Small purchase with exemplary customer service.
Yesterday I purchased a hair styler from Busselton Retravision, and although this was a very minimal cost purchase Michael Jackson treated me with utmost respect and consideration regarding my purchase. I continue to go back to Retravision in Busselton as it is my local store, I trust in the industry knowledge and expertise that staff possess, and above all I am valued as a customer. Thank you Michael for your friendly and genuine customer service. Thank you Busselton Retravision for the added bonus of my RAC discount. Can't wait to visit your store in the new location.
Its all about the service
Recently I bought a new fridge from Retravision Busselton. When it arrived I found it was too large. Unfortunately I had got the measurements wrong. It had to be returned to the store. The delivery people were very professional and reloaded the unpacked fridge and returned it to the store at no extra cost. Michael and Wade were very helpful in finding another model with the now correct measurements. This was delivered and fitted perfectly. From the delivery people who installed the fridge to the staff on the floor of Retravision they did a wonderful job and I couldnt recommend Retravision highly enough.
Changed me from an online shopper to going back to the store
Hi have been buying white goods and other electrical appliance online for years now in the belief that it is easier and I get a better deal. My last two experiences with Margaret River Retravision has changed that.
The people in there are so friendly and helpful and will go out of their way to get the product you want. They also have great knowledge of all the products in their shop.
They also price matched the online prices I was getting and if they didn't have it in stock could get it.
Dallas did a great job helping me get all the appliances I needed for a new kitchen. First class.
Fantastic Friendly Service makes shopping a pleasure
I bought a smart tv from Busselton Retravision. Shannon went out of her way to provide excellent service and prompt delivery. Her professionalism was outstanding. I will be back for any future household purchases. Thank you Shannon
Thankyou ella at retravision oconnor for helping us thru choosing our new dishwasher. Your knowledge and help made our decision so much easier. Our new beko dishwasher is super efficient on even the quickest wash and pricewise a great buy.
Albany Retravision.........Great Place to Shop
When our Microwave went Kaput 5 months into it's life, Tim the Manager couldn't be more helpful. LG wanted to delay and send it off for repair, But Tim saw fit to replace it there and then. This kind of service is so lacking in other Stores these days. So to Tim and Brett and all the other Staff down there....Well Done!
This kind of "old school" mentality is what keeps a Customer coming back.
These guys NEVER follow thru on promises.
They say we deliver install etc. Rubbish. They take your money, deliver, half install, leave saying OH WE WILL BE BACK TO FINISH and you will never hear from them again. Great at sales and taking the money. Forget getting service, returned phone calls, or anything else once they have your money.
RetraVision online is terrible. Don't waste your time and money.
I ordered speaker 2 weeks ago but I still waiting. The worst thing is I don't know how my order is going. They don't reply for my email. I am still waiting for their email.
Excellent quality and service.
Always having the knowledge of product and willing to compete with the lowest price possible. The advice for product is always genuine and thorough. We keep going back to RetraVision from year to year with no regrets.
- Verified customer
Customer Service as it should be.
Living in regional Western Australia means I have limited access to places to shop. That's why when I find a store that gives exceptional customer service I stick with it. Retravision in Margaret River, Western Australia is one of those stores.
Recently I bought a refrigerator that I had researched extensively before buying. Turns out I got a lemon. Not only that, when I phoned the manufacturer about the problems, they were very difficult to deal with.
The next time I shopped at Retravision M.R. I mentioned how I'd been treated. The manager (...
my experience with retravision store cannington with assistant Chelsea
I have experience first class service in the last two times I have purchased goods from this store - my assistant Chelsea was most informative and knowledgeable on what product I would be happy with for my requirements. I am very impressed with the way she could explain to me what was available, best price and best model. I will certainly be doing alot more business with Retravision and Chelsea. Thanks Chelsea.
Best service, best price, product was in stock!
RetraVision were the only store with the product model I wanted on display.
