Ceiling Fans Warehouse (page 3 of 8)

Detailed knowledge of the products. Correctly specified the lights that went with the fans I ordered when I misread the web page.
Re-supplied goods found to be damaged on receipt when the external packaging was intact.

Not only were they quick to confirm my order, they contacted me next day to advise they had an almost identical product in stock that they could ship to me right now, rather than waiting a month or so for the one I had ordered, for the exact same price. Great pick-up & excellent service from Tarryn. This sort of thing differentiates a business as one that actually cares about the customer experience. Much appreciated & well done, guys!

Recent Purchase made easy by helpful online staff. Immediate useful feedback helped choose replacement fans. Slight hiccup with delivery - not of their doing, was rectified because of their intervention and support. Most impressed.

List items in stock to secure the sale, even though you might need to wait weeks to actually get it. In our house renovation, we wanted to get the fans sorted before doing some of the other work. (makes the rooms cooler to work in.) Unfortunately, ceiling fans warehouse lied on their website and reading other reviews on here I think it is something they do to secure the sale. We ordered over $1k of fans from them and waited 7 days before getting in contact. Time is money and these guys cost us time.

When I first purchased the fan I believed the particular fan was in stock. However, it had been placed on backorder and not due for another 2 months. When I queried I received a prompt and detailed response and within 2 weeks the fan was on it's way and was promptly delivered. I was very happy with the service in the end.

What amazing service from my first inquiry to thanking them after installation. You can trust them 100% through the whole process. They accidentally sent us a wrong model, but the person we dealt with, helped us to resolve it all without any hesitation. I've never had that high level of service anywhere else.

As always the service is exceptional and that is why I use your company. Appreciate all your help and i look forward to doing business again soon.

I received quick, concise and accurate responses when I was following up my delayed order. Tarryn was terrific in chasing up the status of my delivery.

Zero issues with CFW. All points of contact were professional and were proactive in ensuring my satisfaction with their service. Extremely happy with the outcome and will certainly use in the future.

Excellent customer service. Fast delivery. Good Quality Fans which look really good in my living and lounge rooms Highly recommend

I received excellent customer service from these guys and delivery of my purchases was fast. When one item was out-of-stock they offered me a free upgrade rather than wait for item I ordered. Very happy.

I foolishly ordered 3 days before Christmas. My two fans came in two deliveries which I was told about from the beginning. One arrived before christmas, the other hadn't arrived by the end of the next week so I emailed on the evening of the 3rd to get an estimate on when deliveries would be starting up for the year. The other arrived on the morning of the fourth an hour before their reply email.
Can not fault them on their quick delivery or their prompt replies to questions.

Excellent after sales service when we needed a set of replacement ceiling fan blades after breaking one during construction. Emily’s email responses were spot on & easy to respond to.

This company basically does not accept returns at all and has no proper returns department to talk--it's only via email. Their sales department is via phone--but dealing with customers after purchase is all via delayed emails.

We ordered a fan that was incorrect (our fault) but did not unpack it at all (only removed tape from box and looked at instructions to realise it is incorrect). Ceiling fan warehouse does not accept returns of any opened packages. Given the difficulty of online purchases of this nature, I would highly advise going to a bricks and mortar store where customer service is much better and return policies are reasonable.

We ordered a new ceiling fan for our bedroom from Ceiling Fans Warehouse and it arrived to us in Sydney just 2 days after I ordered which came from Melbourne so super fast delivery! Can’t complain about that!
The fan has been installed and we’re loving it, it’s on every night all night and super quiet.
We have another order of three more fans which we placed knowing they will be arriving once their shipment is delivered. I’m often hesitant ordering online but rest assured this company are on the ball!
Thanks guys and looking forward to our next order.

I ordered 6 fans, three on back-order and all were sent together within a two week period - very efficient.
Tracking reflected 6 fans being delivered but due to an issue with the freight company, only 5 fans were delivered. Upon contacting the company, Tarryn was extremely helpful and efficient and sorted the issue - I received the 6th fan within 2 working days. (Capital city to Capital city).
Super customer service and the product was pretty spot on too.
Thanks again.
Andrew from Adelaide

There were an issue but Declan put in a great effort to solve the issue.
Outstanding service.
Thank you
Paul.L Dee Why NSW

We have been thinking to purchase ceiling fans for the last 11 years but never were able to find the right solution. This time we have fond Mercator Eagle fans from Ceiling Fans Warehouse. Ordering process was a breeze and soon after we have received our order. Fans are perfect size very quiet and easy to install. Great business.

My whole experience - from ordering online, being kept in the loop with my order, connecting me with the knowledgeable installation partner, communication with a real person through the online chat option, assisting in changing the order (prior to dispatch) - was so seamless. I wouldn't hesitate recommending this business and will use them in the future, without a doubt. Thanks for making this experience excellent!

I experienced excellent customer service. I had some time constraints and the staff were extremely helpful in making sure that the product was delivered within the required timeframe. Thank you.

I decided to change my order after i had placed it on a weekend. I called customer service first thing Monday and they were happy to change my order and refund the difference with no fuss. Not only is the service great, but great prices too. I highly recommend Ceiling Fans Warehouse

I accidentally ordered the wrong size fan and Tarryn was more than happy to switch it out for the correct size before it wears even sent out. Great service. No hassle

I would just like to congratulate Tarryn on some great customer service. Our situation and locality wrt the couriers depot made delivery very difficult - we live over 1hr by car from the nearest depot. Tarryn was able to make alternate arrangements that worked for us. We are very happy with the alternate arrangements and look forward to receiving and installing the fans.

Awesome customer service, fast response and great follow up. Looking forward to receiving my new fans delivered and installed. Great pricing as well. Can't recommend these guys enough.

Ceiling Fans Warehouse Australia are highly recommended for their customer service. Thank you for holding our order till new year 2021.