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Reviews

4.8

90 reviews
5
(83)
4
(2)
3
(0)
2
(0)
1
(5)
  • Product Quality
    4.8 (43)
  • Return Claim MadeYes (8) · No (40)
  • Customer Service
    4.9 (50)
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Cherry

CherryGreater Melbourne (Metropolitan), VIC

Customer service

published

Tarryn was so helpful to reverse my transaction over the weekend to include the 10% off I missed on my exit. No only that, but she also explained in details about my query regarding the ETD. Awesome job Tarryn! Haven't seen my order yet, but already feel good.

Return Claim MadeNo
Store Locationonline
Mel

MelNorth Queensland, QLD

Tarryn is amazing!!

published

When we contacted the warehouse regarding a warranty claim for fans we purchased 2 years ago, Tarryn was extremely helpful and very quick in response time and had the problem resolved in a short time. Very happy with our experience!

Customer Service
Return Claim MadeYes
Store LocationMonster Sale Warehouse

Individual assistance

published

Product delivered quickly. They were very helpful in having it delivered to my local post office as I live in a unit complex where many delivered items are stolen and like most people, I work more than full time hours. Thank you so much.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
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Customer service

published

Excellent and prompt customer service from an online enquiry, answered by Erin. Allowed me to purchase the product with ease and to top it off a fast delivery time frame.



Customer Service
Return Claim MadeNo
CTz

CTzAustralian Capital Territory

Great prices even better customer service!

published

Bought 5 fans... great prices. Tech support very helpful.

One fan faulty and customer servcie was absolutely amazing! The organised everything direct with the manufacturer. Not once but twice... each time the delivery time was unbelievably quick.

Can't say enough about how helpful the team was. Thank you again will definitely be recommending your company.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCeilingfanwarehouse.com.au & monstersalewarehouse
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Worst Retail Experience Ever !

published
Customer Service
Product Quality
Return Claim MadeYes
Store Location28 Cleeland Rd Sth. Oakleigh Vic.
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4 comments
Ceiling Fans Warehouse
Andy M.Ceiling Fans Warehouse
Rod
Rod
Ceiling Fans Warehouse
Andy M.Ceiling Fans Warehouse
James

JamesLaunceston, TAS

Martec flush ceiling fan with LED

published

Product as listed at excellent price, prompt communication and very fast postage which is a big factor as live in Tassie and everything takes sooooo long to arrive, many thanks

Customer Service
Product Quality
Clare Grant

Clare GrantSydney, NSW

  • 2 reviews

Great service and great product

published

George was very responsive and thoughtful before the fan even left the warehouse, solving a problem easily; great connections with both the delivery people and the installers, who were swift, careful and resourceful in the face of an old house, and the fan works beautifully

Customer Service
Product Quality
Return Claim MadeNo
Store Locationonline
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Alx

AlxHunter Region, NSW

FAN-tastic (excuse the corny words!)

published

Fan rocked up late this afternoon and working now! Super quick - Well done team. The old MPrem remote and controller work with this one as well so quite happy with the experience. Fan looks great - very nice lines and three speeds plus three LED light settings! Hope it lasts as long as the old Wraptor .....8.5yrs!

Customer Service
Return Claim MadeNo
Store Locationmonster sale warehouse
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slaefs

slaefs

  • 2 reviews

Excellent!!!

published

Great prices, excellent customer service and super fast delivery! Very happy with purchase, service, communication and freight. Ordered on a Friday and received items on the following Monday! Thank you! :)

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCeiling Fans Warehouse
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Bob

BobUlladulla

  • 5 reviews
  • 1 like
  • Verified customer

good prices, prompt delivery

published

We bough four Fanco Eco Breeze ceiling fans from Ceiling Fans Warehouse in June because they had the best price. The fans were delivered promptly and in good condition. Highly recommended.

Customer Service
Product Quality
Return Claim MadeNo
Store Locationonline
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Joe in Ballarat

Joe in BallaratCentral Highlands and Goldfields, VIC

Best customer service I have received!

published

I messed up my order and requested the wrong item on Friday, phoned up and they placed the order on hold so I could email them the correct details, then I decided I needed three, not two fans, rang them on Monday. They amended my order and received the the delivery on Tuesday. Every person I spoke with was courteous and helpful. I could not have had a better experience!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWebsite
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Seamless service

published

We bought 2 fans from the website but unfortunately received the wrong type of light. I contacted the company and received a fast response. They arranged for immediate return and sent out the correct item in a matter of days. Very impressive service.

Customer Service
Product Quality
Return Claim MadeYes
Gavin O.

Gavin O.South East Queensland, QLD

  • 2 reviews

Very Smooth, Fact Transaction - Great Product!

published

I bought a new fan for our deck and it arrived super quick and in perfect condition- I recommend buying from the warehouse as the price was very good and the service even better!

Customer Service
Product Quality
Return Claim MadeNo
C Wall

C WallPerth, WA

Easy-to-use website; fast delivery

published

I found the website & ordering process really easy to use, my order was delivered quickly, and the customer service people followed up to make sure everything was OK - a great experience all round.

The fan seemed to be easy for my electrician to install, and it works great. So well, in fact, that I ordered a second one for the spare bedroom - and had a similarly good experience with it.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCeiling Fans Warehouse (online store)
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reviewer009

reviewer009Sydney Surrounds, NSW

  • 2 reviews
  • 3 likes
  • Verified customer

Great prices, Fantastic Service

published

I purchased 2 ceiling fans with remote controls from Ceiling Fans Warehouse. They had the best price and ordering online was easy and fast. After a month the remotes had an issue and no longer worked. This was not the fault of Ceiling Fans Warehouse it was just faulty remotes. However, the after-sales service was fantastic. I emailed them with the issue and Erin followed it up and resolved it for me. I'm happy to give them 5 stars and a glowing endorsement based on their great service.

Customer Service
Product Quality
Return Claim MadeYes
Julie

Julie

  • 2 reviews

Service was excellent

published

Ordered fan from Ceiling Fan Warehouse. The process was easy.
Fan arrived very quickly. The after service was good. I’d order from them again. Thanks for supplying a great fan.

Customer Service
Product Quality
Return Claim MadeNo
luci

luciMetropolitan Adelaide, SA

Excellent service

published

Ordered 4 ceiling fans and remote controls. Was the best price I could find! I Had many questions to ask and everyone who I spoke to was most helpful and informative. Ordered fans over the weekend and by wednesday they had arrived to SA. very impressed and if I'm ever in need of anymore fans I would definently order from here.

Customer Service
Product Quality
Return Claim MadeNo
Store Locationceilingfanswarehouse.com.au
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Sonja B.

Sonja B.South East Queensland, QLD

Stock availability and customer service

published

Wow Wow Wow. Everything from initial inquiry to delivery was fantastic. Even though its an inline store, you can still talk to a human. They were prompt, precise and proffessional from start to finish. Thank you. I will be back soo.

Customer Service
Product Quality
Return Claim MadeNo
Store Locationonline
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They care about the product and your experience.

published

My interaction with the company, and specifically Camille, has been one of the most impressive customer service experiences I have had. Within the warranty period the product began to fail, and Camille warmly and efficiently worked towards resolving the issue. I hold her service especially in high regard because it was resolved in several steps over many months (the duration of time wholly being on me). I never felt on the back foot, or that I needed to defend my case.
I am completely happy with the outcome and thoroughly impressed with the effort the team made to ensure my satisfaction (too much detail for a short review). I trust this company, and will purchase from them again. Thank you!

Customer Service
Product Quality
Return Claim MadeYes
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