They were able to price match AND include delivery within that price.
The salesman was polite and efficient. The product arrived the next day in perfect condition.
Awesome customer service!
I regularly purchase from Rockingham WA Retravision. The customer service is amazing! Always friendly, good product knowledge and approachable. A great range of products and prices. I recommend this store!
RetraVision online. Never again will I order from them.
They never told me wait time to receive Item. The service number I called was helpful but i was required to call back as the manufacture was not available for them to get details. RetraVision online offer no refund if you cancel order. They offer products that you may have to wait a month to get but don't tell you this.
- Verified customer
Murray Oakley - RetraVision ( Darwin )
My wife and I visited the store the local Darwin RetreVision (Murray Oakley) store for the first time yesterday and we were very pleasantly surprised! :-)
Wonderful, approachable, friendly, caring and understanding staff. I had the pleasure of meeting both Wally and Don when we purchased our Weber Q Family BBQ yesterday. No pressure to buy extra stuff, Wally went above and beyond to talk to us about how to look after the Weber.
We could have purchased the product at a competitor but decided to shop locally.
My wife Lisa and I, really recommend this store. It was our first time there and we’ll definitely be back.
Will never shop at Bunbury Retravision again
They're all over you sucking up when you're making a purchase but if something is wrong with the product they aggressively try to deny any problem.
I purchased a bronze high velocity pedestal fan on Sunday and we tried to assemble it on Monday and the washer and screw for the heavy weight base wouldn't engage and seemed too short as it wouldn't screw in. Upon mentioning this at the counter the guy shrugged me off and in a belittling and aggresive tone said they make them to fit and there'd be nothing wrong with it and no one else has returned ...
Extremely rude, aggressive and abusive language
Went into RetraVision in Mt Morgan a couple of years ago to purchase one of the new mobile phones that they had out on display. Asked the staff, a lady with short hair how much would it be to transfer my old sim card into the new phone and if they could help me with the rest of the setup of the mobile phone. She replied that they do not setup any mobile phones nor transfer any sim cards from old mobile phones, got extremely abusive and basically told me to get lost! Very unhappy with service and do not recommend them to any body else! No, no, no, do not go to this store!!!
- Verified customer
Great service on top of very good price.
Just got my LG OLED65PTA delivered this morning. Not only did I buy it online at the cheapest price so far in Australia (while it was on sale) but the service from Retravision was excellent. They kept me in the loop regarding the delivery date, rang me up prior to delivery and not only delivered but installed the TV with the stand and all, a job I wasn't looking forward to. When they had finished, they took all the packaging and rubbish away with them and left the place spotless. I couldn't be happier and have no hesitation in recommending them.
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Questions & Answers
I purchased a Bosch avantixx front loader washing machine approximately 2 yes ago and it is making a berring noise when sucking the water out I'm not sure if I got extended warranty and the store I brought it from at tweed heads has now close I am wondering how do I find out of I have extended warranty??
I think I sent a email to retravision and got a phone call from the WA office, it was the only state body still going. They said that each state was separate but they followed up the information I gave them about the extended warranty, they found out that this company was also out of business . So it was a waste of money .
Check your receipt to see if you purchased an extended warranty but also check your instruction booklet to see what warranty is given by Bosch, it may be 3 years. Also Queensland may have similar laws to NSW where goods must last a reasonable amount of time. In NSW this is administered by the NSW Office of Fair Trading.
I just looked online and it appears the Bosch warranty is for 2 years, so if your purchase was less than 2 years ago you will be OK but also have a chat with your local Office of Fair Trading. 2 years out of a washing machine is ridiculous. My opinion is to buy a cheaper ($600) front loader like Electrolux and when it breaks down throw it away and buy another one. As an electrician, I have found the expensive machines don't last any longer than the cheaper popular brands. Next time, maybe try Electrolux, Westinghouse or Whirlpool.
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