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CGU Third Party Property Damage Car Insurance
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Muhammad AlamMetropolitan Adelaide, SA
WORST EVER
They are lazy, inefficient, liar and time killer. Keep me on hold everyday for 20/30 mins and nobody talks to me finally. Such a rubbish company in Australia, can't believe it!
4 comments
My car is at the tow yard, CGU needs to contact them, pay the tow fee, pay the storage fee, need assessment of my car, need to take it to repair shop/writ it off, but CGU not contacting me, not receiv... Read more
ing calls- no action from CGU. I have provided all the details to them.
Care TeamCGU
Thanks for letting us know Muhammad, are you able to please PM us your claim details to Facebook & let us know you're from ieatwords so we can escalate it further - http://bit.ly/2pbDydv. ~Natalie
Similar opinion? Write a review on ieatwords.com.au!
L.LeGreater Melbourne (Inner), VIC
- 2 reviews
Took 1 YEAR for 1 claims, and still on going troubles with court order!!! Worse insurance company ever!!!
if I can give CGU a 0 star rating, I would. I have been with CGU for a few years, moved away from AAMI, brought all of our 3 cars over and this is the first time we have any claim with CGU.
We've lodge the claim in late Feb 2022, paid for the excess and never heard back from them. THEN the other party's insurance contacting us directly with their demand to pay. With so many phone calls, emails, time wasted and in AUG '19 CGU finally said they've settle the claim. However in October we got more demanding letter from the lawyer said the claim ...Read more
still hasn't gone through and threaten to take us to court. Again with so many emails, phone calls and promises from CGU that they will get back, nothing. Now tonight we got the court order letter send to us!!!!! I am utterly disgusted and feeling ripped off right now. Why I am paying you monthly fees and yet you have not done a single thing to resolve or assist your customer? I even have to be in between contacted the other party to give them the contact details and yet this still not resolve. Now I am sitting here with the court order letter, email CGU again and going to call them first thing in the morning again. Its almost 1 year for this one single claim and still not resolved yet!!!!!!
3 comments
Care TeamCGU
Thanks for the review L! It does sound frustrating and is concerning that you have received court order over this claim so I do apologise. We are more than happy to escalate this matter for you - can ... Read more
you please send us a PM on Facebook by heading to http://bit.ly/2pbDydv and letting us know you're from Product Review. ~NatalieDear Natalie,
I've tried to called your team 2 days in a row, sent the email and yet still the same " your claim is with the settlement team, and nothing we can do". Same old response from March 2022,... Read more
Care TeamCGU
Hi L, we have responded to your pm asking if you would like us to follow this up but have not received a response? I am also including the link to our Complaints & Resolutions brochure https://www.cg... Read more
u.com.au/sites/default/files/media/about-cgu/customer_feedback_complaint.pdf. I understand you have been left very frustrated and we hope you get some satisfaction soon ~RenaeSimilar opinion? Write a review on ieatwords.com.au!
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3.8(5,575)GulSydney, NSW
Liars!!!
I wouldn't give 1 star either. They never solve my problem and not even willing to solve the problem. I am waiting for more than 3 months to get fixed my car where the CGU's client at fault and CGU's response is "waiting for client's reply, so they can meet their obligations" and that "reply" is taking for that long and when I ask how long is going to take, they say "we don't know and we don't give time frame". Such a rip off company, liar, 0 customer service, lazy employees. You wait for at least 30 minutes to speak with the agent, when they answer your call, they even not apologatic, instead they are rude and never solve your problem. Not recommended, stay away from this company, hope they go for bankruptcy.
1 comment
Care TeamCGU
Hi Gul, thanks for your review. It's upsetting to hear we've let you down and providing a bad experience. If you would like us to escalate your claim please send us a message through Facebook so we ca... Read more
n get this matter looked into ASAP. ~Natalie http://bit.ly/2pbDydvSimilar opinion? Write a review on ieatwords.com.au!
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Care TeamCGU
Hi Muhammad, I do apologise we have made you feel like we are lazy, inefficient, liars & time killers. We never want our customers feeling that way towards us.
Our wait times are busier than usual a... Read more
s unfortunately there have been over 10,000 customers affected by the weather events that has swept through Australia. I really do apologise, what was your enquiry in relation to? ~Natalie