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CherryGreater Melbourne (Metropolitan), VIC
Customer service
Tarryn was so helpful to reverse my transaction over the weekend to include the 10% off I missed on my exit. No only that, but she also explained in details about my query regarding the ETD. Awesome job Tarryn! Haven't seen my order yet, but already feel good.
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MelNorth Queensland, QLD
Tarryn is amazing!!
When we contacted the warehouse regarding a warranty claim for fans we purchased 2 years ago, Tarryn was extremely helpful and very quick in response time and had the problem resolved in a short time. Very happy with our experience!
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Individual assistance
Product delivered quickly. They were very helpful in having it delivered to my local post office as I live in a unit complex where many delivered items are stolen and like most people, I work more than full time hours. Thank you so much.
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Customer service
Excellent and prompt customer service from an online enquiry, answered by Erin. Allowed me to purchase the product with ease and to top it off a fast delivery time frame.
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CTzAustralian Capital Territory
Great prices even better customer service!
Bought 5 fans... great prices. Tech support very helpful.
One fan faulty and customer servcie was absolutely amazing! The organised everything direct with the manufacturer. Not once but twice... each time the delivery time was unbelievably quick.
Can't say enough about how helpful the team was. Thank you again will definitely be recommending your company.
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Worst Retail Experience Ever !
Ordered White Fan and White Extension Rod. They sent white rod and brushed aluminium fan. I realized the error when I checked the invoice email before package arrived. Rang to ask if package could be returned by courier for swap. They said NO, accept delivery then contact them to arrange exchange. WHAT A NIGHTMARE.
They blamed me for making incorrect order (I didn't). Exchange process is complicated and one sided. Charged $35 administration fee and asked for $14.79 for return freight. I personally took the fan back to the warehouse for exchang...Read more
4 comments
I have a pdf copy of my order and it is for a white fan. If, as you say the order was for aluminium fan and white extension rod that should ring a bell and lead to you making contact to confirm that ... Read more
there was no mistake. Simple phone or email contact. That did not happen. As for speaking to your customer service team, I asked a number of time but was refused because I was told they do not have voice record and only make contact by email. A customer service team that will not talk to the customers....unbelievable. When I rang, the only people I could speak to were in your Sales department, not surprising. On the matter of how I spoke to your staff I point out that I was frustrated with your exchange policies and I was verbally critical of that. But I made it clear to your staff that I was not criticising them personally, that they were just doing their job and following instructions from shonky management.Andy M.Ceiling Fans Warehouse
Hi Rod,
The PDF your referring to is a record of the exchange, not the original order. When you first placed the order, we sent you a confirmation email this shows the details of the order includin... Read more
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JamesLaunceston, TAS
Martec flush ceiling fan with LED
Product as listed at excellent price, prompt communication and very fast postage which is a big factor as live in Tassie and everything takes sooooo long to arrive, many thanks
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Clare GrantSydney, NSW
- 2 reviews
Great service and great product
George was very responsive and thoughtful before the fan even left the warehouse, solving a problem easily; great connections with both the delivery people and the installers, who were swift, careful and resourceful in the face of an old house, and the fan works beautifully
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AlxHunter Region, NSW
FAN-tastic (excuse the corny words!)
Fan rocked up late this afternoon and working now! Super quick - Well done team. The old MPrem remote and controller work with this one as well so quite happy with the experience. Fan looks great - very nice lines and three speeds plus three LED light settings! Hope it lasts as long as the old Wraptor .....8.5yrs!
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slaefs
- 2 reviews
Excellent!!!
Great prices, excellent customer service and super fast delivery! Very happy with purchase, service, communication and freight. Ordered on a Friday and received items on the following Monday! Thank you! :)
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BobUlladulla
- 5 reviews
- 1 like
- Verified customer
good prices, prompt delivery
We bough four Fanco Eco Breeze ceiling fans from Ceiling Fans Warehouse in June because they had the best price. The fans were delivered promptly and in good condition. Highly recommended.
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Joe in BallaratCentral Highlands and Goldfields, VIC
Best customer service I have received!
