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Chromagen 200L Gas Boosted Questions & Answers
15 questions from our users
Where do i find the booster switch for hot water shower only stays hot for 1 minute
I have a 2007 system that has been working pretty good all this time, but of resent it is taking some 5 mins to get hot water coming through which is a waste on water. And after it goes hot can get cold as well
Is this a service issue or something that we can adjust ourselves on the control panel?
If it's a Solar gas boosted system. It's probably the most common issues that most have been having with Chromagen. Solar system is gone and your booster has been working overtime. Looks like your boo...
Read morester might be on the way out. The main issue, most plumbers will not touch the system and if your lucky and can get hold of Chromagen assistance, they will send someone to check it, which is extremely expensive. Good Luck.
I have a Eternity G20 and solar panel hot water system. At the moment with just the hot tap on we are getting hot water for about 2 minutes then it goes cold and hot, cold and hot.
spend most of the time in the shower adjusting the temperature.
any idea what the problem is?
We had the same problem with the same system. Called the installer who took the water saver restrictor out of the shower heads. That solved it for us
Thanks for your help.
We have a shower in the main bathroom and the ensuite and both are effected.
Neither have water saver restrictor's unfortunately.
Why is the Chromogen frost valve continuously leaking slowly connected to solar panel?
Hi, our Chromogen Eternity G20 solar boost stopped heating the water.
What could be the problem? could it be the thermostate?
I have an Eternity G20 solar boost, I would like to increase the temperature, checked with plumber and he sent adjustment details, the temp control switches are supposed to show 5678 but both of the control switches I have on this unit are 1234, can you advise adjustment of 10 degrees please??
Hi Tony,
Yes you can adjust the temp however be mindful if you do the pipes might move in the wall cavities causing a rattle sound. Most of the temps are set at around 37degrees as a safety feature t...
Thanks Matt, yes I have been in touch with the plumber, he gave me directions but my switches are different to use manual, instead of second rank of switches being 5678 they are 2 with 1234. Tony
It looks likeI am not going to get any help from the manufacturer, so that's my first indication of a POOR PRODUCT, NO SUPPORT.
Have a 200L Chromogen solar with gas booster. The hot water smells awful and is causing a skin reaction. Does anyone else have this problem with this gas hot water tank?
The problem won't be associated with the water heater, but something in the water itself. Is the system connected mains water, or a rain water tank?
Hello i have the eternity g20 with the solar panels. Last night i could hear water runni g on the roof so i had to turn of the water from the main as it was a lot of water. When looking at it today we could see that the water is coming from the solar panels. Can i turn of the water to the solar panels and just use the gas part on the hot water system. As its not fun have all water turned of to the house and we cant get anyone out to have a look at it until later in the week .
Thanking you from Veronica
Don't take as right but there's a bronze thing on the side with glass in it with a screw try turning that a quarter turn I'm not saying I'm right but the plumber turned mine to replace a solar sensor ...
Read moreand didn't turn it back and he told me it had to do with water to the solar panel but don't ring Chromagen they charge like a wounded bull
Thank you but i just hand the plumber out and he has blocked of the solar panels so the water no longer travels to them and we are judt using the gas boosted hot water now . Until the plumber can get...
Read more on the roof the fix the solar panels as its raining
Is there any good reviews for this product ? I think i will call builder and ask to use a different brand
Hi Joseph. You answered your own question. Yes go with a different brand. The Chromagen is a waist of money. Good luck
Hi Jimanji.
This is a good question. Given the nature of the product, most consumers are very unlikely to take the time to write a good review about their hot water system and so yes you'll find the...
I have a 200l Chromegen gas boosted solar system and it is a 2010 model that I have just purchased, never used and when the plumber hooked it up and tryed to start it without the panels hooked up just of the gas booster.
The fan and clicker go but it won't egnight ???
Hi Ky,
Thank you for your question.
Possible causes for a gas booster failing to light would more than likely be related to incorrect gas pressure or an issue with the PCB board. If you require furt...
