6 weeks following a portion of house being seriously damaged in a storm our claim has been denied! House is not weather tight, held together with a tarpaulin fitted by insurance appointed builder, who was so slow to get here and now Denied any further help! Do NOT go anywhere near CGU.

Recently made a claim as our fence/wall fell due to a storm. We have Blue Ribbon cover (top of the range)They declined the claim and made excuses. They sent out a builder who made a report, however this person came at 6am in the morning (in the dark) to access the damage, what a joke, how can you make an honest report based on working in the dark LOL....
There was no communication/customer support and we had to ring to find out what was happening! We are currently assessing our options as we are very disappointed and will be taking this further, what happen to loyalty? Been a customer for a very....long time and are covered for everything, cars, house/contents, well that will be changing as currently looking at other insurance companies.

TERRIBLE!!!! Stay away from CGU! Can I give them 0? One star is way too generous! The worst insurance company I have ever seen. 6 years now after the storm from March 2010 and still haven't settled the issue. The matter was referred to the Ombudsman, still no end after 6 years. It seems they can bribe anyone and everyone so they would avoid the payments and responsibility. DO NOT EVER TRUST YOUR HOME, CONTENTS OR CAR to a JOKE of a company! I made a mistake not to read the comments from people in a similar position. I thought what can happen to the house? I have never claimed anything...well it seems there is first time for everything, and my first time has been like a nightmare, worse than hell. Stay away from CGU!

CGU home and contents insurance claim department have made this very distressful from the start. We have had very little help from the start. There has been no communication from anyone, only from my behalf, even after several phones calls and 7 emails. I will definitely not be continuing my any insurance with them again. Lack of service and unprofessionalism!

Horrible service! I m going to make sure I never go with them again, this got to be one of the worse insurance companies out there. Stay away!

CGU used to be good. When we were robbed in 2012 they were good (of course, it was while we were home and asleep so pretty hard to argue). We recently had a major leak in our mains and the water puddles damaged the concrete pavers by the pool. We lifted the pavers to fix the leak because the assessor couldn't get there for 8 days! He got there and said the pavers have been lifted so can't prove they were damaged by water. Claim denied. Cost us $2k to fix the stupid thing. They were extremely rude on the phone too. Cancelled both my policies immediately. EAD CGU.

I have moved premises and asked for a final read .
I had it scheduled in a months time.
When the time came i was told that it can take upto 5 days from the date scheduled .well no one turned up .
I only found out when i enquired what was the amount owing.
The scheduled another date and still one one has turned up.
I'llbe spesking to the ombudsman in the morning

I had insurance with CGU for awhile. My bathroom floor collapsed because of water damage. Had my own plumber check and said definitely water damage. They sent someone out who said it wasnt. Took forever to get them to contact me. Even just to say they wouldn't cover. Not impressed

After a total loss fire at my family home on August 14th there were Police and forensic investigations. Not satisfied with this CGU sent their own forensic people. All investigations said the cause was undetermined and no suspicious circumstances. CGU then sent an officious investigator to harass and bully me. After I complained they sent a different one, just as bad with a dubious personal record of his own. CGU just went on a fishing expedition looking for any reason not to pay the claim after I have been left homeless with 2 teenagers.

I am now referring this matter to the Ombudsman as I have complied with all reasonable requests and they have not accepted my claim yet. I would not recommend CGU for insurance.

Signed up through $your share and they are my brokers for these scammers! Never have I had this type of issue with an insurance company! They are just unbelievable! $750 electrical motor claim and they are stalling, not writing replies., just random phone calls during work hours (no, can't take calls then, nor can I call back during those work hours) or emails saying "ring us during business hours". I wonder are they too worried to put their opinion in writing as this is then evidence for the Insurance ombudsmen.

After a rather large rain event in Brisbane the retaining wall between my yard and the neighbours collapsed. After a 7 week process, constantly having to chase CGU, the claim was denied based on the engineers report saying the retaining wall was poorly built. The retaining wall in question had been established some 20-30 years earlier. For a poorly built wall it did a hell of a job lasting that long.... Have now gone to the financial services ombudsman. Overall the customer service is appalling, throughout the entire process I have had to chase CGU.

Four and a half years ago I was seriously injured at work due to employer negligence, after 4 years of delays and battle a Settlement was reached on 3rd of March. CGU kindly contacted centerlink and got my support cut off before Easter. Is now 24th of April and funds still not been released and had no income at all for a month. I am now living of charity of others and have notice of eviction. Totally heartless and don't care at hardship or suffering they cause.

These scammers should be closed down.
Had a claim and they would not respond to my broker or myself for weeks.
Happy to take our money. Not happy to respond if there is an issue.

My ceilings in family area have let go, sagging due to old glue not sufficient from origianl builders & not enough screws in place re: report.

CGU won't pay claim as it's a "wear & tear" issue. My policy is as follows:

http://www.cgu.com.au/insurance/cgu/files/d5/d5776bec-530a-4e74-9892-1e80de8c1b25.pdf

I'm not happy with the outcome and I have not been contacted at all by the person who is processing my claim. All correspondence has been by other staff answering my incoming call.

Service is not there.