I messed up my order and requested the wrong item on Friday, phoned up and they placed the order on hold so I could email them the correct details, then I decided I needed three, not two fans, rang them on Monday. They amended my order and received the the delivery on Tuesday. Every person I spoke with was courteous and helpful. I could not have had a better experience!
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Seamless service
We bought 2 fans from the website but unfortunately received the wrong type of light. I contacted the company and received a fast response. They arranged for immediate return and sent out the correct item in a matter of days. Very impressive service.
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Gavin O.South East Queensland, QLD
- 2 reviews
Very Smooth, Fact Transaction - Great Product!
I bought a new fan for our deck and it arrived super quick and in perfect condition- I recommend buying from the warehouse as the price was very good and the service even better!
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C WallPerth, WA
Easy-to-use website; fast delivery
I found the website & ordering process really easy to use, my order was delivered quickly, and the customer service people followed up to make sure everything was OK - a great experience all round.
The fan seemed to be easy for my electrician to install, and it works great. So well, in fact, that I ordered a second one for the spare bedroom - and had a similarly good experience with it.
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reviewer009Sydney Surrounds, NSW
- 2 reviews
- 3 likes
- Verified customer
Great prices, Fantastic Service
I purchased 2 ceiling fans with remote controls from Ceiling Fans Warehouse. They had the best price and ordering online was easy and fast. After a month the remotes had an issue and no longer worked. This was not the fault of Ceiling Fans Warehouse it was just faulty remotes. However, the after-sales service was fantastic. I emailed them with the issue and Erin followed it up and resolved it for me. I'm happy to give them 5 stars and a glowing endorsement based on their great service.
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Julie
- 2 reviews
Service was excellent
Ordered fan from Ceiling Fan Warehouse. The process was easy.
Fan arrived very quickly. The after service was good. I’d order from them again. Thanks for supplying a great fan.
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luciMetropolitan Adelaide, SA
Excellent service
Ordered 4 ceiling fans and remote controls. Was the best price I could find! I Had many questions to ask and everyone who I spoke to was most helpful and informative. Ordered fans over the weekend and by wednesday they had arrived to SA. very impressed and if I'm ever in need of anymore fans I would definently order from here.
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Sonja B.South East Queensland, QLD
Stock availability and customer service
Wow Wow Wow. Everything from initial inquiry to delivery was fantastic. Even though its an inline store, you can still talk to a human. They were prompt, precise and proffessional from start to finish. Thank you. I will be back soo.
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They care about the product and your experience.
My interaction with the company, and specifically Camille, has been one of the most impressive customer service experiences I have had. Within the warranty period the product began to fail, and Camille warmly and efficiently worked towards resolving the issue. I hold her service especially in high regard because it was resolved in several steps over many months (the duration of time wholly being on me). I never felt on the back foot, or that I needed to defend my case.
I am completely happy with the outcome and thoroughly impressed with the effort the team made to ensure my satisfaction (too much detail for a short review). I trust this company, and will purchase from them again. Thank you!
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Andy M.Ceiling Fans Warehouse
Hi Rod, thanks for reaching out, and we’re sorry you’re unhappy with our returns policy. We have a record of your original order for a brushed aluminium fan, which is what we sent you. We will be mor... Read more
e than happy to provide a copy of this order to consumer affairs if you do decide to contact them. This of course is your right, but we are confident that our returns policy meets the requirements of Australian Consumer Law. When a customer returns a product because they ordered the wrong colour, this falls under a “change of mind” classification. Under ACL, we are not obligated to accept a change of mind return, but we do (under the conditions outlined on our website) because we understand how easily people can make mistakes. The freight charge you mention is also outlined on our website, and is not to cover the cost of returning the goods to us. It’s to cover the cost of shipping the original order to you, a cost we covered for you, something that we don’t cover in the event of a change of mind return. Usually we try to work with our customers as closely as possible to resolve issues, but at this point we don’t expect our staff to engage with you any further verbally. This is because of the way you’ve spoken to our customer service and warehouse team, as well as the inappropriate inferences you made about the ethnicity of CFW’s owners. You are of course welcome to put any questions about our returns policy in writing by emailing [email protected] .