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CGU Car Insurance Questions & Answers
Comprehensive, Third Party Property Damage, Third Party Fire and Theft6 questions from our users
DON18asked
Hi there,
I understand that you're dealing with tens and thousands of claims due to unprecedented events recently. But I believe, there's no excuse when it comes to not resolving the problem on time. You guys have no patience when it comes to grabbing money from us. I pay over $2k for my AMG. I'm a disappointed customer just like thousands of others. I thought I was in the better hands due to the hefty premium I was paying. Now, I was wondering how long does it take to process a writeoff and replace my car with a new one with the current backlog? I need a genuine answer because I found a car to replace (same make, model & spec) and I'm happy to put a deposit until you sort out the payment for it. Please advise me correctly so I can work things out my way or else this won't get solved for months.
1 answer
Care TeamCGU
Hi Don, I unfortunately won't be able to answer that because every single claim is different. If you would like to me to escalate your claim and have someone call you about your write off vehicle can you please message us on Facebook http://bit.ly/2pbDydv and let us know you're from product review. ~Natalie
Angeasked
How long does it take to receive a premium back credit? Is this payed by cheque or does it go into your account?
4 answers
Care TeamCGU
Hi Ange, thanks for the question. Can you confirm if you are asking about a refund from cancelling or amending a policy or a settlement from a claim? ~Natalie
Hi, a refund when canceling a policy.
Care TeamCGU
Thanks for confirming Ange, we can refund by bsb & account where possible otherwise it's a cheque. The refund can take anywhere from 3-10 days depending on the method chosen. ~Natalie
Dom T.asked
Is there a branch where you can visit to talk to someone face to face?
1 answer
Care TeamCGU
Hi Dom, we don't have any branches to visit however if you click this link http://bit.ly/2pbDydv and message us there with your claim details we can have someone contact you to help. ~ Jono
Trying hardasked
I have full comprehensive private use car insurance with CGU will this insurance cover me if I am doing deliveries for the chemist I work for?
No answers
Peterasked
I have just been told by CGU that if my car is a write-off (after an accident that was not my fault), the remainder of my premiums for the year (11 months remaining) would be deducted from the "market value". Is this common business practice?
2 answers
Hi Peter,
thank you for your question. Unfortunately it is common practice, not just with CGU, even if there is only one month remaining, as it was in my case.
They even deduct the remainder of the registration and you have to chase it back from the Department of Transport. Cheers Nica
It's correct that is is common practice. Whether you pay in one lump sum or monthly instalments, it's still a 12-month contract and states this clearly in your PDS. If you want to pay only 1/12th of what you agreed to pay them, then you should be happy to accept only 1/12th of the market value.
Annieasked
Anyone know how much a cancellation fee is from CGU car insurance?
2 answers
Sorry Annie I can't help, I will be cancelling but my insurance is a long term one, i just assumed for me that I will just tell them I have changed insurers. Best to ring them.
As far as I know, if your premium is fully paid for a year and decided to cancel it before the expiry date, e.g. six months before it expires, you will be refunded of the remaining unspent months. If you are paying monthly, it will cease on the month you cancel your policy. Check your policy to make sure...
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