I have been with CGU a couple of times, for both car and my contents. Currently I have my contents through them, I have the premium coverage, that covers both accidental breakage and portable items that you may take off your place. I got some quotes last year, and nearly had an heart attack, as so many were hundreds of dollars more, and most did not have the same level of coverage each year. I recommended CGU to someone on Toluna for her to look at, and she was so shocked, as she was looking for a cheaper coverage, and was so shocked how muc...Read more

I have had CGU home & contents for about 15yrs & never had to claim anything until last week. My split system air con had a motor fusion among other things & was needing to be replaced. I put in a claim on friday, had to wait for the technicans quote which came within a couple of days, emailed it in to CGU, rang them a day later & all done, approved. I was a bit concerned after reading these reviews & thought i may have a fight on hands but the girls i spoke to were lovely, explained everything to me about what will be covered & the couple of c...Read more

We discovered a burst water pipe under our floorboards which had been happening for a long time as we discovered dripping water under the floorboards in the Hall way five meters away from the burst pipe in the kitchen under the hardwood floorboards and floating floorboards. CGU didn’t follow S500 IICRC water damage that CGU is trained in. (which states dry out water damage within 48 hours of discovery as mould will start growing). Instead they sent McMullen building services 10 days later he never mentioned any mould concerns to me even after c...Read more

In the process of making a contents claim, got a claim number and was told the staff member assigned to me would be in contact to discuss further. After no calls in 2 days i decided to call sales rep whom i still havent spoken to as she never answered the phone. Finally spoke to someone and they told me i needed to get an electrician in to get a report extremely difficult when u work a 9-5 then have to try and find someone to come out after hours. Finally got someone to come and do a report and have sent to cgu. Have then called to get escalete...Read more

CGU spent more money trying not to honour my claim than it would have to pay it out. During the process of claiming, they made several errors as to my claim, location, and other details. Every phone call, of which there were many, required going through the whole thing again due to the person who sent correspondence by email not being available when called back. I had an overwhelming impression that they were being deliberately obstructionist, hoping I would give up and go away. They finally sent an assessor, by hire care, a 6 hour return jour...Read more

We lodged a claim for a burst sewerage pipe flooding the bedroom of our unit. As per CGU's advice we organised emergency plumbing and repairs. As per their advice we sent them the invoices to pay. Subsequently weeks later we became aware they had not paid the invoices. A call to CGU informed us that we need to pay them and they will reimburse us. Turns out this was not correct. They had already declined our claim without any communication. Verbally they have admitted to their faults but have refused to do anything about it.

This is the firs...Read more

We made a claim with CGU for a badly hail-damaged roof on our investment property in Stanthorpe with the assistance of a builder that we chose, not one of theirs. Despite our repeated efforts in refuting their lies and irrelevancies (e,g. rotten fascia boards, small amounts of corrosion, missing paint etc.), they refused us 3 times by using this old chestnut, "We will not cover any loss or damage as a result of or caused by: erosion, rust, corrosion, gradual deterioration, depreciation, wear or tear."

We repeatedly told them we were not cla...Read more

After a large storm I had internal water damage from the roof, they refused to fix the roof where the damage had occurred, as apparently it was a maintenance issue which from the storm and pictures was clearly not the case. This all took over 6 months! I requested the claim dispute process be initialised, which was also denied for over 3 months, but I kept insisting as per their policy on claim disputes!!. They do everything to prolong the claim so you finally give up. And it is very clear that they provide what to say to the builders on their ...Read more