ad shortly - price changes do go through a quick check and sometimes need manual approval by our customer service team. The team can also help you over the phone - you can give them a call on 13 72 53 :)
Good luck with the sale! -Kate