Our G20 eternity hot water system has just turned 5 years old. It randomly turns off and we have no hot water. If we wait awhile, it comes back on. This is very frustrating and inconvenient! We have had 2 plumbers out to look at the system neither can identify a problem. The first plumber suggested that we service the unit, which we did. It wasn't any better. That second plumber decided that we should just replace the unit for another that is more reliable. This is frustrating because it is costing us money not mention many mornings of cold showers. Does anyone know the problem or more importantly the solution?
Hi Jade. I have the same problem. I find it relates to water pressure. I think that they were designed for higher pressures to work properly. I suspect this is chromagen being cheap and trying to save...
Read more money in their designs. The best way to deal with it in my opinion is to invest in a better conventional hot water service. Regards mr a
Our system stopped working and it's the main control board of the gas booster, but if you are expecting express service from Chromagen forget it. I ordered a new part, paid for express postage and 5 d...
Read moreays later still nothing and I'm only 60km from the warehouse, you can get a item from America, China or the UK in that time.
I have a 200l gas boosted solar system and it is a 2010 model that I have just purchased, never used and when the plumber hooked it up and tryed to start it without the panels hooked up.
The fan and clicker go but it won't fire up???
Hi
We do not have enough hot water in the upstairs bathrooms. I would like to know the cost of having somebody to come and inspect/service our system?
Thanks//Kam
Hi Kam,
Thank you for your question. This really is something best discussed with one of our service team members as we would require a little more information before assisting you with this enquiry....
Hi Chromagen,
Why should i have to pay extra money for the replacement solar panel which is under warranty to be fitted with extra components to bring it up to your revised standard just so the replacement panel holds it new warranty?
You have said to me that if i do not pay this money then the replacement solar panel warranty will be void.
So if my existing panel had not broken then it's warranty would still be valid, However by replacing it under warranty that some how voids the warranty unless i pay you more money, In essence you will be cutting our warranty short by 2 years unless we pay more.
Does not seem right to me, sounds like a scam to cover the cost of a flawed product design.
Would be interested to see a reply.
Regards,
Brendan
My most recent advice is that Chromagen will replace my frost affected panel when a new shipment arrives. So far there has been no mention of the extra payment. I have been without the solar heating since mid August.
Still hoping!
I would follow them up, They have told me they will replace our panel on the 16th of December, They never mentioned not having stock to me.
I am getting my own plumber to fit the frost valve to save ...
The only way I ended up getting action from Chromagen was by
1/. Getting the Company/builder who built my house involved and
2/. Going to Consumer Affairs Victoria and getting advice on how to g...
Our system is just over years old I can hear water pipes through walls when turned on through basin and shower. I also hear our pipes in the roof sometime. Our builder thinks it is the water heater but cromagen wants too much money for them to come out and look at problem it is has just ran out of warranty? has any one else had that problem. with the water unit?
thanks
Hi Mamma,
Sorry to hear about your experience. The noise you are hearing is more than likely due to water hammering when the pipes are under pressure and not the hot water system itself. Clipping of ...
Hi Mamma - I can almost be certain that the pipes are noisy because they are loose and it is not likely to be the water heater. So save yourself a lot of money and heartache and get your builder to h...
Read moreave a look at the problem. Chromagen will only rip you off - as you said, they want too much money to go out and have a look. If it did turn out to be the water heater, even though the warranty may have run out (just), there is such a thing as 'implied warranty' and with the assistance of Consumer Affairs in regard to advice, you would find the Company still has to replace the product - free. Keep us updated.
Is it really that bad? Thinking of getting this system as they are at least $2K less than the others?
I just discovered in March this year that my solar PUMP wasn't even plugged in and two plumbers missed it so there was no solar heating even being used. It took me being frustrated to find why my tank...
Read more was always cold, even in Melbourne Summer!! Now it's working and the gas boost part is rarely used! Go ahead and buy it but make sure the person installing it knows what they are doing! When installed correctly its great.
If when you test the pressure relief valve, (which you should do regularly), you find the water is coming out of the tank cold Then your solar isn’t working correctly,
The little pump under the cov...
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