Unit is not working little or no hot water have had the unit seen to at least 5 times report each time..still no hot water.have been left without hot water

One minute it’s great then not & im in rental property. Plus my dog chewed the lead for gas booster so I called chromagen got new lead paid for electrician to install. $240 later yeah hot water for like 10 min then go e again. Told real estate what happened they sent their builder guy out, he said he fixed it as the wires in lead were wired wrong so he adjusted other wires and it worked. Plumber leaves and no hot water again. So I get a call from plumbers boss he said it will cost me $1350 to get this fixed. New booster but better brand - oh but hang on I only rent.

Our builder supplied a Chromagen 200 lt gas powered solar hot water system. The water tank lasted 2 and a half years but I will give Chromagen a five star rating for their service as they had it replaced within a week under warranty. Happy with their service. Thank you.

Hello,
We have the Chromagen Eternity G20 with the solar panels. Last night i could hear water running on the roof so i had to turn of the water from the main as it was a lot of water. When looking at it today we could see that the water is coming from the solar panels. Would have been easier to just get a call back.
Called Chromagen three time.
Lodged a request online nearly 10 days ago,
haven't heard any thing.
Very poor in customer care.

Had heater for approximately 1.5years with continued problems with beeping, fluctuations in water temperature to shower and gas back up always coming on. Chromagen will not reply to my emails and when I spoke with them they said they won't come out to fix unless I pay expensive call out and parts charges as it is out of its one year warranty. I don't think this is acceptable as the heater cost a lot of money and I would expect it to work for many years. I will now need to make a formal complaint to consumer affairs to get it sorted and suggest anyone else in the same situation does the same.

Just purchased a property with a Chromagen solar system & it is rusting out. I mean to say, who in there right mind would put a carbon steel framework on a panel that is close to the ocean. Actually, who in their right mind would use carbon steel on such a product anywhere. Soo stupid I just can't believe it, definitely better to use a different supplier of this type of equipment & I'd strongly suggest something that doesn't rust. Lets face it, we are living in the 21st century after all & are people still really that stupid. I can't give anything less than 1 star unfortunately.

Pat.

Forget chromagen, solahart more expensive but so much cheaper in the long term. I've had nothing but trouble with chromogen and the only time you know that you have a problem is when you turn the hot water service switch off in your electrical box otherwise if you leave the hot water service on you will always have hot water but you will be paying for it. Conclusion is turn off your hot water system at the power box and see if chromagen delivers you hot water I have been disappointed twice so far wish I had never bought chromogen

As others have mentioned, I am facing the same issue. The water comes as lukewarm and not hot. It takes 2-3 minutes atleast even to get the lukewarm water. Most of the water is wasted rather than used. Its even difficult to find where the temperature setting of the heater is located and the company is not very helpful in providing any assistance.

Their product broken down within 12 month! I called them, they send someone to fix it! They were not honest with their actions. No communications whatsoever! Worst experience I ever had with any services organisation!
I don't have the exact change, and the guy on the job said it was fine because he has no cash to give me change, and then later on, the company called me and accused me for short paying money, I asked them if it was okay to leave and they said it was fine, again company said they can't finish job because no one was there! Worse product and services I have experienced! Do not use them!

My system was installed only 4 months ago and to my wonderful surprise it now has problems with incessant beeping, i've been told this is due to a faulty wiring issue on the panels.
Of course i'm expected to be home during the week (work full time) or they will charge me to come after hours.
NOT HAPPY that a brand new system on a brand new home already has problems, yet i have to be inconvienced to have it fixed. Chromagen should be arranging an after hours service to fix this, why should i put out and lose a day off work?? - CUSTOMER SERVICE NON EXISTANT!

hi
my hot water system taking very long time to get warm.
especially in the kitchen,when I turned on I need to wait for awhile,and then it turning cold again, and then warm a bit and then cold again, I found out it is very bad I only had this system for 5 year which installed by builder. if you know what is the problem. thank you

I have this system with ongoing frost valve water wastage and have assembled an accurate electronic temperature controller with low voltage solenoid to control water release much more accurately and reliably than the original valve at reasonable cost.
I can provide this kit complete with wiring and fittings with or without installation.
Pm for details