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Carsales.com.au Questions & Answers (page 3 of 3)
49 questions from our users
Rthurstyasked
How does carsales differ from the websites that don't charge for advertsing?
2 answers
Muhammad M.Carsales.com.au
Hi Rthursty,
Thanks for getting in touch and great question!
carsales attracts more buyers and sellers than any other group of classified websites and has exclusive tools to make selling safer and easier.
Also note, cars advertised for $5000 and under are free to list on carsales.
If you have any further queries, our friendly customer care team are here to help on 13 72 53 or visit the ‘Sell my car’ page to see which advertising option works best for you at https://www.carsales.com.au/sell-my-car/
Kind regards,
Paul
Easy way of sell8ng thanks
JJJasked
How many photos am I allowed to upload?
1 answer
Muhammad M.Carsales.com.au
Hi JJJ,
Thanks for your question.
For the Free ad type (cars advertised under $5000 and under) you can upload up to 15 photos.
All other ad types have unlimited photos (unlimited photos not yet available for upload in apps).
If you have any further queries please do not hesitate to contact our friendly customer care team on 13 72 53.
Kind regards,
Paul
Daveasked
My review is supposed to remove my add because the car is sold, but I just got a message from the add. How do I make the car sold?
1 answer
Muhammad M.Carsales.com.au
Hi Dave,
Thanks for your question and congratulations on the sale!
To list your car as sold:
- Sign in to your account then select ‘Manage Ad’
- Click the blue ‘Remove ad or Mark as sold’ button toward the right of screen
Your ad will now be withdrawn from the site.
Alternately, please contact our Customer Care Team through [email protected] or 13 72 53 and we can assist with the withdrawal.
Kind regards,
Paul
Teejayasked
Hi, does carsales.com.au provide an Instant Offer for all vehicles listed for sale on the website? Also, how long after the ad is uploaded/approved before the Instant Offer is usually made?
2 answers
Muhammad M.Carsales.com.au
Hi Teejay,
Thanks for reaching out.
If the car qualifies for an Instant Offer, you’ll receive the offer at the time of ad creation within the manage ads area.
Not all cars are eligible to receive an Instant Offer due to number of kilometres and age of vehicle, in some cases an instant offer can’t be produced due to lack of demand or data.
I hope this helps, you’re welcome to contact our customer care team on 13 72 53 if you have any further queries or visit our Help Centre at help.carsales.com.au for more information.
Kind regards,
Paul
Can you sell my car sooner than its taken so far
Magpieasked
How much does it cost to to sell a car on Carsales.com.au?
2 answers
Muhammad M.Carsales.com.au
Hi Magpie,
Thanks for your query.
We have four tiers of advertisements:
- Free (cars $3000 and under)
- Standard: $65
- Premium: $135
- PremiumPlus: $300*
*Available in selected areas.
For further information on what each ad type includes see the below link: http://www.carsales.com.au/sell-my-car
Kind regards,
Paul
I took the standard price $65 and had a call within three hours and that person bought the ar. Great result
Rosieasked
I've had my car on for a week - it's had 2336 views and 40 Detail views but I haven't had a single phone or email enquiry? Is this to be expected? I've used the site before and had a much more positive response. What to do?
1 answer
Muhammad M.Carsales.com.au
Hi Rosie,
Thanks for your question and good luck with the sale.
Your ad stats outlined sounds like it's in good shape, however In order to look at your ad in more detail, please do not hesitate to get in touch with our Customer Care Team on 13 72 53 so we can assist you further.
Kind regards,
Paul
Anneasked
Hi,
I am Antonette I sold my car Mazda 323 on the 28th of Feb, Was sale tag $3600.00 I paid $65.00 for Add
But unfortunately cash offer came $ 2800.00 I sold then buyer just come and look no interested just headache
So I sold under $3000.00 do I get sale add $65.00 back from carsale ?
Julieasked
How to I get my add removed from car sales?
1 answer
From memory (I haven't checked).
I went on to the system, and looked at my add.
Then clicked on update.
It comes up a fresh page that includes:- sold car and or delete add.
I agree there is nothing to direct you to do that.
What do you wantasked
I have just spent 2 hours composing my add to sell my car though carsales 3 attempts and still the add has not been accepted saying photos not complete ??? and I can not save it ???? I'm wasting so much time !!!!
4 answers
carsales c.Carsales.com.au
Hi What do you want, thank you for your question. Please call our customer service team on 13 72 53 and they will assist you immediately. Regards, carsales Team
Each photo has to be less than 6Mb, also try remaining the photos, as I had a similar problem, and message was "error uploading photos". Not sure why the file name was a problem, but I simply renamed each file with a simple 1.jpg, 2.jpg, etc. and all good!
Cheers, Paul G.
Yes the file size has to be reasonably low, but at the resolution allowed, it was more than adequate. So invest in a relatively cheap photo compression app.
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